Incident Management

Incident management and support

Our commitment to our customers is to provide an outstanding customer experience through any incident. We’ll provide timely updates and, rest assured we won’t be hiding behind industry jargon.

We will communicate the progression of an incident via your chosen method of correspondence, whether that’s via phone, email, text or E-Chat which will be coming soon.

We understand any incident can cause a disruption to any business and, where possible, we’ll ensure that immediate steps are put into place to reduce the impact and try to get your business back to normal.

We recently found that around 30% of the incidents which have been logged to our team could have been resolved had our customers been more educated. So we’ve been developing some useful guides to assist you with any troubleshooting issues that may arise. Click on technical assistance below.

However, should you still need a hand with your issues, we’ll be here to help you every step of the way.