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Everything You Need To Know About 5G All

The 5G switch-on is gathering pace and, with O2 set to unleash their 5G network in the next few weeks, consumers and businesses are more curious than ever about what the fifth generation of mobile technology can really o...

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Answers to your questions about the PSTN 2025 Switch Off All

PSTN, ISDN, the “big switch off” – they’ve all been spoken about across the telecommunications industry, but the facts can often get lost in the furore. We’ve compiled this useful blog to help you understand...

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Ten Benefits of Business Fibre Broadband All

Although fibre business broadband and consumer broadband both offer the end user an internet connection, there’s much more to each service than meets the eye. Business broadband packages come with customer support, ...

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The Benefits of Unlimited Data Plans All

For years consumers and businesses have had the choice of unlimited texts and unlimited minutes but, for the first time they’ve now got a choice of providers, all offering unlimited data plans. Unlimited data plans ...

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Discover the Brand New iPhone 11 Range All

Tuesday 10 September saw the tech giant welcome the world’s media into the Steve Jobs Theater in Cupertino, California for the eagerly anticipated launch of its iPhone 11 range. Apple has been criticised in the past...

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What is 5G and How Will It Affect You? All

You’ll have no doubt heard all about 5G and the furore surrounding the latest generation of mobile technology, but what changes will you see in your business and your working life? It’s a generational thing… ...

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How transforming your phone system can make your business mobile

Remote working is growing and taking the world of work by storm so much so that experts predict that by 2020, more than 70% of UK organisations will have adopted flexible working. In addition to this, 66% of employees cl...

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Five advantages of hosted voice

Switching to a hosted voice solution from your current phone system can be a big step for your business, but here are five advantages of doing so. 1. Cost-effective Money is everything in business so why waste it? Mone...

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Why your legacy phone system is costing you more than you think

Do you have calls coming through but you’re unable to answer as you’re already on the other line? Or are you unable to take a call because you’ve got your hands full with another job? It’s not hard to underst...

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A Guide to the 2025 Big Switch Off Construction/Engineering

The PSTN (Public Switched Telphone Network) will be switched off in 2025 but with so much scaremongering around the subject, we've made a guide to help you understand what's really going on. The PSTN has been in use ...

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A Guide to the Gigabit Broadband Voucher Scheme

More than 7,000 UK businesses have already taken advantage of the Gigabit Broadband Voucher Scheme – isn’t it time you did the same? Few technologies have brought more benefit to businesses than fast, reliable int...

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The Essential Guide to Buying a Rugged Smartphone

Whether you’re a builder using a camera to take pictures of a site, or a plumber using a torch to light up a dark and damp space, a smartphone is arguably a tradesman’s most important tool. The problem is, the ha...

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What To Look For In A Rugged Smartphone

If you're ready to invest in a rugged smartphone, here's the features you need to look for. Cracked phone screens, muffled speakers and dusty buttons can ruin your mobile but investing in a good quality rugged smartphon...

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Seven Technology Trends Set To Shake Up Education Construction/Engineering, Education, Health, IT/Telecoms, Not For Profit, Professional Services, Property, Retail

Earlier this year, one of our marketing team visited the Bett Show in London’s ExCel to see what gadgets and gizmos are getting the education sector all fired up. Amongst the thousands of experts in education atten...

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Your Network Firewall: To Manage or Not to Manage?

To manage or not to manage? That is the firewall question. But answering it needn’t be difficult. As the main line of defence against external threats, your network firewall needs regular updates and maintenance - and ...

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Moving Your Numbers to VoIP

This is thanks to reduced costs and greater flexibility. But what happens to your existing numbers when making the switch? How easy is it to port a phone number over? And what steps can you take to ensure that the proces...

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Your GDPR Action Plan For Mobile

If the events of this year have taught us anything, it’s that when it comes to organisations handling data, consumer distrust is at an all-time high. End users have become increasingly wary of where their information g...

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Straight Talking: Why the Sector Needs to Find its Voice

“When procuring new or existing services, public sector organisations should consider and fully evaluate potential cloud solutions first before considering any other option.” This was the key message given in the ...

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The Future of Mobile for a Modern Workforce

Most of us will struggle to imagine a life without mobile phones, but the reality is, it’s only been in the last two decades that mobile phones as we know them, have been in existence. Since their emergence in the m...

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10 Top Tips for Organising a Successful Conference Call [Infographic]

Conference calling makes it possible for anyone, anywhere, to connect with colleagues and participate in project discussions, in an easy and accessible way. By saving time and money on logistics and travel, holding a tel...

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What are the Advantages of VoIP?

Although VoIP technology has been around since the mid-1990s, a significant proportion of the UK’s existing infrastructure had needed to catch up before it became the widespread solution it is today, meaning more signi...

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What Does ISDN 2025 Mean For Your Business?

If your business’ phone calls are handled by a private automatic branch exchange (PABX) system it will almost certainly be connected to the telephone network using an ISDN line. But by 2025, BT is planning to switch...

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Digital Infrastructure in Higher Education [Infographic]

The students of today and tomorrow are digital natives expecting more from technology than their predecessors. With the average student now owning seven internet-ready devices, a 'connected' campus shapes as much of the...

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6 Ways Your Organisation Can Benefit From WiFi

Wireless internet access is no longer just a nice-to-have, it's a modern-day commodity that's expected to be available everywhere, at all times. Organisations wanting to grow and thrive are starting to invest in c...

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Mobile Device Management Explained

Mobile computing devices such as tablets and smartphones have increased in both power and affordability over the years. According to market research company Forrester, 66% of employees now use two or more devices at work...

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The Benefits of SD-WAN [Infographic]

Imagine a network that evolved in line with the needs of your business; saved more of your employees time and applied the same  zero-risk approach to security as you do– all while reducing your business’ carbon foot...

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What is Dedicated Internet Access and Why Does Your Business Need It?

The internet has never been more important in our lives than it is today. The rise of cloud-based applications, smart devices and machines, and internet-based communication tools have placed a greater importance on the r...

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Introducing Daisy SD-WAN

Whether your business operates from two sites or two hundred sites, selecting the right technology to connect them all is traditionally a real challenge. But that's no longer the case. As a replacement for trad...

