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A message from our CEO

1 June 2020

On 23 March, lockdown began in the UK. However, after ten weeks of necessary and stringent measures, it’s great to see grass shoots beginning to emerge.

This morning, on my daily walk, I saw schoolchildren at the school gates and I’ve noticed the commuter traffic on the roads building up. As from today, people can meet up to six others marking the beginning of long-awaited family reunions and overdue conversations with friends. They’re signs of life as we all begin to adapt to our own new normal.

What has pleased me over the last ten weeks is the resilience of our people; the dedication they’ve shown to our customers and the understanding our customers have shown us.

We’ve helped hundreds of businesses adapt to flexible working and, here at Daisy Comms, we’re looking at what our long-term working life will look like. With more than 550 people, it’s no mean feat!

Last Thursday, we clapped for our key workers for the final time – a poignant sign off for our new heroes and, while we ourselves became an essential service, we supported our health services with rapid upgrades, essential changes and a raft of free trials, cost-effective solutions and cut-price products.

As businesses begin to emerge, we’re dedicated to helping them discover their new normal. If they return to work; we’ve got new products to help keep everyone safe. If you’re staying remote; we’ve got solutions to help make things a little easier.

Whatever your new normal, we’re here to help.

Dave McGinn,
CEO

 

 

14 May 2020

As parts of the UK prepare to go back to work, others have to wait a little while longer. Whatever stage your business is at, we feel it’s important to update you on where we are as a business.

We’re following the guidance from the UK government and, as a result,we’re all still working remotely and will continue to do so for the foreseeable future. However, despite our staff moving from five offices to 550 living rooms across the UK, it hasn’t stopped our level of service.

Last month, our customer satisfaction scores were the highest they’ve ever been and we managed to help many of you who needed support or advice from us.

With some businesses going back to work this week, we’ll be there to support you with the transition back to work and emerge stronger from the pandemic.

If you’re still working remotely, we’re here for you too to provide help and assistance with anything you may need so that you too can return to work prepared for anything that may come your way.

Whatever the future holds and wherever you may be working, rest assured we’ll be here to support, help and assist you with the transition.

On behalf of everyone at Daisy Communications, we send our best wishes to you and your family. Please stay alert, stay safe and follow the government’s guidelines.

Thank you for your continued trust and support throughout this challenging period.

Best wishes,
Dave McGinn, CEO

 

 

9 April 2020

As the coronavirus pandemic progresses, so does our response and I want to keep you all informed about the things we’re doing to look after our customers, partners and people.

In line with guidance from the UK government, we are continuously reviewing our processes and we have implemented appropriate measures to ensure the continuity of our products and services to both our customers and partners.

During the last two weeks, we’ve made the transition to becoming a business where everyone is working from home. We have mobilised our systems, improved workflow and taken steps to ensure that our business is resilient and remains fully operational.

Working from home presents its challenges, such as having to share rooms with children or pets, but we’re supporting our people to ensure they have everything they need to continue to serve you and remain fully functional.

Now more than ever, we’re committed to supporting our customers and partners. Our people are working tirelessly to assist you and are still available 24 hours a day, 7 days a week. Despite everyone working remotely, you’ll still receive the same level of service you’ve come to expect from us.

I want you to know we’re working with all our partners, suppliers and the official industry bodies to find ways we can pass any benefits onto you.

On behalf of everyone at Daisy Communications, we send our best wishes to you and your family. Please continue to follow the government’s guidelines and remain safe.

Thank you for your continued trust and support throughout this challenging period.

Best wishes,
Dave McGinn, CEO

 

17 March 2020

Ensuring the continuity of products and services to our customers is of paramount importance, especially in an emergency situation like the COVID-19 pandemic, whilst also balancing this objective with the health and safety of our customers, employees, partners and suppliers. With this difficult situation changing daily, we are closely following advice and guidance issued by the UK Government and additional sources including the NHS, the Foreign Commonwealth Office, Public Health England and the World Health Organisation. As well as adhering to this advice, we have taken the following steps:

  • Daily meeting of the Daisy Communications Business Continuity Forum to monitor the situation and to respond to any changes announced by the UK Government and other relevant bodies.
  • Regular internal updates to employees including specific precautions they can take to help reduce the risk of infection.
  • Internal IT is constantly reviewing and testing our technology and resource to enable remote access, allowing our employees to work from home effectively.
  • Employees returning from high-risk areas, as categorised by the Foreign Commonwealth Office, are required to self-isolate and work from home for a period of 14 days.
  • Employees displaying associated symptoms, or anyone living in the same home as someone showing associated symptoms, are required to self-isolate for a period of 14 days.
  • All but essential business travel has been cancelled including instances of staff travelling between office locations.
  • Promoting effective personal hygiene including supplying hand sanitiser for all entry points into our office locations.
  • Engaging with suppliers to confirm that measures are in place to enable the stability of our supply chain.
  • Assistance to help customers implement remote work initiatives.

Daisy Communications is ready to implement business continuity plans should there be further escalation in the spread of COVID-19. The results of ongoing stress testing and the availability of essential technology gives us confidence that, should the need to invoke these plans arise, we can continue to provide the products and services that our customers depend on with minimal to no impact.

I would like to thank our customers, employees, partners and suppliers for their continued trust and support throughout this difficult situation.

Best Wishes,
Dave McGinn, CEO