Redirecting to the Daisy Partner Business site...

Our use of cookies

We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. These optional cookies can be turned on and off below. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our Privacy & Cookies Policy.

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Analytics Cookies

We'd like to set Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our Privacy & Cookies Policy.

Save & Close

As part of the communication you will have received about the pending retirement of the CSV platform, this page is to inform our customers who have 3rd party connectivity and firewalls that support the Daisy VoIP solution. You will currently have similar rules setup for the current CSV platform but when you move to the HVS platform, these existing rules will cease to exist and are needed to be updated with the below.

We suggest if you use a 3rd party IT company or 3rd party provide for your connectivity and firewalls, that you share this information with them so they can change the necessary elements of your infrastructure.

Daisy Communications will contact you to arrange a suitable date for this change to take place so you will have plenty of time to engage with any IT/3rd party organisations.

Configuration items that might be subject to change:

  • Router
  • Firewalls
  • Switches
  • Ports
  • Mobile device (if being used for softphone / UC client)

CPE Port requirements

Device Protocol Destination Destination
Port
IP Phone & ATA Signaling SIP centrex-bslnws09.yourwhc.co.uk
centrex-lnwsbs09.yourwhc.co.uk
ipcomms-route62-bs11lnws13.yourwhc.co.uk
ipcomms-route62-bs12lnws14.yourwhc.co.uk

IP Address Range
217.32.186.0 – 217.32.186.191

IP Address Subnets
62.7.201.128/27
62.7.201.160/27
217.32.186.0/26;
217.32.186.64/26;
217.32.186.128/26
UDP/TCP 5060 to 5075
 
 
 
 
UDP/TCP 5060
IP Phone & ATA Media RTP IP Address Range
217.32.186.0 – 217.32.186.191

IP Address Subnets
62.7.201.128/27
62.7.201.160/27
217.32.186.0/26;
217.32.186.64/26;
217.32.186.128/26
UDP 32767 to 65535
SIP Trunk Signalling (Dynamic) SIP sipt-dynamic-bslnws09.yourwhc.co.uk
sipt-dynamic-route62-bs11lnws13.yourwhc.co.uk
sipt-dynamic-route62-bs12lnws14.yourwhc.co.uk
62.7.201.128/27
62.7.201.160/27
UDP/TCP 5060
SIP Trunk Signalling (Static) SIP sipt-static-bslnws09.yourwhc.co.uk
sipt-static-route62-bs11lnws13.yourwhc.co.uk
sipt-static-route62-bs12lnws14.yourwhc.co.uk
62.7.201.128/27
62.7.201.160/27
UDP/TCP 5060
SIP Trunk Signalling (Dynamic & Static) RTP 62.7.201.128/27
62.7.201.160/27
UDP 32767 to 65535
IP Phone & ATA NTP 0.uk.pool.ntp.org
europe.pool.ntp.org
UDP/TCP 123
IP Phone & ATA DNS Supplied locally UDP/TCP 53
Cisco Linksys Download
& Configuration
HTTPS dm-linksys.yourwhc.co.uk
193.113.10.34
193.113.11.36
TCP 443
Cisco Small Business Download & Configuration HTTPS dm-csb.yourwhc.co.uk
193.113.10.33
193.113.11.35
TCP 443
Panasonic Download & Configuration HTTPS dm.yourwhc.co.uk
193.113.10.10
193.113.11.10
TCP 443
Polycom Download & Configuration HTTPS dm.yourwhc.co.uk
193.113.10.10
193.113.11.10
TCP 443
Yealink Download & Configuration HTTPS dm.yourwhc.co.uk
193.113.10.10
193.113.11.10
TCP 443
Polycom Remote Provisioning Server (RPS) HTTPS 52.0.183.240
54.86.39.219
TCP 443
Yealink Remote Provisioning Server (RPS) HTTPS 52.71.103.102
35.156.148.166
TCP 443
2N Intercom Licensing Server HTTPS licenses.update.2n.cz TCP 443

 