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Four Real Business Benefits of SD-WAN

It is a truth universally acknowledged that humans want two things: to be in control and to have things fast – think fast food, fast cars and fast internet speeds. Waiting for anything can feel like a death sentence an...

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Behind the Times: Why Slow Connectivity Can Cost You More Than Money

Poor internet connectivity costs the average UK office worker 40 minutes each day, which leads to 21 wasted days each year at a cost of up to £2,100 – more than the average amount of annual leave. This is all caused b...

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What’s the Gig Deal? The Gigabit Broadband Voucher Scheme Explained [Infographic]

With demand for greater, quicker connectivity set to accelerate over the next few years, more and more businesses are now looking for the next key step in reliable, future-proof networks. A gigabit-capable connection ...

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What is the Difference Between LAN and WAN?

People working in the IT industry love to use jargon and acronyms, so it’s not surprising that when it comes to networking, things can seem a bit confusing. Terms such as LAN, WAN and WLAN are now in common usage, but ...

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What is SD-WAN? [Infographic]

The days of traditional hub-and-spoke WAN architectures are long gone. In order to free their connectivity and strengthen their security defences, businesses of all shapes and sizes need to be able to centrally monitor W...

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Types of Broadband Internet Connections

You probably already have broadband at home. You understand how it works, and all broadband is the same, right? Not quite. There are a number of different types of broadband internet connections and what is right for ...

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Right Place, Right Time: The Efficient Retail Model

It’s been a tough old year for retail. The number of high street favourites succumbing to the threat of administration rose in 2017 for the first time in five years as companies battled against rising wage costs, a wea...

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What is Ultrafast Broadband? All

Internet connectivity is an essential tool for businesses. We rely on it for communications such as email, instant messaging and voice over IP (VoIP) telephony services, amongst others. Any loss in connectivity is expens...

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Five Signs Your Business is Ready for an Ethernet Upgrade [Infographic]

As a business, it can be difficult to pinpoint the reasons behind gradual decreases in efficiency and why your workforce are becoming increasingly disgruntled. But often, the answer is staring at you square in the face -...

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What is Contention?

The dictionary definition of contention is “a heated disagreement”.  And while the internet may well cause heated disagreements in terms of whose turn it is on the iPad or which movie you’re going to stream, in te...

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The Importance of Backup for Mobile

Whether it’s our personal lives or time spent at work, the majority of us are reliant on smartphones, tablets and other mobile devices. And while this provides incredible convenience and has transformed the way we go a...

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What is Bandwidth?

In the early days of the internet, there wasn’t a great deal of choice about how you connected, it was dial-up or nothing. But the introduction of broadband opened up a whole new array of reliable connection options an...

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What is Ethernet?

Ethernet is a system which allows individual computers to communicate with each other and is the most commonly used local area networking (LAN) technology, so if you use a computer on an office network it's almost certai...

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What is the Gigabit Broadband Voucher Scheme?

Following on from the successful Superfast Britain scheme, the UK government has launched a new initiative allowing eligible businesses to apply for government grants, issued in the form of vouchers, of up to £2,500...

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What is Software-Defined Wide Area Networking (SD-WAN)?

Not only do they require high-quality internet connectivity, but they also need to explore wide area network options to enable seamless and secure communication between sites. For small businesses with a single of...

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Broadband Drag Race: The Need for Speed

It’s easy to go for the fastest and latest that’s out there when looking for business tools. And while it’s true that no business today can exist without a fast and reliable internet connection, the quickest may no...

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Jargon Busting: 2018 Buzzwords in Plain English

Should you be afraid of big or dark data? How do you connect to the Internet of Things (IoT)? How painful is it to undergo a digital transformation? And how close is artificial intelligence (AI) to overthrowing the human...

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The 5G Business Opportunity

The smartphone changed the way we work forever. Often referred to as a millennial’s Swiss army knife, mobile devices and their accompanying apps have enabled businesses to be more productive than ever before. The ar...

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Your Roadmap to Becoming a Truly Digital Business

The Internet of Things (IoT) is growing at the speed of light, and with that comes a huge demand for all of the latest in technology to help businesses stand out from their competitors.  Take a look at the infograph...

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How SD-WAN Can Reduce Your Networking Costs

New networking technologies that can potentially improve the performance of a small business are constantly being developed. However, most businesses already have existing infrastructure in place. That means emerging tec...

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GDPR Compliance: An Explanation for SMBs

With businesses across the country scrambling to get their heads around GDPR regulations coming in on May 25th, we take a look at a simple guide to achieve compliance. So, you’ve heard of GDPR but think it only ...

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What the Gigabit Broadband Voucher Scheme Means for SMBs

How SMBs across the UK can gain access to gigabit-capable connections. Technology is constantly improving, and few technologies have brought more benefit to businesses than fast, reliable internet connections. Yet many ...

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Striking the Balance: 8 Things Your Employees Want From You

47% of British workers will look to move jobs in 2018 according to a recent study. This provides businesses with the perfect opportunity to review their investment - both technological and human.   While salaries an...

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Q&A: To Switch or Not to Switch to Mobile Working?

Agile working, mobile working and remote working – whatever you want to call it – the practice of allowing staff to work outside of the office is extremely popular among the majority of UK businesses. But what doe...

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Techin’ it Easy: Technology Hacks for Small Businesses

Competing with industry giants and doing more with less in order to become more efficient are at the very top of every small business’ list of resolutions. But the disconnect between small budgets and big ideas all too...

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Why it’s Time to Put People at the Heart of Digital Transformation

Digital transformation. It’s the latest industry buzzword. Everyone is talking about it - and with good reason. It’s something that is affecting every single UK business. Hoteliers are using artificial intelligenc...

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Technology in Retail: A Digital Odyssey

Few business sectors have experienced such rapid, large-scale disruption as retail. In less than a decade, digital technology has fundamentally changed the way we shop. There's been a proliferation in the way we brows...

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How Does Encryption Keep Data Secure?

Data security is not just important for business reasons but also to comply with new legislations such as the General Data Protection Regulation. There is a vast array of data security measures available, but when it ...

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MiFID II Summary

If your business operates within the financial services sector, then it is almost certainly going to be affected by a new piece of legislation coming from the EU. MiFID II (Markets in Financial Instruments Directive) is ...

