We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. Clicking continue will proceed with all cookies and remember your preferences for future visits.
Accept and continue to site
Configure your cookie options

Our use of cookies

We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. These optional cookies can be turned on and off below. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our Privacy & Cookies Policy.

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Analytics Cookies

We'd like to set Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our Privacy & Cookies Policy.

Save & Close

From time to time you may experience slow broadband speeds. This can be caused by a number of internal and external factors:
  • The length of the line from the exchange or from the Primary Connection Point (PCP) can cause some speeds to be slower than others
  • Not being connected directly to the master socket on the premises
  • Correct filters needing to be used on all sockets relating to the broadband line
  • A fault on the broadband line
  • A faulty router is being used
  • Connecting via WiFi rather than Ethernet
  • Number of people sharing the bandwidth internally
  • One-off, high-usage events such as Microsoft/Apple updates – a large number of people connecting at one time
  • Electrical interference from other devices in proximity to the connection
  • Peak time congestion – may experience slower speeds during the evening when more people are connected
  • The processing speed of your device, router or modem
  • The quality of the wiring inside your premises
  • Weather conditions
Avatar
About Abigail Naylor

TrustPilot Share Resource

Related Resources