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Discover how Direct Routing can enhance your business

You’ve probably heard the term “Direct Routing” when talking about telecommunications. But what is it and why should it be a considered option for you and your business? After all, thousands of businesses still operate with the standard telephone lines and are doing just fine. You don’t need to fix something that isn’t broken, right?

Microsoft Teams has become a significant household name, especially after the past 18 months, the lockdown, and companies adjusting to allow hybrid working. Teams keeps you and your colleagues connected and allows real-time communication or document sharing. This is where Direct Routing comes in.

Direct Routing is an add-on for your Teams, as if you were upgrading it or levelling up. With Direct Routing, you aren’t just limited to internal communications and can freely accept and provide inbound and outbound calls – even from customers. In essence, it overwrites your phone system and becomes the best of both worlds.

Here’s a breakdown of what Microsoft Teams’ Direct Routing can offer you and your business.

Saving Money

It’s no surprise that this is on the list of perks associated with Microsoft Teams’ Direct Routing. On average, it will save you and your business more than any kind of calling plan, especially for intermediate-to-large businesses. Gijs Geurts, CEO of Anywhere365, has said that the typical saving for a business is around 40% if they choose Direct Routing.

One-stop-shop for Communication

Microsoft Teams has already helped keep people all over the world connected through the pandemic and the lockdown. On top of its established features, such as instant messaging, voice and video call support, and meeting organisation, you receive additional call support from any kind of number be it mobile, international, geographical, non-geographical, corporate, VoIP or emergency services. Not only will you remain in contact with all of your colleagues, but you can remain in contact with all of your customer base as well.

Workplace Flexibility

Following from the previous point, Microsoft Teams has kept people in-touch regardless of where in the world they might be. Whether that’s at home, on the bus, in the office or elsewhere. With the rise of Hybrid working, Microsoft Teams and Direct Routing are only going to become more favourable.

Cloud-based Solution

Rather than being a system that’s stored on-site in a physical hard drive, Direct Routing functions entirely through the cloud, offering you comfort in the knowledge that it’s safe and secure. It’s also supported by the robust and resilient Gamma network, helping prevent any connectivity issues you might experience.


One of the most prominent deadlines looming over every business is the PSTN Switch-off in 2025, when traditional copper wiring for telephones and broadband will be retired. Making use of Direct Routing ensures that your business is already equipped for this and you won’t need to worry about a last-minute switch.

Daisy Standard

Daisy Communications are the UK’s No.1 independent provider of telecoms solutions, and we treat that label seriously. We don’t compromise on the experience we provide to businesses – customer service remains our constant focus. We won’t just get you a great deal, we’ve got a team of experts who can help you through any issues or queries you might have with any of our solutions. We’re with you every step of the way.

So when it comes to Direct Routing, what’s not to like? All in all, it’s a complete package – offering you the best of both Microsoft Teams and any telephone package that’s out there, all in one place. We have some great reads on Direct Routing if you’d like to know more such as this written guide.

If this sounds like the solution for your business, or if you have further questions, please get in touch. We’d love to hear from you.

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