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  4. Mobile Support

Understanding your first bill

Help with your first bill Your first bill may be higher than expected as your services are always billed a...
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Data Top-Ups

Data Top-Ups Daisy Data Top-ups are a collection of subscription level data bundles, designed to help you save time and...
  • 1
  • 379

eSIM Cards

eSIM Cards An eSIM (Embedded SIM) is a small chip inside a mobile handset that acts just like a hard...
  • 0
  • 526

Viewing your mobile bars

Viewing your mobile bars If you would like to view which bars are on each of your mobile numbers, please...
  • -1
  • 862

Switch Mobile Providers

Switch providers with our step-by-step guide Autoswitch From 1 July 2019, new regulations were introduced to make switching mobile phone...
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  • 1814

Mobile Bill Limits

Understand your mobile bill limits This is a new piece of legislation that has been introduced by parliament as part...
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  • 1171

Mobile Bars

Set up mobile bars and keep your costs lower Setting up bars will help you manage your costs and keep...
  • -1
  • 1175

Bundle Notifications

Understand mobile bundle allowances We may contact you if you have nearly reached, or have reached your bundle allowance on...
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  • 1105

How to set up alerts and bars

Set up alerts and bars online with MyAccount Log in to the My Account portal. From here, select “My Alerts”...
  • 0
  • 1203

Travelling abroad

Understand your travelling charges For information on Worldwide Zoning, please click here. For more information on Mobile Travel Plans, please...
  • 0
  • 1520

Wi-Fi Assist

How to disable Wi-Fi assist Wi-Fi assist is a feature only available on iOS (Apple) devices. The feature helps you...
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  • 918

Data usage charges

Understanding your data charges You will acquire data over-usage charges if you go outside of your agreed allowances. For security...
  • -1
  • 1394

Ordering a new SIM card

How to order your new SIM You can order a new SIM card through your My Account portal. To do...
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  • 1440

Unlocking your phone

How to unlock your mobile phone To unlock your handset to be used on another network, we will need to...
  • 3
  • 1228

Lost or Stolen Mobile SIM

Report your lost or stolen mobile or SIM If your handset is lost or stolen, please report this as soon...
  • 0
  • 950

Mobile bolt ons

Extend your mobile usage with bolt-ons Mobile bolt-ons allow you to extend your usage allowance without entering into a new...
  • 0
  • 892