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GDPR: Your 168-Day Update

As the clock counts down to 25th December, so too does the clock to 25th May next year when the General Data Protection Regulation (GDPR) come into effect. Putting privacy front and centre, the regulation forces business...

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Business WiFi Explained

Where a decade or so ago business computing would have largely revolved around the desktop, in recent years there's been a major shift towards the use of mobile devices. There's greater emphasis on smartphones and tablet...

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What is MiFID II and How Will it Affect Your Business?

The Markets in Financial Instruments Directive II (MiFID II) is a new EU regulation coming in January 2018. If your business operates in the financial and investment sector, it's almost certainly going to affect the way...

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Digital Transformation Survey: Small to Medium Businesses

As part of its 2017 digital transformation survey, Daisy polled UK businesses (comprising 1-1,000 employees) to establish how they are getting on with digital transformation and provide an overall assessment of progress...

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2017 UK Digital Transformation Report

For the second consecutive year, Daisy Group has polled UK businesses (1-1,000 employees) to find out how they're getting on with digital transformation. Digital transformation is defined as the use of digital technol...

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DDoS Protection: What is it and Why Does Your Business Need it?

Cyberattacks make the headlines periodically, usually when they hit high-profile organisations as with the recent WannaCry ransomware attack that badly affected the NHS. But just because they aren't always in the news do...

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Demystifying MiFID II

As the reformed Markets in Financial Instruments Directive (MiFID) inception date of January 3, 2018 draws nearer, all financial sector businesses need to prepare themselves by getting to grips with the MiFID II require...

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The Importance of Cloud Backup and Recovery for Your Business

Losing data is a nightmare for any business. Whether caused by equipment failure, a cyberattack, natural disaster or just accidental deletion, it can lead to disruption and lost business opportunities. The answer, of cou...

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The Best Solutions for Business Data Backup

None of us likes to think about losing data. But whether it's down to equipment failure, accidental deletion or virus infection, it's a very real possibility. The best way to do that is to have an up-to-date, secure and...

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Disaster Recovery as a Service Explained

Disaster recovery is something that businesses of any size need to take seriously. Disasters are indifferent to who you are or what size your business is – they can strike any company at any time and can be anything fr...

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Securing Your Wide Area Network – VPN vs MPLS

In no small part due to legislation such as GDPR, there is an increasing emphasis on keeping data secure at every stage. Whether it's storage, processing or transmission, keeping information safe is imperative. But th...

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What is Data Roaming and How do I Avoid Unexpected Charges?

If you use a mobile phone, you've almost certainly encountered the concept of roaming. It's what makes calls and texts more expensive when you venture overseas and away from your carrier's normal coverage area. What y...

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Business Phone Lines: How to Choose Your Perfect Solution

When Alexander Graham Bell was awarded the first patent for the telephone in 1876, he can't have imagined the effect that his invention would have on life generally and on business in particular. Despite the introduct...

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Understanding the Importance of Customer Service

Now, more than ever before, customer experience plays an important part in retaining repeat custom. As a small business, it’s vital that you sustain a competitive edge over larger competitors, and the key differentiato...

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Tips and Tricks: 5 Ways to Improve Your Social Media Customer Service

In today’s always-on world, there is no such thing as ‘business hours’. Social media has made it easy for your customers to contact you at whatever time they choose. Whether it’s Facebook, Twitter or Linke...

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Relocation, Relocation, Relocation – Your IT Checklist

Relocating offices is a big decision, and relocating your IT services is an even bigger undertaking. Knowing what steps to take and when can mean the difference between success or failure.  Not only do you need a sou...

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What the EU GDPR Means in 2 Minutes

As the General Data Protection Regulation’s (GDPR) inception date of May 25, 2018 draws closer, knowing how the changes to existing data regulations will affect UK businesses has never been as important. But des...

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What Small Businesses Need to Know About GDPR

The fact that the European General Data Protection Regulation (GDPR) was mentioned in the Queen’s Speech and that it is one of the very few things that won’t change come Brexit, means it isn’t going anywhere, and a...

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What is Ethernet over FTTC and how can it Benefit Your Business?

You're probably already familiar with Ethernet. It's the most widely used local area networking technology, first introduced in the 1980s and developed over the years to support faster speeds and longer distance links. E...

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Which Business Broadband Solution Would be Best For You?

The internet has changed many aspects of our everyday lives, not least in the way we do business. Today, it's a rare company that doesn't rely on the online world for at least part of its day-to-day activity, whether it'...

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What is a Virtual Private Network (VPN)?

As we become more and more reliant on the internet, securing the information we send, both for work and for private purposes becomes increasingly important. Virtual private networks (VPNs) are rising in popularity, but w...

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What Is Cloud Computing and How Could It Benefit Your Business?

If you've been around the IT world for any time at all over the past decade or so, you can't have failed to come across the concept of cloud computing. It's been at the centre of IT strategy for several years now and is ...

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The Basic Principles and Key Challenges of GDPR

In my last blog we had a look at why GDPR has come about and why the heavily outdated Data Protection Act was no longer a valid means of regulating the privacy of everyday people. In this article, we will have a look at ...

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The Differences Between Leased Lines and Broadband

Most businesses use computers and the internet to some degree and many rely upon technology for a major part of their everyday operations. In addition, larger companies are becoming more geographically spread and almost ...

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Beyond the Silver Bullets and Scaremongering: Insights into the Heart of What’s Important in GDPR

Unless you have been hiding from the CIA in an undisclosed secret location, ‘finding yourself’ in a distant part of Tibet, or trying to figure out how on earth fidget spinners are making someone a LOT of money, you h...

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What Is a Leased Line and What Are the Business Benefits?

Does your business rely on the cloud? Do you have operations across more than one site? Are you frequently frustrated by your current internet connection? Would your business suffer badly if you were to lose your connect...

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Your Roadmap to Becoming a Digital Estate Agent

Whether you operate a single branch or a chain, there are countless ways in which your estate agency could benefit from today’s cutting-edge digital technology. For example, a hosted telephone solution could enhanc...

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Ethernet First Mile: Does the Business Landscape Have a Cloudy Future?

