The Incident Management team are available from our UK-based support centre 24/7/365 days a year and support all our customers no matter which of our products they have with us. We'll help you with anything from simple ISDN and ADSL solutions through to complex MPLS and VoIP issues.
Incident management and support
Our commitment to our customers is to provide an outstanding customer experience through any incident. We’ll provide timely updates and, rest assured we won’t be hiding behind industry jargon.
We will communicate the progression of an incident via your chosen method of correspondence, whether that’s via phone, email, text or E-Chat which will be coming soon.
We understand any incident can cause a disruption to any business and, where possible, we’ll ensure that immediate steps are put into place to reduce the impact and try to get your business back to normal.
We recently found that around 30% of the incidents which have been logged to our team could have been resolved had our customers been more educated. So we’ve been developing some useful guides to assist you with any troubleshooting issues that may arise. Click on technical assistance below.
However, should you still need a hand with your issues, we’ll be here to help you every step of the way.
Need technical assistance? Check out our how-to guides, troubleshooting guides, useful videos and FAQs.FAQs
If you notice a problem with your service, visit our dedicated page to see there is an update.Service Updates