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Mobile bolt ons

Extend your mobile usage with bolt-ons Mobile bolt-ons allow you to extend your usage allowance without entering into a new...
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Lost or Stolen Mobile SIM

Report your lost or stolen mobile or SIM If your handset is lost or stolen, please report this as soon...
  • 1
  • 246

Data usage charges

Understanding your data charges You will acquire data over-usage charges if you go outside of your agreed allowances. For security...
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  • 384

Ordering a new SIM card

How to order your new SIM You can order a new SIM card through your My Account portal. To do...
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  • 319

Unlocking your phone

How to unlock your mobile phone To unlock your handset to be used on another network, we will need to...
  • 1
  • 279

Travelling abroad

Understand your travelling charges To make sure you get full functionality of your mobile phone when abroad, follow the below...
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  • 355

Wi-Fi assist

How to disable WiFi assist Wi-Fi assist is a feature only available on iOS devices. The feature helps you stay...
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  • 252

Bundle Notifications

Understand mobile bundle allowances We may contact you if you have nearly reached, or have reached your bundle allowance on...
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  • 296

Mobile Bars

Set up mobile bars and keep your costs lower Setting up bars will help you manage your costs and keep...
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  • 270

Switch Mobile Providers

Switch providers with our step-by-step guide Autoswitch From 1 July 2019, new regulations were introduced to make switching mobile phone...
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  • 373

Viewing your mobile bars

Viewing your mobile bars If you would like to view which bars are on each of your mobile numbers, please...
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  • 47