Web Portal Port requirements

Device Protocol Destination Destination
Port
Business Portal HTTPS portal.yourwhc.co.uk/businessportal
193.113.10.13
193.113.11.13
TCP 443
Call Analytics Portal HTTPS icscallanalytics.yourwhc.co.uk
40.115.5.58
TCP 443
Service Assurance (Emperix) HTTPS https://svmpnwv1.nat.bt.com
10.35.138.148
TCP 443
Voice Recording Portal HTTPS callrecorder.yourwhc.co.uk
193.113.10.32
193.113.11.34
Note browser access is via a redirect from the Business Portal
TCP 443

 

UC Office

Application Protocol Destination Destination
Port
Application Signalling SIP centrex-bslnws09.yourwhc.co.uk
62.7.201.128/27
62.7.201.160/27
Please be aware that it would be advisable to add these addresses as they may be used for future expansion
uc-bs12lnws14.yourwhc.co.uk
– 213.120.60.172
– 213.120.60.236

uc-bs11lnws13.yourwhc.co.uk
– 213.120.60.140
– 213.120.60.204

UDP/TCP 8933
Note: Port 5060 and Port 5075 also available
Application Media RTP 62.7.201.128/27
62.7.201.160/27
UDP 32767 to 65535
Office UC Desktop & Skype for Business Plug-In Downloads HTTPS downloads.yourwhc.co.uk
193.113.10.27
193.113.11.27
UCP/TCP
Office UC Smartphone and Tablet Downloads N/A Apple Store
Google Play Store
N/A
Office UC Operation XSI officeuc.yourwhc.co.uk
193.113.10.11
193.113.11.11
TCP 443
Office UC Presence XMPP ums01.yourwhc.co.uk
ums02.yourwhc.co.uk
193.113.10.7
193.113.11.7
TCP 5222
TCP 1081
TCP 5281
TCP 5269
Office UC Screenshare Proprietary uss01.yourwhc.co.uk
uss02.yourwhc.co.uk
193.113.10.8
193.113.11.8
TCP 8443

 

Call Centre Application

Application Protocol Destination Destination
Port
Application Signaling SIP _sip_udp.ipcomms-btwbslnws09.bt.com
147.152.35.102/29
147.152.35.110/29
UDP/TCP 5060 to 5075
Application Media RTP 147.152.35.100/29
147.152.35.108/29
UDP/TCP 5060 to 5075
Cell Centre Proprietary applications.yourwhc.co.uk
193.113.10.12
193.113.11.12
TCP 443

 

Go Integrator

Application Protocol Destination Destination
Port
Application Signaling SIP _sip_udp.ipcomms-btwbslnws09.bt.com
147.152.35.102/29
147.152.35.110/29
UDP/TCP 5060 to 5075
Application Media RTP 147.152.35.100/29
147.152.35.108/29
UDP16384 to 32766
Go Integrator Proprietary applications.yourwhc.co.uk
193.113.10.12
193.113.11.12
TCP 443
Go Integrator Downloads HTTPS downloads.yourwhc.co.uk
193.113.10.27
193.113.11.27
TCP 443
Go Integrator License Check HTTPS ccusage.yourwhc.co.uk
193.113.10.13
193.113.11.13
TCP 443

 

Toolbar

Application Protocol Destination Destination
Port
Application Signaling SIP _sip_udp.ipcomms-btwbslnws09.bt.com
147.152.35.102/29
147.152.35.110/29
UDP/TCP 5060 to 5075
Application Media RTP 147.152.35.100/29
147.152.35.108/29
UDP16384 to 32766 Toolbar Proprietary applications.yourwhc.co.uk
193.113.10.12
193.113.11.12
TCP 2209

 

Go Tapi

Application Protocol Destination Destination
Port
Go TAPI XSi over HTTPS applications.yourwhc.co.uk
193.113.10.12
193.113.11.12
TCP 443
Go TAPI Downloads HTTPS downloads.yourwhc.co.uk
193.113.10.27
193.113.11.27
TCP 443
Go TAPI License Check HTTPS ccusage.yourwhc.co.uk
193.113.10.13
193.113.11.13
TCP 443