Slow speeds can be caused by a range of different factors which could be both external and internal to your property. If you are experiencing slow broadband speeds, please follow the steps below to help to identify the issue.
Reboot your equipment
Power down the router for 30 seconds, power back up. Reboot your PC.
Check for any noise on the line
Any noise/interference on the line will have an adverse effect on your internet connection. Please refer to Phone Troubleshooting – Noisy Line
Connect Ethernet cable from your PC direct to your router to check speeds. If the speeds are good with the Ethernet cable and it’s the WiFi speeds that are slow, please refer to WiFi troubleshooting.
Check Physical Setup
If the router plugs into a micro filter, please replace this to eliminate a faulty micro filter. Check direct from the test port
Standard ADSL BB Connection
Standard Fibre BB Connection
Check the speeds your line is capable of receiving
Please use the following link to see the speeds for your line
Run three speed tests at different times of day at:
Follow the instructions and ensure no other Internet applications are in use.
Testing from the master socket
If the above checks have not resolved your slow speed issue, you may need to test your socket. Click here for details of how to do this.