A dozen or so years ago, if you asked most people about the cloud they’d have told you it was a white, fluffy thing that was an all-too-common feature of the British weather. Now, they’re just as likely to tell you i...

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Daisy Workshops Educate UK SMBs on Their Digital Journey

Daisy, along with partner Mitel, hosted two thought-provoking half-day events with the aim of educating UK businesses on digital transformation. The events welcomed small to medium-sized businesses across the UK from a ...

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Ethernet First Mile: The Changing Shape of Business Networking

Times are changing. People are no longer confined to work from the office. Not so many years ago business networks were pretty simple. They were confined to a single office or, if you had multiple sites, they were linked...

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What is a Conference Call and How Do You Conduct One?

We have previously looked at the question, 'What is a conference call?' and established some of the reasons why this mode of conversation is overtaking face-to-face meetings. By saving money on airfares, rail fares and o...

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What is a Conference Call? The Rise of Conference Call Technology

The progression of conference call technology has drastically improved the quality of multi-person calls, making the process easier than ever before. We've already looked at the subject of conference calls in our earli...

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Ethernet First Mile Explained – How Can it Help Your Business?

If a week is a long time in politics, then a couple of decades is a lifetime in information technology. As recently as the 1990s, businesses were still exchanging data on tape or via slow dial-up telephone connections. T...

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Business Phone Providers UK: What You Need to Know

Communication is vital for businesses. Whether you do it by means of email, text or speaking on the phone, you need to stay in touch with your customers and suppliers. That means regardless as to whether you’re in the ...

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New EU Mobile Roaming Changes Explained

Mobile Product Manager Ricky Shock explains how the new ‘Roam Like At Home’ EU legislation is set to affect all mobile users. What is Roam Like At Home? "Roam like at Home" is a new mobile network initiative ...

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Ransomware: A 5-Step Plan to Protecting Your Business

Hundreds of organisations across more than 100 countries have recently suffered as part of a ransomware epidemic that has spread across their infrastructures like wildfire. On the back of the leaked NSA Eternal Blue wo...

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The Business Benefits of Ethernet First Mile

The internet is essential for most modern businesses. Workforces are spreading around more and we are relying on systems and services delivered from the cloud. The problem is that not all internet connections are created...

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What is a Conference Call?

Everything you ever wanted to know about making a conference call In this article, we answer the common question "what is a conference call?". There's no denying that emails and instant messaging services have opened ...

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Further and higher education solutions for a connected campus

In order to differentiate your college or university in an increasingly competitive market, you must treat your technology and communications as integral elements of your institution, helping to reshape and re-imagine ev...

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Top 5 reasons to consider Disaster Recovery as a Service

Reducing Complexity As businesses have grown through either acquisition or organically, the requirement to deliver discreet or industry specific applications that enable market leadership in their chosen fie...

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Guide to Broadband Speed

Download speed – this is the rate that information is received over your broadband line. For example, the time it takes to download software from the internet onto your computer is determined by the download speed avai...

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New employee IT checklist

Getting the employee onboarding process right is important in ensuring that they are fully prepared to hit the ground running. But according to an American study, 40% of employees are likely to quit within the first ...

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How To Make Your New Employee’s First Day a Huge Success

A recent study by Executives Online shows that January, for example, is one of the worst months for hiring new staff, while October is among the best. However, as a manager myself I know all too well that hiring a...

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How Does Business Continuity Benefit SMBs?

Having a business continuity plan in place will help you above and beyond being able to continue to operate the business if you have a disaster and reducing the cost of the disruption.  1. Protect your stakeholders P...

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What To Do If You Receive a DDoS Ransom Note

Unfortunately, these types of extortion attempts are increasing in both intensity and volume. In recent years, a hacking group called ‘Lizard Squad’ has been responsible for sending demands to a number of high-pr...

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The Big Debate: How Important Are Digital Skills to Small Businesses?

So says a report from the House of Commons Science and Technology Committee, which predicts the UK will lack 745,000 digitally skilled workers by 2017. It states that “only urgent action from industry, schools and univ...

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5 Tips to Prevent Phone Hacking and Data Loss in 2016

If you haven’t already heard of Edward Snowden, then now might be a good time. Despite being one of the world’s most wanted whistleblowers, he’s currently helping to design a smartphone case that tells its owners w...

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Why Cybercriminals Target Small and Medium Businesses

Business disruption, loss of revenue, repair costs, legal fees and fines are among some of the expenses that breached companies are left with. The consequences to the economy are staggering. Businesses making themsel...

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5 ways to improve business agility

At Daisy, we understand that the extent and rate of change that your organisation experiences can be influenced by many factors. The state of the economy, company growth, changes in technology and the dynamics of a...

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5 ways to attract and retain the best people

The traditional workplace with its structure, private offices and fixed location was once used as a tool to attract and retain the best people. But today’s generation of workers has a very different viewpoint, and the ...

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Quick and Easy Ways to Boost your Business WiFi Speed

But how can you ensure that you’re getting the most out of your wireless internet solution without calling in the experts? Here are some quick and easy ways to boost WiFi speeds in your organisation. Zero-cos...

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How To Reduce Staff Absences During Sporting Events

Employee absences due to sickness, which already cost UK companies almost £29bn a year, are set to spike as staff skip work to watch major sporting events such as Euro 2016, Wimbledon and the Olympics. But firms are...

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Top Tips to Achieving a Healthy Work-Life Balance

  Starting your own business can be an extremely long and exhausting process. As an entrepreneur you are faced with a seemingly never-ending list of jobs to complete, so in an attempt to get everything done, you ...

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How WiFi is Set to Change Healthcare as We Know It

The primary reason behind this is the government’s commitment to creating a ‘digital and paperless’ NHS by 2020, where every building will be equipped with free public WiFi. With a £1bn tech fund already ag...

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Managed Services – #CloudTalks with Daisy’s Mark Scaife

In this episode of #CloudTalks, Compare the Cloud speaks with Mark Scaife from Daisy about their cloud offerings including hosting services, business continuity, security services and more.. ...

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How To Deliver Exceptional Customer Service

There are many ways to create an unforgettable experience, both online and offline, ensuring that customers rave about your company to everyone they know. Below are just a few examples of how you can do it without...

