Make the most of Microsoft Teams with Teams Direct Routing. Do more and make VoIP calls through Microsoft Teams to collaborate effectively

What is Microsoft Teams - Direct Routing?

Microsoft Teams – Direct Routing provides VoIP calls for your phone system and allows inbound, and outbound calls through our network, effectively transforming your Teams into a Microsoft Teams phone system.

Microsoft Direct Routing enables PSTN calling and a range of additional call control features for Direct Routing. The service provides VoIP connectivity for the Microsoft Teams Phone System add-on, allowing inbound and outbound telephony.

Available to Microsoft 365 customers who wish to use their preferred voice carrier to enable their users to make and receive PSTN calls, Direct Routing for Microsoft Teams is an ideal solution for those businesses wanting to take steps into the cloud.

Teams Direct Routing is an ideal alternative to Microsoft Teams calling plans and, with the solution, there’s no need for on-premise hardware. It utilises Microsoft certified Session Border Controllers (SBCs) to deliver better value, greater flexibility, increased functionality and support for migration, all as a cloud-based service.

Benefits of Microsoft Teams - Direct Routing

  • Significant cost savings compared to Microsoft Teams calling plans
  • Unified communication and collaboration platform with Microsoft Direct Routing
  • A futureproof solution in time for the 2025 switch off
  • Reliable, robust platform – runs on Gamma’s highly resilient network
  • Ideal for home, remote and flexible working
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Why Daisy?


For several years, we’ve worked with Gamma to ensure our customers get the best quality hosted phone systems and we have a team of Teams Direct Routing consultants with the technical knowledge to recommend a plan to suit your needs.

Excellent support

We have the largest in-house engineering force in the UK so in the unlikely event of a fault with your Microsoft Teams Direct Routing service, we can reach 97.5% of UK within one hour, so you’ll be back up and running as soon as possible.

Bespoke services

Whatever your cloud needs are, we’ll quickly create a tailored solution to meet your requirements. Whether you’re looking for a scalable public cloud platform or a hybrid cloud solution, you can be confident that we’re big enough to deliver but small enough to care.

Breadth of choice

If you want a cost-effective cloud-based system, our Microsoft Teams Direct Routing service is ideal. But, if you’re looking for a powerful on-site contact centre, we also offer a variety of end-to-end solutions suitable for all types of businesses.

Great value

Choose from a range of products to suit your business. And, with our per-user tariffs, you can pay for what your employees need, whenever they need it. We offer flexible, market-leading pricing with no expensive setup costs and generous bundles.

Brilliant customer service

We’re committed to our customers and our 4.4 score on Trustpilot is evidence of this commitment and the service our friendly, UK-based, 24/7 fault team provide if you do experience a problem.