Understand your travelling charges
To make sure you get full functionality of your mobile phone when abroad, follow the below steps on your handset and your My Account self-service:
Turn on updates over Wi-Fi only
Depending on where you go, data roaming may come at a cost. We advise to turn on updates over Wi-Fi only to prevent bill shock.
For Apple users: Go to Settings > iTunes & App Store > Make sure the “Use Mobile Data” toggle is switched off.
For Android users: Open Google Play Store > Touch the hamburger icon, swipe up and choose Settings > Under General, tap Auto-update apps over Wi-Fi only.
If you won’t be using your data whilst abroad, make sure this is switch off to prevent bill shock.
For Apple users: Go to Settings > Mobile Data > Mobile Data Options > Make sure the “Data Roaming” toggle is switched off
For Android Users: Go to Settings > Navigate to Mobile Networks (depending on your handset, this may be under “Wireless and Networks” or “Connections”) and make sure the “Data Roaming” toggle is switched off
If you need to use your data abroad you will need to make sure the Data Roaming toggle is switched on
Wi-Fi assist is a feature only available on iOS devices. The feature helps you stay connected to the internet through your data when the Wi-Fi connectivity is poor. To prevent bill shock, we advise you to turn this off.
To disable Wi-Fi assist, go to “Settings”, then “Mobile Data”, from there, scroll dwon until you see “Wi-Fi Assist” and switch the toggle to the “Off” position.
If you want to use your phone or prevent your phone from being used abroad, you can manage the roaming bars through the Self-Service function of My Account. To do this, first log-in and Navigate to the “Self-Service” section and click on “Manage Mobiles” and select “Add and remove bars”
Select the mobile numbers that you wish to review and click “Continue”
Please see below the definition of the roaming bars that are available, if they are ticked this means the bar is applied.
Outgoing Roaming – this will prevent you from sending SMS, MMS and making calls whilst abroad
Incoming Roaming – this will prevent you from receiving SMS, MMS and receiving calls whilst abroad
GPRS Roaming – this will prevent you from using your data whilst abroad
Worldwide data cap
New Worldwide Legislation from OFCOM means that we will be capping your World wide data roaming at £36 ex. VAT per billing month and barring you from using any more data abroad for the rest of your billing period.
To ensure your business can continue to enjoy the same level of flexibility at present and prevent us from restricting your data usage abroad please opt out now by checking the CAP / UNCAP option next to the relevant accounts and subscriptions. This can be done by logging into My Account. From there, navigate to the “Self-Service” option and select “Manage Mobiles” and then select “World wide data roaming”.
Please note – removing the World Wide Data Cap may incur additional roaming charges
Unsure about your tariff?
To make sure you are on an appropriate tariff, please contact our dedicated customer service team on 03333202000 or at email@example.com, we can check the tariff you are on and advise on costs for the country you are travelling to.
We can also check for bars that may restrict you from using your phone abroad.
On your My Account portal you are able to check and remove any bars as required.
Click here for more information on how to add/remove bars on My Account