Redirecting to the Daisy Partner Business site...
We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. Clicking continue will proceed with all cookies and remember your preferences for future visits.
Accept and continue to site
Configure your cookie options

Our use of cookies

We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. These optional cookies can be turned on and off below. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our Privacy & Cookies Policy.

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Analytics Cookies

We'd like to set Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our Privacy & Cookies Policy.

Save & Close
  1. Home
  2. FAQs
  3. Mobile
  4. Mobile Support
  5. Mobile Bill Limits

Understand your mobile bill limits

This is a new piece of legislation that has been introduced by parliament as part of the Digital Economy Act, which came into force on the 1st October 2018 as part of the Communications Act.​

Billing limits will apply to all new mobile contracts, including re-signs, taken out from 1st October 2018 and aims to significantly reduce the risk of bill-shock.

The guidelines have been outlined by Ofcom here.

Setting a bill limit means that once your out of bundle charges reach the set amount, certain services on your mobile device will be barred. In the event that you breach your bill limit, we still offer access to inclusive allowances (like tariff allowances and bolt-ons), free of charge services and emergency services. However, for example if you have used all of your inclusive data allowance, and incur data charges that breach your bill limit, your data will then be barred.

We are prohibited from charging beyond the set bill limit, even if you exceed the amount and the service is not restricted or highlighted by us in time.

Adding or amending your bill limit(s) through your MyAccount portal

Once logged in to your MyAccount portal, hover over the ‘Self Service’ option on the blue banner and click ‘Manage Mobiles’. Select the ‘Mobile bill limits’ option.

Select the number you wish to apply the limit to and type in the value you would like to set the limit at. Save your changes. Please note this service is only available to new connections and resigns that have taken place after 01/10/2018.

The changes will come into effect the 1st of the following month as Mobile Bill Limits cannot be added or amended mid-month.

Was this article helpful?

Related Articles