In this 'tell us about your tech' interview, Phil Foster, Managing Director at Love Energy Savings, shares his tech secrets.
What is your business’s best tech investment?
Over the many years that Love Energy Savings has been in business, we have made a number of different tech and IT investments. Each one has been both exciting and challenging in its own way, and each has brought numerous benefits to the way that we operate.
However, I would have to say that our best tech investment was moving all of our production resources to a hybrid cloud-based hosting system. By having everything stored in one place, we have been able to consolidate multiple services to make them smoother and more efficient. The solution has also freed up vast amounts of office space and, most importantly, our staff’s valuable time. As well as having the ability to access resources from any location, the new system provides us with a secure hosting environment and facility that ensures our data remains safe.
Improved data control and having all of our servers in a virtual cloud system has also allowed us to have some very aggressive RTOs (recovery time objectives) and RPOs (recovery point objectives).
What are your business’s biggest tech challenges & how do you overcome them?
While the technology we use is incredibly useful in helping us run our business, the biggest tech challenges we face often arise from within the industry we work in – which in our case is the business and home energy comparison sector. A good example of this is that there is no standard file format, or even operating procedure, used between the different energy suppliers. This presents a challenge to our staff who converse with these companies and customers on a daily basis. While this is not uncommon, it can lead to some incredibly complex translation tasks in terms of files. The tech we use allows us to translate and represent hugely complicated chunks of data and information to a customer in a standard format that is easy to understand.
What new tech are you excited about?
There is so much new technology out there that it’s hard to choose just one thing to be excited about, especially when it comes to taking our business further. One thing we are looking forward to is our continued development of the cloud. We feel that utilising the cloud will enable us to provide an even better service for our customers while helping make certain processes easier.
One really exciting prospect is where the independence of Windows 10 devices will take the IT sector in general. With so many people working in our business using the same systems, being able to have the same architecture that connects them together, regardless of which device they are using, will make every level of our role easier.
What tech advice would you give to other businesses in your sector/generally?
Those who work in tech or with IT will know that ‘no’ is an answer that crops up on a regular basis. Whether the suggestion is feasible or not, a standard ‘no’ response from those in charge of the money is not helpful to anyone. Given the incredible dependence that most sectors have on technology nowadays, a request made to IT will usually stem from a problem that someone has encountered. This can either be a pain point that is preventing someone from doing their job efficiently, or a new idea on how to improve systems. While you won’t be able to accommodate all requests, if the tech or IT department doesn’t at least consider suggestions that are made, then your business will never be able to move forward, grow and develop.
Fancy sharing your thoughts on how technology is impacting upon your business and sector? Contact us at firstname.lastname@example.org to find out how!