Why Choose a Hosted VoIP Solution?
Thanks to the wide availability of superfast broadband, we’re all making great use of the cloud for things like storing data and using online applications – most of us do it without even realising! So why should your business communications be any different?
With Daisy Hosted Voice – our market leading business VoIP solution, it doesn’t have to be. You can take advantage of a business grade phone system that’s really easy to configure, requires no expensive maintenance or running costs and you pay for what you use on a per user basis! And it will save you money and take the burden away from your IT team.
Your local admin (whoever has full access rights to the system in your organisation) can manage and configure your VoIP phone system quickly and easily through the easy-to-use control panel. Meaning you’ll never pay for additions, moves or changes to your phone system again!
What are the benefits of business VoIP?
- Save money and improve interoperability between your mobiles and fixed telephones with our highly competitive rates run over a business network
- Completely scalable solution that can grow with your business
- Secure – built-in business continuity and disaster recovery with call re-routing options available
- Reliable, robust platform – runs on Gamma’s highly resilient network
- Ideal for home and flexible working!
- It’s future proof – you’ll get all the new features in an instant as and when they are released
- Cost-effective – Unlimited internal calls between colleagues
2500 local & national minutes
2500 minutes to mobile
up to 250 users
Click Here to view the Daisy Hosted Voice Fair Usage Policy.
Daisy Hosted Voice Explainer Video
Meet Chartwell Mortgage Services to find out their thoughts on DHV
Frequently Asked Questions
It may sound strange having a phone system run over the internet, however, it’s not much different to how your smart phone works. The reliability of the system relies on your internet connection, so if that’s good, your phone system will work perfectly.
A VoIP system is also more reliable than a traditional system that runs over copper wires that are susceptible to damage and therefore faults.
With Daisy Hosted Voice, you will need an engineer to come and install your system for you. The engineering visit comes with no extra charge and ensures your system is installed correctly.
With Daisy Hosted Voice Plug & Play there is no need for an engineer as the system is a lot smaller, it simply runs through a WiFi dongle so you can easily set it up yourself. There are video guides and written instructions available to help with the set-up.
As Daisy Hosted Voice and Daisy Hosted Voice Plug & Play is hosted in the cloud, it may not seem the most secure. However,the cloud encrypts the apps you use to access it to protect your data from hackers, and by storing your data in the cloud and not a physical system, you are protecting it against theft or damage.
Depending on how many users you need, it can be a remote installation and you’ll do able to do it yourself. However, in some instances one of our engineers might need to come out and install DHV for you.
If you’ve got an issue, your local admin (whoever has rights to your system within your business) will be able to access your system and manage and fix it quickly via the easy-to-use control panel. If that doesn’t fix your issue, we’ll be able to help you if you call us or use our Live Chat function.
Our standard bundle gives each user 2,500 local and national minutes as well as 2,500 mobile minutes but if you need more or less minutes, give us a call or fill in our enquiry form and we’ll do our best to fit your needs.
With DHV you’ll be able to transfer or divert calls to your mobile phone so you’ll never miss an important call from your customers, suppliers or teams. It’s ideal for flexible working and makes mobility a possibility.
If you are in the middle of a call and you’re taking the call on a desk phone but you need to go out, you can either key in a code onto your desk phone to switch onto your mobile seamlessly or you can use the Collaborate application on your mobile. At no point does the call need to go on hold and the person you’re speaking to won’t even realise the call has been handed from one device to the other. Both will seamlessly move the call from your deskphone to your mobile or tablet device, allowing you to move away from the office while still talking to your client without interruption.
It works the other way too so, if you’re coming into the office but you’d rather move the call to your desk phone from your mobile, you can do that as well.
It’s also got CRM integration so it will integrate with the vast majority of solutions straight off the shelf. Office 365 is one of the more generic ones but there’s a lot of packages within that. If you have any programme you would like to integrate with DHV, fill in our enquiry form and we’ll let you know if it’s something we can do and what work is required.
