Make the most of Microsoft Teams with Direct Routing. Do more and make VoIP calls through Microsoft Teams to collaborate effectively

What is Microsoft Teams - Direct Routing?

Microsoft Teams – Direct Routing provides VoIP calls for your phone system and allows inbound, and outbound calls through our network.

It’s available to Microsoft 365 customers who want to use their current voice carrier to make calls through Microsoft Teams.

Choosing to use Microsoft Teams – Direct Routing will futureproof your business in time for the 2025 PSTN Switch Off and it’s the flexible, accessible and cost-effective alternative to Microsoft Calling Plans.

Utilising this software is also an ideal alternative to businesses who are currently using Skype for Business as, in 2021, Skype for Business is being retired.

By using our Direct Routing service, as opposed to the call bundles provided by Microsoft, not only will you save money but you’ll see an increase in functionality and support.

Benefits of Microsoft Teams - Direct Routing

  • Significant cost savings compared to Microsoft calling plans
  • Unified communication and collaboration platform
  • A futureproof solution in time for the 2025 switch off
  • Reliable, robust platform – runs on Gamma’s highly resilient network
  • Ideal for home, remote and flexible working
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Why Daisy?


For several years, we’ve worked with Gamma to ensure our customers get the best quality hosted phone systems and we have a team of Microsoft consultants with the technical knowledge to recommend a plan to suit your needs.

Excellent support

We have the largest in-house engineering force in the UK so in the unlikely event of a fault with your Microsoft Teams - Direct Routing service, we can reach 97.5% of UK within one hour, so you’ll be back up and running as soon as possible.

Bespoke services

Whatever your cloud needs are, we’ll quickly create a tailored solution to meet your requirements. Whether you’re looking for a scalable public cloud platform or a hybrid cloud solution, you can be confident that we’re big enough to deliver but small enough to care.

Breadth of choice

If you want a cost-effective cloud-based system, our Microsoft Teams- Direct Routing service is ideal. But, if you’re looking for a powerful on-site contact centre, we also offer a variety of end-to-end solutions suitable for all types of businesses.

Great value

Choose from a range of products to suit your business. And, with our per-user tariffs, you can pay for what your employees need, whenever they need it. We offer flexible, market-leading pricing with no expensive setup costs and generous bundles.

Brilliant customer service

We’re committed to our customers and our 4.6 score on Trustpilot is evidence of this commitment and the service our friendly, UK-based, 24/7 fault team provide if you do experience a problem.