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Watch our simple Q&A video on the new EU mobile roaming legislation.

Mobile Product Manager Ricky Shock explains how the new ‘Roam Like At Home’ EU legislation is set to affect all mobile users.


What is Roam Like At Home?

“Roam like at Home” is a new mobile network initiative aimed at ensuring customers pay domestic prices, irrespective of where they are travelling in the EU.

In short, it means there will be no surcharges or increased rates for mobile users when roaming in the EU.

This new legislation is being rolled out across all mobile networks, and so it will affect all mobile users, whether it’s their business or personal mobile contract.

Who is making the changes and why?

The changes have come as a result of a ruling by the European Commission.

For a decade, the Commission has been working to reduce roaming surcharges that customers receive each time they crossed a border while using their mobile device on holiday or during business trips.

Since 2007, mobile roaming charges have decreased by more than 90%. In 2015, the European Parliament and the Council agreed to end roaming surcharges for people who travel frequently in the EU.

Roam Like at Home has already become a reality for some customers, however all European travellers will see the effects by 15 June 2017.

What changes can mobile users expect?

Users will benefit from greater flexibility whilst abroad. They will no longer have to worry about their mobile usage whilst on holiday as they would have done in the past.

Customers may see some minor domestic rate adjustments across all providers, with a number of new tariffs, products and propositions expected.

However, the most noticeable point will be the cost savings available to regular travellers, currently accumulated from any daily surcharges or data roaming bundles, which will soon be a thing of the past.

Is there anything that users should look out for?

Customers should be aware that this legislation only governs costs for users whilst roaming within the EU when they are outside of their home network. Meaning those making international calls to Europe from the UK will not see any benefit from these changes.

For those end-users who regularly make calls to Europe from the UK, we would strongly recommend contacting your provider and finding out if any international call bundles or services are available to help keep those costs down too.

There will be a number of Fair Usage Policies (FUPs) brought into place by the networks to prevent excessive usage by mobile users whilst outside their home network.

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