A message from our CEO
11 March 2021
It’s now almost a year since the country first entered lockdown and, for us at Daisy Comms, it represents a year since we closed our office doors and our people began working from home.
What has impressed me most throughout the challenges of the past financial year has been the resilience of our people, their determination and dedication through arguably the most difficult year for us all.
That resilience was reflected by many of our customers as they adapted and changed their business offering in a bid to stay afloat and, in some cases, thrive and grow.
However, as we say goodbye to this financial year and welcome in a new one, there are promising signs that 2021/22 will be a more positive one for all of us.
The Government has announced its roadmap out of the current lockdown and, as we all navigate towards summer, brighter days are on the horizon.
We know the difficulties the past few months have presented but at Daisy Comms we’ve remained committed to Keeping Britain Working throughout the tumultuous times the past year represented.
Looking ahead, we’re now actively looking to play our part in Building a Better Britain. A Britain in which businesses thrive and grow and we are here to help them collaborate, communicate and connect. The full fibre roll out has continued to pick up pace and the growth of 5G is something which will only propel the country forward and, here at Daisy Comms, we’re at the forefront of the UK’s ever-changing digital landscape.
Brighter, sunnier and happier days are coming and we’re on the road to building a better Britain, one in which we can all contribute and be proud of.
Get in touch now to see how your business can be a part of it.
Dave McGinn,
CEO
6 January 2021
2020 presented challenges most of us have never encountered in our lives and, as we enter early 2021, it looks likely to be difficult for some time yet.
While hospitality and retail businesses are the most affected industries, we’re pleased to see other industries, which were previously forced into lockdown and unable to work remotely, are now able to continue trading. Those businesses and industries which are back working and have returned to trading are critical to the onward stability of our economy.
Telecoms remains a critical industry, providing essential infrastructure. It’s an industry that enables every other business to continue operating so, here at Daisy Communications, we’re continuing to operate all our teams at full strength so that we can support our customers and our partners once more.
Our primary concern has been, and always will be, our people. Therefore we have kept our offices closed and our people are working from their homes across the UK. However, please be assured that our full workforce remains equipped, enabled and are working effectively from home so that we can assist you with whatever you need.
We’re keeping our people safe, while also ensuring your business is in safe hands. Please stay safe and hopefully, one day soon, we’ll emerge from this stronger, and together, with a renewed resilience to Keep Britain Working.
Dave McGinn,
CEO
2 November 2020
In light of the recent statement by the UK Government about a second lockdown, commencing Thursday 5 November, we’d like to reassure all our customers, suppliers and teams that we’re operating as usual and will continue to do so.
We’re aware of the implications a second lockdown could have on many of our customers and we’re here to help you through another challenging time. We also remain vigilant should there be a change of direction or a change to the situation.
All of our staff are still operating remotely and we’re confident that we have all the tools and resources needed to support our customers and we will continue to help businesses collaborate, communicate and connect.
We’re here to keep Britain working
Dave McGinn,
CEO
2 October 2020
Firstly, I hope you’re all safe and well and have managed to adapt to the new normal we’re all finding ourselves in.
Here at Daisy, we’re all working from home but it hasn’t affected the service we’re giving to our customers. In fact, we’ve seen increased productivity and a renewed hunger and desire from our people to really help our customers, both existing and new, drive through the pandemic and emerge stronger from it.
Government advice and guidelines are ever-changing but what isn’t changing is our commitment and support and we’re doing our bit to keep Britain working.
Whatever industry you’re in, we’re here to help you collaborate, communicate and connect with your customers, suppliers and teams.
We’ve developed handy interactive tools to help you make decisions. Our connectivity tool could help you decide on a business broadband or networking solution fit for your business while our Daisy Hosted Voice calculator can give you a cost-effective quote for your hosted voice solution. However, if you’re working remotely, our remote bundle builder is easy-to-use and you can pick and choose equipment and solutions to make it work for you and your business.
If you need help, advice or support our friendly UK-based team are ready to speak to you.
We’re here to keep Britain working.
Dave McGinn,
CEO
1 June 2020
On 23 March, lockdown began in the UK. However, after ten weeks of necessary and stringent measures, it’s great to see grass shoots beginning to emerge.
This morning, on my daily walk, I saw schoolchildren at the school gates and I’ve noticed the commuter traffic on the roads building up. As from today, people can meet up to six others marking the beginning of long-awaited family reunions and overdue conversations with friends. They’re signs of life as we all begin to adapt to our own new normal.
What has pleased me over the last ten weeks is the resilience of our people; the dedication they’ve shown to our customers and the understanding our customers have shown us.
