As part of the communication you will have received about the pending retirement of the CSV platform, this page is to inform our customers who have 3rd party connectivity and firewalls that support the Daisy VoIP solution. You will currently have similar rules setup for the current CSV platform but when you move to the HVS platform, these existing rules will cease to exist and are needed to be updated with the below.
We suggest if you use a 3rd party IT company or 3rd party provide for your connectivity and firewalls, that you share this information with them so they can change the necessary elements of your infrastructure.
Daisy Communications will contact you to arrange a suitable date for this change to take place so you will have plenty of time to engage with any IT/3rd party organisations.
Configuration items that might be subject to change:
- Router
- Firewalls
- Switches
- Ports
- Mobile device (if being used for softphone / UC client)
CPE Port requirements
Device | Protocol | Destination | Destination Port |
---|---|---|---|
IP Phone & ATA Signaling | SIP | centrex-bslnws09.yourwhc.co.uk centrex-lnwsbs09.yourwhc.co.uk ipcomms-route62-bs11lnws13.yourwhc.co.uk ipcomms-route62-bs12lnws14.yourwhc.co.uk IP Address Range 217.32.186.0 – 217.32.186.191 IP Address Subnets 62.7.201.128/27 62.7.201.160/27 217.32.186.0/26; 217.32.186.64/26; 217.32.186.128/26 |
UDP/TCP 5060 to 5075 UDP/TCP 5060 |
IP Phone & ATA Media | RTP |
IP Address Range 217.32.186.0 – 217.32.186.191 IP Address Subnets 62.7.201.128/27 62.7.201.160/27 217.32.186.0/26; 217.32.186.64/26; 217.32.186.128/26 |
UDP 32767 to 65535 |
SIP Trunk Signalling (Dynamic) | SIP |
sipt-dynamic-bslnws09.yourwhc.co.uk sipt-dynamic-route62-bs11lnws13.yourwhc.co.uk sipt-dynamic-route62-bs12lnws14.yourwhc.co.uk 62.7.201.128/27 62.7.201.160/27 |
UDP/TCP 5060 |
SIP Trunk Signalling (Static) | SIP |
sipt-static-bslnws09.yourwhc.co.uk sipt-static-route62-bs11lnws13.yourwhc.co.uk sipt-static-route62-bs12lnws14.yourwhc.co.uk 62.7.201.128/27 62.7.201.160/27 |
UDP/TCP 5060 |
SIP Trunk Signalling (Dynamic & Static) | RTP | 62.7.201.128/27 62.7.201.160/27 |
UDP 32767 to 65535 |
IP Phone & ATA | NTP | 0.uk.pool.ntp.org europe.pool.ntp.org |
UDP/TCP 123 |
IP Phone & ATA | DNS | Supplied locally | UDP/TCP 53 |
Cisco Linksys Download & Configuration |
HTTPS | dm-linksys.yourwhc.co.uk 193.113.10.34 193.113.11.36 |
TCP 443 |
Cisco Small Business Download & Configuration | HTTPS | dm-csb.yourwhc.co.uk 193.113.10.33 193.113.11.35 |
TCP 443 |
Panasonic Download & Configuration | HTTPS | dm.yourwhc.co.uk 193.113.10.10 193.113.11.10 |
TCP 443 |
Polycom Download & Configuration | HTTPS | dm.yourwhc.co.uk 193.113.10.10 193.113.11.10 |
TCP 443 |
Yealink Download & Configuration | HTTPS | dm.yourwhc.co.uk 193.113.10.10 193.113.11.10 |
TCP 443 |
Polycom Remote Provisioning Server (RPS) | HTTPS | 52.0.183.240 54.86.39.219 |
TCP 443 |
Yealink Remote Provisioning Server (RPS) | HTTPS | 52.71.103.102 35.156.148.166 |
TCP 443 |
2N Intercom Licensing Server | HTTPS | licenses.update.2n.cz | TCP 443 |
Web Portal Port requirements
Device | Protocol | Destination | Destination Port |
---|---|---|---|
Business Portal | HTTPS | portal.yourwhc.co.uk/businessportal 193.113.10.13 193.113.11.13 |
