Get the best possible service and ensure your business is always on with Care Levels

What are Care Levels?

In business, downtime can be catastrophic. However, with our Care Level solutions you can jump the queue and be first in line for a speedy repair should anything go wrong. We pride ourselves on our customer service and our 4.5/5 Trustpilot score is testament to the hard work and dedication of our friendly, UK-based 24/7/365 team.

However, with businesses needing services fixed as soon as possible, we’ve introduced our Care Levels plan to ensure those customers who pay a premium get issues resolved quicker and can get back to normal service as soon as possible.

Starting from just £1.50,your Care Levels plan is cost-effective and ensures your business jumps the queue when something needs fixing. We’ve got a range of Care Levels to suit any business and any budget so speak to one of our team today and find out how you can prioritise your business and avoid downtime.

Benefits of Care Levels

  • Quicker resolutions for your business
  • Less downtime thanks to quicker fix times
  • Choose from a range of Care Levels to suit your business
  • Benefit from our team of expert engineers and our friendly UK-based 24/7/365 faults team
Care Level 1 Pricing
Care Level 1
End of next working day +1 working day, Monday to Friday
Single Analogue Line
Included in line rental
Multi-analogue (per line)
N/A
ISDN2 (standard or system per line)
N/A
ISDN30 (per channel)
N/A
Care Level 2 Pricing
Care Level 2
End of next working day, Monday to Saturday
Single Analogue Line
£1.50
Multi-analogue (per line)
Included in line rental
ISDN2 (standard or system per line)
Included in line rental
ISDN30 (per channel)
Included in line rental
Care Level 3 Pricing
Care Level 3
End of next half working day, Monday to Sunday
Single Analogue Line
£4.90
Multi-analogue (per line)
£4.90
ISDN2 (standard or system per line)
£4.90
ISDN30 (per channel)
£3.00
Care Level 4 Pricing
Care Level 4
6 Hour SLA at all times on all days
Single Analogue Line
£8.20
Multi-analogue (per line)
£8.20
ISDN2 (standard or system per line)
£8.20
ISDN30 (per channel)
£5.00
** Prices exclude VAT

Why Daisy?

Great value

We’ll get you the most competitive prices on lines and calls solutions thanks to our unique commercial agreements. Our independence as a provider means we can get the best voice services from the major suppliers, including Openreach, BT, TalkTalk and Gamma.

Expertise

We’re one of only a small number of UK providers that are actively part of industry planning meetings regarding the PSTN switch off, so you know you’re in safe hands. Whatever solution you want, our expert support will help you make the move.

Breadth of choice

If you’re looking for a cost-effective lines and calls product, we offer several options so you can choose the best one for your business. If you’re ready to move to IP telephony, we can support you to ensure minimum disruption with our scalable SIP trunking services.

Excellent customer service

Our Tier 1 carriers and networks ensure our customers have received quality voice services for more than 18 years and our 4.5/5 score on Trustpilot is evidence of our service. Our friendly, UK-based, 24/7 fault team are committed to our customers and will be on hand should you experience a problem.

Account control

Daisy MyAccount is our online account management platform and it makes it easy to manage your lines and calls account. Access the information you need, whenever you need it and gain access to billing information or run call analytics and create cost centres.

Fraud protection

Telecoms fraud remains a daily threat but, with our services, we can help you limit your commercial exposure to fraudulent activity on your lines and call service. From early detection to suspending lines and barring calls we’ll monitor your service 24/7/365 to help keep you safe and secure.

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