We’ve helped hundreds of businesses adapt to flexible working and, here at Daisy Comms, we’re looking at what our long-term working life will look like. With more than 550 people, it’s no mean feat!
Last Thursday, we clapped for our key workers for the final time – a poignant sign off for our new heroes and, while we ourselves became an essential service, we supported our health services with rapid upgrades, essential changes and a raft of free trials, cost-effective solutions and cut-price products.
As businesses begin to emerge, we’re dedicated to helping them discover their new normal. If they return to work; we’ve got new products to help keep everyone safe. If you’re staying remote; we’ve got solutions to help make things a little easier.
Whatever your new normal, we’re here to help.
Dave McGinn,
CEO
14 May 2020
As parts of the UK prepare to go back to work, others have to wait a little while longer. Whatever stage your business is at, we feel it’s important to update you on where we are as a business.
We’re following the guidance from the UK government and, as a result,we’re all still working remotely and will continue to do so for the foreseeable future. However, despite our staff moving from five offices to 550 living rooms across the UK, it hasn’t stopped our level of service.
Last month, our customer satisfaction scores were the highest they’ve ever been and we managed to help many of you who needed support or advice from us.
With some businesses going back to work this week, we’ll be there to support you with the transition back to work and emerge stronger from the pandemic.
If you’re still working remotely, we’re here for you too to provide help and assistance with anything you may need so that you too can return to work prepared for anything that may come your way.
Whatever the future holds and wherever you may be working, rest assured we’ll be here to support, help and assist you with the transition.
On behalf of everyone at Daisy Communications, we send our best wishes to you and your family. Please stay alert, stay safe and follow the government’s guidelines.
Thank you for your continued trust and support throughout this challenging period.
Best wishes,
Dave McGinn, CEO
9 April 2020
As the coronavirus pandemic progresses, so does our response and I want to keep you all informed about the things we’re doing to look after our customers, partners and people.
In line with guidance from the UK government, we are continuously reviewing our processes and we have implemented appropriate measures to ensure the continuity of our products and services to both our customers and partners.
During the last two weeks, we’ve made the transition to becoming a business where everyone is working from home. We have mobilised our systems, improved workflow and taken steps to ensure that our business is resilient and remains fully operational.
Working from home presents its challenges, such as having to share rooms with children or pets, but we’re supporting our people to ensure they have everything they need to continue to serve you and remain fully functional.
Now more than ever, we’re committed to supporting our customers and partners. Our people are working tirelessly to assist you and are still available 24 hours a day, 7 days a week. Despite everyone working remotely, you’ll still receive the same level of service you’ve come to expect from us.
I want you to know we’re working with all our partners, suppliers and the official industry bodies to find ways we can pass any benefits onto you.
On behalf of everyone at Daisy Communications, we send our best wishes to you and your family. Please continue to follow the government’s guidelines and remain safe.
Thank you for your continued trust and support throughout this challenging period.
Best wishes,
Dave McGinn, CEO
17 March 2020
Ensuring the continuity of products and services to our customers is of paramount importance, especially in an emergency situation like the COVID-19 pandemic, whilst also balancing this objective with the health and safety of our customers, employees, partners and suppliers. With this difficult situation changing daily, we are closely following advice and guidance issued by the UK Government and additional sources including the NHS, the Foreign Commonwealth Office, Public Health England and the World Health Organisation. As well as adhering to this advice, we have taken the following steps:
- Daily meeting of the Daisy Communications Business Continuity Forum to monitor the situation and to respond to any changes announced by the UK Government and other relevant bodies.
- Regular internal updates to employees including specific precautions they can take to help reduce the risk of infection.
- Internal IT is constantly reviewing and testing our technology and resource to enable remote access, allowing our employees to work from home effectively.
- Employees returning from high-risk areas, as categorised by the Foreign Commonwealth Office, are required to self-isolate and work from home for a period of 14 days.
- Employees displaying associated symptoms, or anyone living in the same home as someone showing associated symptoms, are required to self-isolate for a period of 14 days.
- All but essential business travel has been cancelled including instances of staff travelling between office locations.
- Promoting effective personal hygiene including supplying hand sanitiser for all entry points into our office locations.
- Engaging with suppliers to confirm that measures are in place to enable the stability of our supply chain.
- Assistance to help customers implement remote work initiatives.
Daisy Communications is ready to implement business continuity plans should there be further escalation in the spread of COVID-19. The results of ongoing stress testing and the availability of essential technology gives us confidence that, should the need to invoke these plans arise, we can continue to provide the products and services that our customers depend on with minimal to no impact.
I would like to thank our customers, employees, partners and suppliers for their continued trust and support throughout this difficult situation.
Best Wishes,
Dave McGinn, CEO
