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  1. Home
  2. FAQs
  3. Mobile
  4. Mobile Troubleshooting
  5. PUK Codes

Unblock your SIM with a PUK code

Your phone can become blocked if you enter the wrong SIM card pin number three times in a row. If this happens you won’t be able to make and receive calls or texts. To unblock your SIM, you will need a PUK (Personal Unblocking Key) code.

Follow the below steps to find out how:

  • Login to the MyAccount portal by clicking here
  • Hover over the “Self Service” option and click “Manage Mobiles” as seen below:

 

 

 

 

 

 

Click on “Locked your phone?” as shown below:

 

 

 

 

 

  • Select the mobile number you wish to retrieve the PUK code for
  • Click “Submit”

Your PUK code will be displayed.

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