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The Growing Threat of DDoS Attacks to UK Businesses [Infographic]

As cyber-attacks on UK organisations continue to increase in frequency, knowing how to stop them before they impact your business has never been so important. A particularly popular and dangerous type of threat is...

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5 Customer Service Rules That Have Stood the Test of Time

If the product or service you offer is a special and rare purchase for most, it’s only right that your customer receives exceptional attention. Over the course of nearly five decades in the trade, I've stuck to five...

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Why Daisy WiFi?

Watch the video below to learn about our capabilities and how we can help your organisation. ...

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The beginner’s guide to business WiFi

More than 60% of people admit that they can't go without WiFi for more than one day. This stat alone means businesses can no longer look at wireless internet access as a luxury service, it must be viewed as a necess...

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A Potted History of Data Storage [Infographic]

Man has been collecting and storing data since the earliest times… See how far we've come with our lighthearted look at the history of mankind's quest to store information. Click the link below to your copy: ...

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The analytics trend in customer service

The subject of analytics these days includes a vast number of factors relating to customer satisfaction, the effectiveness of the contact centre employee (agent) and the internal contact centre processes. As a ...

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You may have heard of it but…what is IPv6 anyway?

It’s the next evolution of the way ‘things’ can connect to each other and will eventually replace IPv4. It is as revolutionary as the postcode was to the postal address... so what is IPv6? Click the link bel...

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How are mid-market businesses harnessing the cloud?

Why has there been a shift in businesses consuming applications and services from the cloud? Is mobility driving cloud consumption? And how will this affect the future of business systems? ...

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Outsourcing IT in UK businesses

The objectives of cost reduction and the insatiable desire to accelerate innovation mean the adoption of an IT managed service is becoming an increasingly attractive proposition for many organisations. Cli...

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Is the cloud driven by big data?

With a move from siloed data volumes what meaningful insight can businesses draw from data held in the cloud? Watch our video here....

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Do you know your ASA from your LDA?

The world of modern technology is awash with abbreviations such as initialisms, acronyms and truncations – and the contact centre is no exception to this. The purpose of using these contractions is to make life ...

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10 Ways to Protect Your Business from Flooding

The impact of flooding can be particularly devastating for businesses across all industries due to loss of revenue, damaged stock and ruined equipment. The cost of repairs can often run into six-figure sums, if not ...

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10 Disaster Planning Tips to Help Protect Your Small Business

When running a small business, it's natural to want to keep costs to a minimum and avoid any additional time-consuming activities. However, whilst this approach may help save money over a prolonged time period, when it c...

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10 Tips to Reduce the Risk of a Cyber-Attack on Your Business

The amount of cyber-attacks on UK organisations is unfortunately on the rise, with a 2015 Government report stating that 69% of large organisations and 38% of small businesses were attacked by an unauthorised outside in ...

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Tell Us About Your Tech – Jo Dalton

What is your business's best tech investment? One piece of technology that we have embraced wholeheartedly at JD&Co is Slack. It's an awesome communication tool that allows us to work in conjunction with our c...

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What is Ethernet? – #TechinThree

When considering internet connectivity for your business, it's natural to assume that broadband is your only option. However, as more organisations begin to invest in and use cloud-based services, Ethernet (leased l...

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What is Ethernet?

We all know what broadband is, but increasingly people are talking about Ethernet (leased lines) and its business benefits. So, what is it and what do businesses need to know about it? Click the infographic below ...

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Tell Us About Your Tech – Marc Defosse

What is your business's best tech investment? The wisest tech investment that we've made as a company is probably in our Microsoft Surface tablets. They're genuinely brilliant for enterprise usage, and help keep u...

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Service Level Agreements (SLAs) – Inside the T&Cs

Your broadband provider is required to advise you what minimum standards of service you can expect from them on an ongoing basis, and depending on your provider and the type of solution you have, these can vary wildl...

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Top 10 Inexpensive Marketing Ideas for SMBs

Marketing can often play a pivotal role in determining the success of any business. But during prolonged periods of financial struggle, it's often one of the first departments within a business that suffers any cutback...

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3 Essential Tips on Avoiding Nasty Surprises in your Business Mobile Bills

  Although your business has carefully considered what type of business mobile and tariff it needs, there can still be nasty surprises in your mobile bill resulting in you having to pay more than you originally b...

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Five Benefits to Having a Single Telecoms Provider

The telecommunications and IT services market is an extremely competitive place. So, theoretically using several different providers, rather than a single firm, should allow you to get the best deals on the market. Howev...

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Tell Us About Your Tech – Kim Antoniou

What is your business's best tech investment? It may not be the tech favourite, but first and foremost our best investment is in our people and having a brilliant programming team continues to be invaluable to our...

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How to get the perfect business mobile contract

It's often said that a minute is a long time in business, as so much can change in even a short period of time. Yet, when it comes to a 12, 18 or 24-month mobile phone contract, many businesses automatically renew it...

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What is internet downtime? – #TechinThree

From utilising the internet for basic tasks such as emailing and web browsing, to more sophisticated uses like VoIP and cloud storage - reliable connectivity has never been more important to a modern business. ...

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Black Friday: Why Businesses Need to Buy in to the Cloud

Black Friday was originally a big, bold, annual sales bonanza that was only available to those living across the pond. Today, it's the biggest global shopping day of the year with estimates suggesting British shoppers sp...

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4 Steps to Getting a Brilliant Business Mobile Deal

But with mobile contracts potentially lasting up to 24 months, it is crucial that, as a business, you shop around for a deal that caters specifically to what you need. In doing so you will be able to save a significa...

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Is Your Business Broadband Fast Enough?

When it comes to the internet we are all craving speed. Whether it's for personal or business use, a fast internet connection is at the top of nearly everybody's wish list. Living in a digital age has created an expect...

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Tackling Downtime: What Every MD Needs to Know

But are MDs in the UK picking up this newly-required technological skillset fast enough? According to recent research, unfortunately not. Despite only one in five (19%) leaders saying that their business experienc...

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The Foundation of World-Class Teamwork

What are the secrets of world-class teamwork? What are the fundamental foundations, upon which the best teams are built? How do they develop 'togetherness'? As a sport psychology consultant and performance c...

