Unblock your SIM with a PUK code
Your phone can become blocked if you enter the wrong SIM card pin number three times in a row. If this happens you won’t be able to make and receive calls or texts. To unblock your SIM, you will need a PUK (Personal Unblocking Key) code.
Follow the below steps to find out how:
- Login to the MyAccount portal by clicking here
- Hover over the “Self Service” option and click “Manage Mobiles” as seen below:
Click on “Locked your phone?” as shown below:
- Select the mobile number you wish to retrieve the PUK code for
- Click “Submit”
Your PUK code will be displayed.