Redirecting to the Daisy Partner Business site...

Our use of cookies

We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. These optional cookies can be turned on and off below. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our Privacy & Cookies Policy.

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Analytics Cookies

We'd like to set Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our Privacy & Cookies Policy.

Save & Close
  1. Home
  2. FAQs
  3. Lines & Calls
  4. Support
  5. Am I covered for engineer visits?

Find out about your fault cover

If you are experiencing a fault, we will always inform you of potential charges before we book an appointment.

We will always endeavour to carry out thorough diagnostics to ensure the fault does not lie within your internal network or equipment.

Any faults located in the Openreach network; outside of the boundary of your premises, will be repaired at no cost to yourself as the network is owned and fully maintained by Openreach.

For more information on engineer charges, please click here.

Was this article helpful?

Related Articles