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Tell Us About Your Tech – Rupert Collier

What is your business's best tech investment? If we're talking recent investments, the drone that we sent out to film our headquarters in Nuremberg. However, prior to that the best one would probably be the person...

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Tell Us About Your Tech – Michael Jannery

What is your business's best tech investment? Everyone knows that network management has been around since the dawn of time, and although it's not the flashiest component of the network, it is a critical one. I...

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Tell Us About Your Tech – Rodrigo Gonzalez

What is your business's best tech investment? Our best tech investment ever was switching Clarive's own relational database dependency to MongoDB. Mongo has helped us take Clarive to the next level in three different ...

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Tell Us About Your Tech – Phil Foster

What is your business's best tech investment? Over the many years that Love Energy Savings has been in business, we have made a number of different tech and IT investments. Each one has been both exciting and chal...

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A Beginner’s Guide to Downtime

We talk a lot about the internet 'running slow' or 'going down' but few of us actually know what is happening in those situations. In order to help you get to grips with the issue of downtime, we've created this ...

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The Great British Downtime Debacle

The ability to access the internet has become a utility as important to most businesses as having electricity and water. Yet when connectivity problems occur and download/upload speeds are erratic, many businesses choose...

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How to make customers love your business using WiFi

Once viewed as a luxury, WiFi has now become an expectation among consumers. This has created a number of opportunities for businesses to improve the customer experience and increase revenue. This free whitepaper ...

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Tackling the September Blues Amongst Your Staff

Well, according to recent research it's these factors that result in over half (53%) of the UK's workers' thoughts turning to job hunting in September[1].  More than half also said they believed it was their employe...

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Tell Us About Your Tech – Jason Downes

What is your business's best tech investment? The most crucial and by far the best investment we have made was our bridge technology, which allows us to connect all our customers' conference calls. Building and ho...

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Start-up Business? Have You Considered the Pop-up Experience?

This impending change to the retail landscape, is most likely to be prompted by a combination of the lower risk and more financially viable strategies assigned to pop-ups, in addition to the greater flexibility and m...

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How to review your business’ mobile contract – #TechinThree

Growing businesses are constantly changing. That's why reviewing your business's mobile contract at the end of a 12, 18 or 24 month period is extremely important. But where do you start? Is it simply a case of lo...

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Tell Us About Your Tech – James Rosewell

  What is your business's best tech investment? Moving our development and testing servers to a dedicated co-location data centre has been one of the best investments we made. Having someone else look aft...

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Tell Us About Your Tech – Chris Walker

What is your business's best tech investment? Over many years of working within the IT industry, I've had the opportunity to be a part of numerous investments in technology, some small and others very large. As y...

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Three Steps to Making your Law Firm More Efficient and Reputable

Thanks to developments in technology, improving processes, future-proofing and portraying professionalism can be achieved by all law firms in three simple steps. 1) Ensure all billable time is recorded Just as staf...

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4 Reasons Why You Should Be Using Business Broadband

Ensuring constant online availability is no longer an option, it's a necessity. However, the key to realising the numerous benefits is to invest in business-grade solutions, in this case broadband. You might quest...

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Tell Us About Your Tech – Maurice Tunney

What is your business's best tech investment? Earlier this year, Keystone invested in a new Document Management System (DMS) by the name of NetDocuments. It is a great product and really complements the way our la...

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Tell Us About Your Tech – Ciaron Dunne

What is your business's best tech investment? In terms of infrastructure, we try hard to focus on technology being for productivity (i.e. to get the best out of each other), rather than for vanity. By a million mi...

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Seven Ways VoIP Can Solve a Manufacturing Business’ Communications Problems

VoIP (Voice over Internet Protocol), is becoming increasingly popular with businesses of all sizes and sectors. However, it appears that in the manufacturing industry, its applications and benefits are only just star...

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[Webinar on Demand] SME Masterclass: 5 Steps to Making Remote Working a Reality in Your Business

In today's highly competitive industries, maximising employee productivity is pivotal to success. Staff now require greater choice over where and when they work. Embracing a remote working policy gives employees t...

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What Type of Data Connection Do I Need to use VoIP?

As a growing number of businesses look at Voice over Internet Protocol (VoIP) as a cost-effective alternative to a traditional telephone system, one question which often gets asked is: what type of data connection do I n...

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How Artificial Intelligence Will Improve Teaching and Learning

  With the advent of smart technology infiltrating almost all areas of society and being widely embraced by commercial sectors, guest blogger, Leon Brown, believes the time has now come to consider how this techn...

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Five Ways to Make Your Customers Love Your Business

For all businesses, building and developing strong customer relationships is integral to success. And as clichéd as it sounds, it takes a lot of time and effort to build a good reputation for your company, and only ...

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A Beginner’s Guide to VoIP

VoIP (Voice over Internet Protocol) is a type of phone system which offers businesses a number of cost-saving benefits and features and is rapidly growing in popularity. However, like many technologies, there is a...

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The Government: The Unlikely Tech Hero

As collaboration between employees and flexible working become increasingly prevalent themes among organisations of all shapes and sizes, the DVLA and HMRC have inadvertently found themselves in the unlikely position o...

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What Carebots Mean to the Future of Healthcare

The thought of robots being developed to carry out the jobs of care providers is a daunting one, not only for those in the profession who value their careers, but also for the family and friends of the patients in qu...

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How To Implement a Secure BYOD Policy in Schools

The way in which children learn and teachers deliver their curriculum is evolving considerably as a result of technology. Many of the teaching tools once considered to be classroom staples are now considered old-hat,...

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Introduction to business connectivity – #TechinThree

The internet is a key component of any modern business. But the quality of service and performance each one receives is all dependent on the type of data connection it pays for. Many company owners are unsure what...

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10 Reasons to Consider VoIP for Your Business

Forward-thinking businesses are beginning to switch to cloud-based telephony in an attempt to cut on-going call costs, remove sizeable on-premises hardware and benefit from value-adding telephone features. But w...

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The 2020 Workplace: 5 Predictions for the future – (Whitepaper)

From remote working to bring-your-own-device (BYOD), business is constantly adapting to new trends. But what are the trends and technologies that will shape the future workplace? This whitepaper will discuss five ...

