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Save & Close

As part of the communication you will have received about the pending retirement of the CSV platform, this page is to inform our customers who have 3rd party connectivity and firewalls that support the Daisy VoIP solution. You will currently have similar rules setup for the current CSV platform but when you move to the HVS platform, these existing rules will cease to exist and are needed to be updated with the below.

We suggest if you use a 3rd party IT company or 3rd party provide for your connectivity and firewalls, that you share this information with them so they can change the necessary elements of your infrastructure.

Daisy Communications will contact you to arrange a suitable date for this change to take place so you will have plenty of time to engage with any IT/3rd party organisations.

Configuration items that might be subject to change:

  • Router
  • Firewalls
  • Switches
  • Ports
  • Mobile device (if being used for softphone / UC client)

CPE Port requirements

DeviceProtocolDestinationDestination
Port
IP Phone & ATA SignalingSIPcentrex-bslnws09.yourwhc.co.uk
centrex-lnwsbs09.yourwhc.co.uk
ipcomms-route62-bs11lnws13.yourwhc.co.uk
ipcomms-route62-bs12lnws14.yourwhc.co.uk

IP Address Range
217.32.186.0 – 217.32.186.191

IP Address Subnets
62.7.201.128/27
62.7.201.160/27
217.32.186.0/26;
217.32.186.64/26;
217.32.186.128/26
UDP/TCP 5060 to 5075
 
 
 
 
UDP/TCP 5060
IP Phone & ATA MediaRTP IP Address Range
217.32.186.0 – 217.32.186.191

IP Address Subnets
62.7.201.128/27
62.7.201.160/27
217.32.186.0/26;
217.32.186.64/26;
217.32.186.128/26
UDP 32767 to 65535
SIP Trunk Signalling (Dynamic)SIP sipt-dynamic-bslnws09.yourwhc.co.uk
sipt-dynamic-route62-bs11lnws13.yourwhc.co.uk
sipt-dynamic-route62-bs12lnws14.yourwhc.co.uk
62.7.201.128/27
62.7.201.160/27
UDP/TCP 5060
SIP Trunk Signalling (Static)SIP sipt-static-bslnws09.yourwhc.co.uk
sipt-static-route62-bs11lnws13.yourwhc.co.uk
sipt-static-route62-bs12lnws14.yourwhc.co.uk
62.7.201.128/27
62.7.201.160/27
UDP/TCP 5060
SIP Trunk Signalling (Dynamic & Static)RTP62.7.201.128/27
62.7.201.160/27
UDP 32767 to 65535
IP Phone & ATANTP0.uk.pool.ntp.org
europe.pool.ntp.org
UDP/TCP 123
IP Phone & ATADNSSupplied locallyUDP/TCP 53
Cisco Linksys Download
& Configuration
HTTPSdm-linksys.yourwhc.co.uk
193.113.10.34
193.113.11.36
TCP 443
Cisco Small Business Download & ConfigurationHTTPSdm-csb.yourwhc.co.uk
193.113.10.33
193.113.11.35
TCP 443
Panasonic Download & ConfigurationHTTPSdm.yourwhc.co.uk
193.113.10.10
193.113.11.10
TCP 443
Polycom Download & ConfigurationHTTPSdm.yourwhc.co.uk
193.113.10.10
193.113.11.10
TCP 443
Yealink Download & ConfigurationHTTPSdm.yourwhc.co.uk
193.113.10.10
193.113.11.10
TCP 443
Polycom Remote Provisioning Server (RPS)HTTPS52.0.183.240
54.86.39.219
TCP 443
Yealink Remote Provisioning Server (RPS)HTTPS52.71.103.102
35.156.148.166
TCP 443
2N Intercom Licensing ServerHTTPSlicenses.update.2n.czTCP 443

 

