We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. Clicking continue will proceed with all cookies and remember your preferences for future visits.
Accept and continue to site
Configure your cookie options

Our use of cookies

We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. These optional cookies can be turned on and off below. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our Privacy & Cookies Policy.

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Analytics Cookies

We'd like to set Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our Privacy & Cookies Policy.

Save & Close
  1. Home
  2. FAQs
  3. Lines & Calls
  4. Troubleshooting
  5. Unable to make outbound calls

Resolve your call issues

First of all, check to see if you have a dial tone, if not please refer to our no dial tone guide here.

If do have a dial tone, but can’t make outbound calls, try calling alternative destinations to ensure the fault is not with the area you are calling or with the recipient’s service. If you are still unable to make outbound calls to other destinations, please complete the below test sheet and return, along with your details to the address at the bottom of the form.

One of our first line incident management specialists will analyse the contents and contact you to explain the next steps required to resolve this issue.

In order for us to verify where the problem is occurring, and to enable us to report the fault to our network engineers, please complete all sections

Affected telephone number:

(if you are unsure of the number, you can learn how to check the line number here)

What happens when you dial out do you get a message or tone or another symptom:

Try calling out prefixing the number you are trying to call with the following codes.  To do this, lift your receiver and get a dial tone (you may have to dial 9 for an outside line), then dial each of the prefixes below followed by a full destination telephone number, and note the result for each (including details of recorded message received)
 1280

121

1211280

141

1411280  

 Finally, we require three example failed calls made in the last 24 hours and the times these calls were made. Please make a call to three different destinations (without any prefix), and provide the number and the time called below

Please confirm your Daisy account number and contact details below.

Contact name:

Account number:

Contact phone:

Contact email:

Contact mobile

Please return the details to:

fl.incident@daisygroup.com

Was this article helpful?

Related Articles