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A free jargon buster helping you to translate the world of the three letter acronym in the contact centre.

The world of modern technology is awash with abbreviations such as initialisms, acronyms and truncations – and the contact centre is no exception to this. The purpose of using these contractions is to make life simpler, easier and, believe it or not, clearer. The problem is that using a Three Letter Acronym (TLA) assumes that everyone knows what those three letters stand for…

Click the link below to download our short jargon busting guide to help you understand the lexicon of the contact centre.

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About Emma Catlow

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