Web Portal Port requirements

DeviceProtocolDestinationDestination
Port
Business PortalHTTPSportal.yourwhc.co.uk/businessportal
193.113.10.13
193.113.11.13
TCP 443
Call Analytics PortalHTTPSicscallanalytics.yourwhc.co.uk
40.115.5.58
TCP 443
Service Assurance (Emperix)HTTPShttps://svmpnwv1.nat.bt.com
10.35.138.148
TCP 443
Voice Recording PortalHTTPScallrecorder.yourwhc.co.uk
193.113.10.32
193.113.11.34
Note browser access is via a redirect from the Business Portal
TCP 443

 

UC Office

ApplicationProtocolDestinationDestination
Port
Application SignallingSIPcentrex-bslnws09.yourwhc.co.uk
62.7.201.128/27
62.7.201.160/27
Please be aware that it would be advisable to add these addresses as they may be used for future expansion
uc-bs12lnws14.yourwhc.co.uk
– 213.120.60.172
– 213.120.60.236

uc-bs11lnws13.yourwhc.co.uk
– 213.120.60.140
– 213.120.60.204

UDP/TCP 8933
Note: Port 5060 and Port 5075 also available
Application MediaRTP62.7.201.128/27
62.7.201.160/27
UDP 32767 to 65535
Office UC Desktop & Skype for Business Plug-In DownloadsHTTPSdownloads.yourwhc.co.uk
193.113.10.27
193.113.11.27
UCP/TCP
Office UC Smartphone and Tablet DownloadsN/AApple Store
Google Play Store
N/A
Office UC OperationXSIofficeuc.yourwhc.co.uk
193.113.10.11
193.113.11.11
TCP 443
Office UC PresenceXMPPums01.yourwhc.co.uk
ums02.yourwhc.co.uk
193.113.10.7
193.113.11.7
TCP 5222
TCP 1081
TCP 5281
TCP 5269
Office UC ScreenshareProprietaryuss01.yourwhc.co.uk
uss02.yourwhc.co.uk
193.113.10.8
193.113.11.8
TCP 8443

 

Call Centre Application

ApplicationProtocolDestinationDestination
Port
Application SignalingSIP_sip_udp.ipcomms-btwbslnws09.bt.com
147.152.35.102/29
147.152.35.110/29
UDP/TCP 5060 to 5075
Application MediaRTP147.152.35.100/29
147.152.35.108/29
UDP/TCP 5060 to 5075
Cell CentreProprietaryapplications.yourwhc.co.uk
193.113.10.12
193.113.11.12
TCP 443

 

Go Integrator

ApplicationProtocolDestinationDestination
Port
Application SignalingSIP_sip_udp.ipcomms-btwbslnws09.bt.com
147.152.35.102/29
147.152.35.110/29
UDP/TCP 5060 to 5075
Application MediaRTP147.152.35.100/29
147.152.35.108/29
UDP16384 to 32766
Go IntegratorProprietaryapplications.yourwhc.co.uk
193.113.10.12
193.113.11.12
TCP 443
Go Integrator DownloadsHTTPSdownloads.yourwhc.co.uk
193.113.10.27
193.113.11.27
TCP 443
Go Integrator License CheckHTTPSccusage.yourwhc.co.uk
193.113.10.13
193.113.11.13
TCP 443

 

Toolbar

ApplicationProtocolDestinationDestination
Port
Application SignalingSIP_sip_udp.ipcomms-btwbslnws09.bt.com
147.152.35.102/29
147.152.35.110/29
UDP/TCP 5060 to 5075
Application MediaRTP147.152.35.100/29
147.152.35.108/29
UDP16384 to 32766ToolbarProprietaryapplications.yourwhc.co.uk
193.113.10.12
193.113.11.12
TCP 2209

 

Go Tapi

ApplicationProtocolDestinationDestination
Port
Go TAPIXSi over HTTPSapplications.yourwhc.co.uk
193.113.10.12
193.113.11.12
TCP 443
Go TAPI DownloadsHTTPSdownloads.yourwhc.co.uk
193.113.10.27
193.113.11.27
TCP 443
Go TAPI License CheckHTTPSccusage.yourwhc.co.uk
193.113.10.13
193.113.11.13
TCP 443