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  3. Broadband
  4. Broadband Troubleshooting
  5. Wi-fi Issues

How to resolve your WiFi issues

Restart your router by unplugging it from the power socket. After 30 seconds, plug it back in and wait a few minutes for it to connect.

 

 

Move your computer closer to the router, if it is possible to do so. This can improve the signal.

 

 

 

Check the wireless is enabled on your router.  A green light on the router will indicate if the wireless is on.

 

 

Check wireless is enabled and connected to your computer, or device. Restart your computer or device.

 

If you are still having issues after following the above guide please contact us on 03333 200 999.

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