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SME Masterclass: What is VoIP and why does your business need it?

Once a nice-to-have, VoIP is now the must-have communication tool for any forward-thinking organisation. In this webinar, Daisy's Director of Unified Communications and Collaboration, Tim Meredith, explained every...

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How SIP Trunking Works – #TechinThree

Many business owners are beginning to take advantage of the benefits that VoIP offers, but understandably some are reluctant to overhaul their existing legacy telephony equipment. But there is a solution - SIP tr...

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Why the Workplace of the Future Will Be Wherever You Want It

Where to work? The growth of mobile working will undoubtedly lead to more and more people working from home, as is already the case. However, our innate need for socialisation means that the need for interaction with ...

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Why the Fixed Office is Heading for Extinction

With improved mobile devices, the introduction of 4G, better wireless connectivity and advances in productivity software, there has been an increased ability to work remotely and a huge shift towards digital communic...

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Can Paper Survive in the Future?

There's no doubt that our workspaces and offices will increasingly rely on cloud technology. Anything written freehand - in meetings or brainstorms, for example - will be scanned using a phone camera and immediately ...

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How Business VoIP Calls Work – #TechinThree

Everyone within business seems to be talking about cloud-based telephony or hosted VoIP at the moment, yet most business owners don't actually know what it is. And this is surprising given that it can potentially ...

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How to Make the Most of Your Customer-Facing WiFi

Research from Deloitte has found that 81% of people in the UK now own a smartphone. This means that whether you're a hospitality, retail or service business, it's more than likely that, when they come into contact with ...

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Technology in the classroom: which children are receiving a 1980s education?

Daisy Group has been working with public sector organisations for a number of years and has recently undertaken a piece of research on ICT within education,  to achieve a greater understanding  of the areas in whic...

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What is Hosted VoIP?

Whilst large numbers of business owners have heard about VoIP technology, many are still unsure as to how it works and what the actual benefits are. This cloud-based phone system can potentially save your business...

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Three Steps to Business Growth

"How has your business grown so much in such a short space of time? Is it luck?" "Wow - you're so lucky that all this has happened to you and your business?" "This time last year your business was nothing like ...

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Health & Safety: Why Your Business Must Look to the Future

With mounting pressure on your daily routine, it's easy to forget about basic health and safety procedures. If you provide care, for example, your main focus is on protecting vulnerable patients, and if you run a sma...

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Top 5 Energy Saving Tips to Future-proof Your Business

2020 targets proposed by the EU have already put pressure on governments and businesses alike to increase their use of renewable energy sources and to implement better energy efficiency measures. With more ambitio...

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3 Ways Your Business Will Radically Change by 2030

It doesn't seen that long ago that we were celebrating the millennium. Time flies, but in the world of technology, change happens at a far greater speed than we could possibly imagine. 15 years ago we didn't have ...

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5 Digital Marketing Predictions for the Future

Over the past decade, digital marketing has undergone a substantial transformation and has firmly established itself as an important way to create brand experience. Social networks (e.g. Facebook and LinkedIn) wer...

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Why Flexible Working Will Become the Norm

Technology is increasingly a fundamental component of our day-to-day lives.  The last couple of decades in particular have seen dramatic changes in the business world, with the majority of people in the UK now owni...

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A 5-Year Forecast of the Financial Technology Industry

The rate of change we are currently experiencing is faster than ever before. Development in technology is growing and changing so quickly now that we are seeing predictions from the past becoming a reality. If we loo...

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3 Reasons Why Doing Business Abroad will be Easier in 2020

A recent report from the Confederation of Business and Industry (CBI) found that only one in five small and medium-sized enterprises in the UK are exporting. Interestingly, those that did export were 11% more likely ...

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SME Masterclass: Everything you need to know about connectivity

In an age where business has become dependent on the internet, superfast connectivity is no longer just an option - it's a necessity. In this webinar, Daisy's Product Manager for Data Networks, Jan Wielenga, expl...

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5 Ways to Maximise Seasonal Sales

Whether you're producing a marketing campaign for Valentine's Day, Christmas or any other seasonal sales period, chances are you'll have already proposed, planned and initiated everything months in advance. Howeve...

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How your business can reap the benefits of 4G

The cultural phenomenon of having immediate access to information at the touch of a button is forcing organisations to adapt or risk being left behind the competition. Forward-thinking companies are equipping thei...

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The beginner’s guide to business connectivity

Connectivity is arguably the most talked about word in business at the minute, and with good reason. Internet access and staying connected are critical features of every successful organisation, no matter how big or ...

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How to avoid becoming hacked off with cybercrime

Last year's high-profile hacks of Sony and Apple have placed the issue of cybersecurity firmly in the public eye. But the threat of hacking doesn't just affect the consumer - business owners should be equally as c...

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Why Cloud Computing Adoption Could Be the Saviour for the NHS

Considering the current issues facing the resource-deprived NHS, it's clear to me that the UK health sector has a major opportunity for transformation through cloud-based technology. However, I was shocked to be told...

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Five Reasons Why Your Business Needs 4G

The arrival of 4G connectivity has created superfast communication possibilities, such as the ability to instantly share files, browse the web and make high-quality video calls. And in a world where customers expect ...

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The Advantages and Disadvantages of Franchising

When we hear people talking about starting a business, we usually assume that they are starting from scratch - creating websites, logos and marketing literature to suit a new brand identity and then working to develo...

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GP Appointment Anger

As Health Secretary Jeremy Hunt publicly admits to misusing A&E services, it is revealed that one in six people living in the UK have also headed to accident and emergency units to beat long waiting times at thei...

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How to Prepare Your Business for Adverse Weather

The recent cold chill has not only brought one of the mildest autumns on record to an abrupt end, but it has also signalled the start of what is anticipated to be one of the coldest winters in decades. Taking into accoun...

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Five Reasons Small Businesses Should Be Using Microsoft Office 365

Remember the days when people used to work from nine-to-five? Although it's hard to imagine, there was actually a time when flexible working didn't exist, and productivity would inevitably slow down as soon as the wo...

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Head in the Cloud: Four Ways IT Can Help the Education Sector

Cloud computing. It is arguably the most over-used term within the IT landscape at the moment, and with good reason. It is literally everywhere in its various forms, from consumers using it to store their latest iTunes...