TCP 443 |
Call Analytics Portal | HTTPS | icscallanalytics.yourwhc.co.uk 40.115.5.58 |
TCP 443 |
Service Assurance (Emperix) | HTTPS | https://svmpnwv1.nat.bt.com 10.35.138.148 |
TCP 443 |
Voice Recording Portal | HTTPS | callrecorder.yourwhc.co.uk 193.113.10.32 193.113.11.34 Note browser access is via a redirect from the Business Portal |
TCP 443 |
UC Office
Application | Protocol | Destination | Destination Port |
---|---|---|---|
Application Signalling | SIP | centrex-bslnws09.yourwhc.co.uk 62.7.201.128/27 62.7.201.160/27 Please be aware that it would be advisable to add these addresses as they may be used for future expansion uc-bs12lnws14.yourwhc.co.uk – 213.120.60.172 – 213.120.60.236 uc-bs11lnws13.yourwhc.co.uk |
UDP/TCP 8933 Note: Port 5060 and Port 5075 also available |
Application Media | RTP | 62.7.201.128/27 62.7.201.160/27 |
UDP 32767 to 65535 |
Office UC Desktop & Skype for Business Plug-In Downloads | HTTPS | downloads.yourwhc.co.uk 193.113.10.27 193.113.11.27 |
UCP/TCP |
Office UC Smartphone and Tablet Downloads | N/A | Apple Store Google Play Store |
N/A |
Office UC Operation | XSI | officeuc.yourwhc.co.uk 193.113.10.11 193.113.11.11 |
TCP 443 |
Office UC Presence | XMPP | ums01.yourwhc.co.uk ums02.yourwhc.co.uk 193.113.10.7 193.113.11.7 |
TCP 5222 TCP 1081 TCP 5281 TCP 5269 |
Office UC Screenshare | Proprietary | uss01.yourwhc.co.uk uss02.yourwhc.co.uk 193.113.10.8 193.113.11.8 |
TCP 8443 |
Call Centre Application
Application | Protocol | Destination | Destination Port |
---|---|---|---|
Application Signaling | SIP | _sip_udp.ipcomms-btwbslnws09.bt.com 147.152.35.102/29 147.152.35.110/29 |
UDP/TCP 5060 to 5075 |
Application Media | RTP | 147.152.35.100/29 147.152.35.108/29 |
UDP/TCP 5060 to 5075 |
Cell Centre | Proprietary | applications.yourwhc.co.uk 193.113.10.12 193.113.11.12 |
TCP 443 |
Go Integrator
Application | Protocol | Destination | Destination Port |
---|---|---|---|
Application Signaling | SIP | _sip_udp.ipcomms-btwbslnws09.bt.com 147.152.35.102/29 147.152.35.110/29 |
UDP/TCP 5060 to 5075 |
Application Media | RTP | 147.152.35.100/29 147.152.35.108/29 |
UDP16384 to 32766 |
Go Integrator | Proprietary | applications.yourwhc.co.uk 193.113.10.12 193.113.11.12 |
TCP 443 |
Go Integrator Downloads | HTTPS | downloads.yourwhc.co.uk 193.113.10.27 193.113.11.27 |
TCP 443 |
Go Integrator License Check | HTTPS | ccusage.yourwhc.co.uk 193.113.10.13 193.113.11.13 |
TCP 443 |
Toolbar
Application | Protocol | Destination | Destination Port |
---|---|---|---|
Application Signaling | SIP | _sip_udp.ipcomms-btwbslnws09.bt.com 147.152.35.102/29 147.152.35.110/29 |
UDP/TCP 5060 to 5075 | Application Media | RTP | 147.152.35.100/29 147.152.35.108/29 |
UDP16384 to 32766 | Toolbar | Proprietary | applications.yourwhc.co.uk 193.113.10.12 193.113.11.12 |
TCP 2209 |
Go Tapi
Application | Protocol | Destination | Destination Port |
---|---|---|---|
Go TAPI | XSi over HTTPS | applications.yourwhc.co.uk 193.113.10.12 193.113.11.12 |
TCP 443 |
Go TAPI Downloads | HTTPS | downloads.yourwhc.co.uk 193.113.10.27 193.113.11.27 |
TCP 443 |
Go TAPI License Check | HTTPS | ccusage.yourwhc.co.uk 193.113.10.13 193.113.11.13 |
TCP 443 |