From time to time you may experience slow broadband speeds. This can be caused by a number of internal and external factors:
- The length of the line from the exchange or from the Primary Connection Point (PCP) can cause some speeds to be slower than others
- Not being connected directly to the master socket on the premises
- Correct filters needing to be used on all sockets relating to the broadband line
- A fault on the broadband line
- A faulty router is being used
- Connecting via WiFi rather than Ethernet
- Number of people sharing the bandwidth internally
- One-off, high-usage events such as Microsoft/Apple updates – a large number of people connecting at one time
- Electrical interference from other devices in proximity to the connection
- Peak time congestion – may experience slower speeds during the evening when more people are connected
- The processing speed of your device, router or modem
- The quality of the wiring inside your premises
- Weather conditions