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The Value of Business Collaboration

It's been an optimistic couple of weeks for UK businesses. We've seen the government report a decrease in unemployment figures and the CBI hail the return of growth on the high street. Although the clouds of recessio...

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Bye Buy – Is Leasing the Way Forward?

Whether as private individuals, or making investment decisions on the part of our businesses, we are always confronted with a choice. Do we wait until we have the cash available to acquire assets that will provide...

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G.FAST – Another Lease of Life for the Copper Infrastructure

However, the industry has proved time and time again that there are new ways to improve speed over copper. But what is it that drives this desire for ever higher speeds? The changing perception of fibre Fibre techn...

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How to Write a Brilliant Press Release

While storytelling is really nothing new, it's getting a re-appraisal through consumers - whether B2B or B2C - wanting companies to talk to them differently and being able to share good stories instantly via a multitud...

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How to Deal with Negative Online Feedback

In a society where Google is often the first port of call when researching an unknown business, negative online reviews can be extremely damaging to an organisation's reputation and commercial value. In fact, researc...

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Five Reasons Why Schools Need an Effective Telephone System

In today's demanding learning environments, effective communication between staff, pupils and parents is critical. The smooth running of a school is therefore dependent on a smart telephone system that fosters effici...

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How to Avoid the Security Risks of Mobile Working

As most major industries get to grips with the new flexible working legislation, and mobile working becomes increasingly prevalent, businesses must ensure they have policies in place to help overcome the accompanying s...

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The Importance of Wireless Connectivity in Education

Over the past decade, there has been a dramatic change in the way children are educated. Gone are the days when technology was seen a threat to the role of an educator; instead teachers today combine traditional method...

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SIP Trunking and Maintaining Business Continuity

Every organisation strives for continuity, but in the event of an unforeseeable disaster, it's important to ensure that your business is equipped with the technology to help minimise damage. For those that aren't alre...

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Time to put Pen to Paper on Embracing New Technology

As the countdown to the NHS' 2018 paper ban nears, the pressure is building for health organisations to make the switch to electronic medical records (EMR). The challenge set by Jeremy Hunt to achieve a paperles...

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The Great British Summer of Sport [Infographic]

The UK went sport mad this summer as fans reached for their smartphones in a bid to keep up to date with all the news. scores and results. This research shows who interacted, how they interacted and where they inter...

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How to Fight the Battle Against Telephone Fraud

Every year, thousands of UK businesses lose money to telephone fraud - from a couple of hundred quid to millions of pounds. It has unfortunately become common within every industry as fraudsters target businesses and org...

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Completing a Successful Acquisition

Acquisitions are important to the UK economy - they are an indicator of the confidence and appetite for expansion of business leaders. It was concerning, therefore, that statistics released by the Office for ...

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Top Tips for Young Entrepreneurs

It is tough to be an entrepreneur! You will need to grow a thick skin, have bags of energy, passion and determination to get to where you want to be. Networking I believe that the power of networking - gett...

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Handling BYOD in Education: Is Mobile Device Management the Answer?

The idea of a student using their personal smartphone, tablet or laptop in the classroom has long been a source of anxiety for teachers. It was a sign that a pupil had switched off and decided to switch their attenti...

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Why the Tablet in the Classroom is Much More than a Fad

The back to school shopping run once consisted of parents searching for new exercise books, pencil cases and uniforms that would last a child a matter of months until their next growth spurt. Today pupil's rucksacks lo...

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The Ten Golden Rules for Starting a Business

  1. Make sure your idea/concept works before expanding Do your research and make sure your offer isn't just another bland concept in an already saturated market - assess the gaps and see where there is an opp...

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How to Convince Your Boss to Let You Work Flexibly

Ever fancied working from home? At some point in our working lives most of us will have fancied a day working from home, ploughing through emails in our pyjamas with a coffee in one hand and the cat on our knee. Up...

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The Benefits to Finding Your Own ‘Dragon’

  Dragons' Den has really helped our business and it would have taken much longer to grow Magic Whiteboard without the help of Theo Paphitis, Deborah Meaden, their team of experts and Dragons' Den. Although ...

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Seven Tips to Finding a Marketing Agency that Fits your Business

When it comes to choosing a marketing agency, it can be difficult to make a decision, simply because there are so many of them. It seems like every time you sign in to Twitter there's a new "full-service agency" foll...

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Why the Person is More Important Than Their CV

  When hiring staff, the onus is put on the fullness of the candidate's CV. How educated is the person? Where have they previously worked? How long did they remain in their previous position? Yes, all these f...

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Is Self-Employment the Right Option for You?

The UK has recently been confirmed as the self-employment capital of Western Europe, according to research by the Institute of Public Policy Research (IPPR). The news comes as a result of an 8% increase in the n...

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Four Considerations for Trading Abroad

Naturally, business owners will explore ways in which to increase the brands reach and it not uncommon to look at new geographical territories to fulfil this ambition. Moving outside of your domestic market presents ...

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E-Commerce – Don’t Get Left Behind!

As the figures for online shopping continue to rise, so does the need for a website that sells your products and services. In an era in which the internet has become central to almost every business function, creatin...

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Top Five Essential Business Apps for Small Businesses

Almost every entrepreneur and business person today has a smartphone of some sort. The devices have revolutionised the way we live our lives, both in a personal and business capacity. However, the sheer amount of app...

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Effective Cross-Selling Tips

The declining state of the economy during the recession crippled large sections of the UK business community, and is continuing to dictate the futures of a large number of companies. Looking forward, companies are no...

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Five Business Secrets Every Entrepreneur Should Know

  Location, location, location We know that successful property investment is all about that old adage "location, location, location" but it is not just property to which this applies. When setting up a business, ...

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Would You Trust a Mobile App to Monitor your Mental Health?

Telehealth is becoming a household name in the media and health sector alike and continues to make a significant impact on the control of physical illnesses and long-term health conditions, and the way they are treat...

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The Four Stages of Growth for a Small Business

As a small business grows, its long-term success and stability depends on how well leadership is aligned, and how easily it can adapt to meet the changing needs of the business. In our recent research into SMEs we...