Get your Sure Signal Boost Box up and running
There are a few conditions that need to be in place before the Sure Signal will work.
We need to clarify that all the below conditions are in place, as one or more of these may be causing the issue.
- The Sure Signal needs to be registered with the correct details on the Vodafone network (Call your dedicated Daisy customer service team to do this.)
- The Sure Signal needs to be connected directly to the router (not in a switch etc.)
- The relevant ports need to be open on the router for both way Comms and also open on the ISP’s network
- The minimum throughput speed being achieved needs to be downstream 4.13mb and upstream 0.3mb
- The protocol the router is using needs to be PPPoA and not PPPoE
Please make sure the below ports are open on the router for both way Comms. This will need to be done by either your ISP or IT:
|8||TCP + UDP||N/A||Keep Alive uses an unassigned port to ensure the VSS is active|
|50||TCP + UDP||Encapsulating Security Payload [ESP]||ESP is used to transmit encrypted data|
|53||TCP + UDP||Domain Name System [DNS]||DNS Queries, most commonly needed for Virgin Super Hubs|
|67||UDP||Bootstrap Protocol [BOOTP] Client, also used by Dynamic Host||Configuration Protocol [DHCp RX]. Most commonly needed for Virgin Super Hubs|
|68||UDP||Bootstrap Protocol [BOOTP] Client, also used by Dynamic Host Configuration||Protocol [DHCP TX] most commonly needed for Virgin Super Hubs|
|123||TCP + UDP||Network Time Protocol [NTP]||NTP is used to synchronise transmissions|
|500||TCP + UDP||Internet Security Association and Key Management Protocol [ISAKMP]||ISAKMP firstly handles the encryption of transmissions but also defines the header structure and how data payload will be formatted|
|4500||TCP + UDP||IPSec NAT Traversal||Works in conjunction with port 500 but dealing specifically with VPN control|
|1723||TCP + UDP||Point-to-Point Tunnelling Protocol||The PPTP through port 1723 is used to establish a VPN Connection. Most often needed for BT Home Hubs|
|33434-33445 [range]||UDP||IP Location Check||Traceroute for IP location check and bandwidth estimation. Most commonly used for Virgin Super Hubs|
If all of these are in place and the correct lights are not shown on the Sure Signal, then we need to make sure the hardware isn’t at fault. Try an alternate Ethernet cable in an alternate LAN port on the router. If there is still an issue then you need to test the Sure Signal at an alternate location with all the above bullet points in place (to prove if the Sure Signal is faulty).
If all these are in place and the correct lights are shown on the Sure Signal then it will be a connection issue between the Sure Signal and the handsets. If it’s one of the numbers you’ve requested to be registered and there hasn’t been a SIM swap on this number since then, please make sure that 3G is enabled on the handset, as this is the way in which the devices connect to the Sure Signal.
Please note: Sure Signal devices are not compatible with almost all BT Hub 5’S. If all the above has been done, there is still an issue and you are using a BT Hub 5, then you will need to source an alternate router.
If there is still an issue after all this then please let us know, however the fault will lie with one of the above