No, you don’t. If you want to go fully softphone, which would mean using the Collaborate tool, all you’d need would be a headset to plug into your laptop. Or, if you wanted to run that from a mobile or tablet device, you can do provided that your device has got a microphone and a speaker. We do find a lot of customers like the mix and match where they still would like a handset when they’re hot-desking or in a fixed office environment but also utilise the Collaborate tool when they’re working either remotely or from home.
A softphone is a software application that’s installed on an internet-connected device and used to make phone calls. Usually, The softphone software is provided by your VoIP provider and is a user-friendly interface that functions much the same way a regular phone would.
How is a changeover managed during the current pandemic situation and how long does it take to get up and running?
Like most businesses, we’ve changed the way we work including how we do installations but how long the changeover to VoIP will be depends on your environment.
If we can maintain social distancing then we will send engineers but we have already deployed a lot of our DHV systems remotely. We’ve managed to do that by speaking to the customers in detail to understand their current set-up and we’ve sent out the handsets already pre-programmed and then talked them through the changes.
The changeover process is something that can take up to six weeks but can also be completed within ten days. It depends on whether you’re looking to port numbers and what features you’re going to use.
Some businesses probably adopted VoIP too early, when their broadband infrastructure wasn’t ready for it. But, with the PSTN Switch Off coming up, infrastructure is more prepared to handle VoIP which is why customers are being encouraged to adopt it.
Historically, when someone made a call using an ISDN line, that call was allocated a certain amount of bandwidth, usually around 64KB per second. However, with hosted VoIP, it allocates 100KB per second to your calls ensuring that the call quality is better – this is known as HD Call Quality which is better than the traditional CODEC used by ISDN or PSTN Telephony.
What’s more, with Daisy Hosted Voice, your broadband will be segregated so that it can support your VoIP calls and ensure they’re better quality than what you’d receive with an ISDN line.
It depends on what desk phones you’re currently using. If you’re currently using analogue handsets its worth upgrading your handsets to receive the full benefits an IP telephone would bring. However, older analogue devices can be connected to our VoIP solution, Daisy Hosted Voice (DHV), via an analogue terminal adapter (ATA).
You actually don’t need a handset at all as with DHV you can use it on a soft phone only.
If we have a lot of data connections to our network from staff working from home, what happens to our calls if those connections take up most of the bandwidth?
Think of your business internet connection as a pipe. Emails, internet browsing and general data usage such as connecting to your network simply travels through the pipe at ease. When we introduce voice, we allocate a section of that pipe to VoIP and that’s how we can guarantee you bandwidth for the required number of concurrent calls at any given time. It doesn’t matter what’s going on within your network, or with your data, we’ll always allocate a section to your VoIP calls. Your VoIP calls will always take priority so you’ll always have the ability to make those calls.
We’re committed to our customers which is why, for more than 18 years, we’ve been working with the likes of Gamma, Mitel and Avaya to ensure our customers get the best quality phone systems, so you can be sure you’re getting a leading phone system that uses advanced technology to help future proof your business.
In the unlikely event of a fault with your business VoIP, we can reach 97.5% of UK businesses within one hour thanks to the largest in-house engineering force in the UK so you’ll be back up and running as soon as possible. We’re also the largest provider of multi-vendor systems maintenance in the UK.
Our Daisy Hosted Voice product offers built-in business continuity and disaster recovery capabilities with call re-routing functionality. Run over Gamma’s highly-resilient infrastructure, it’s a highly-reliable service with guaranteed 99.9% uptime backed by robust service level agreements (SLAs).
If you’re looking for a powerful on-site contact centre, we offer a variety of end-to-end solutions suitable for all types of businesses. Or if you want a cost-effective cloud phone system, we offer a feature-rich product which is flexible and allows you to add and choose users when required.
Our business VoIP product offers the same levels of functionality as a high-end phone system, but with no physical on-site PBX or associated costs. We offer flexible, market-leading pricing with no expensive set up costs and generous monthly call bundles – just a simple per month, per user, single cost.
Our 4.6 score on Trustpilot is evidence of this commitment and the service our friendly, UK-based, 24/7 fault team provide if you do experience a problem.
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Download our Daisy Hosted Voice user guide for full access to all the features and functions.Download
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