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This travel guide has been created to assist users in managing their mobile costs associated with international travel.
Prior to travelling please review, identifying the location(s) you may be travelling to see if any further action is required from you the user.
If you are travelling to one of the below European Locations, no additional action is required.
The below locations fall under the European banding
Austria / Belgium / Bulgaria / Canary Islands / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Finland / France (inc. Monaco) / French Territories / Germany / Gibraltar / Greece / Hungary / Iceland / Ireland / Italy (Vatican City) / Latvia / Liechtenstein / Lithuania / Luxembourg / Malta / Netherlands / Norway / Poland / Portugal (inc. Madeira) / Romania / Slovakia / Slovenia / Spain (inc. Balearic Islands) / Sweden / Albania / Bosnia & Herzegovina / Faroe Islands / Guernsey / Isle of Man / Jersey / San Marino / Switzerland
If you are travelling to one of the below World Travel locations, no action is required.
Important: When travelling to one if these locations you can use your mobile phone as normal. However, there will be a £5 daily charge applied for access to the UK data pool, where possible please connect to Wi-Fi to reduce costs.
The below locations are covered by Daisy’s World travel select, which is part of our new tariff.
Afghanistan / Albania / Andorra / Anguilla / Antigua and Barbuda / Argentina / Armenia / Aruba / Australia / Bahrain / Bangladesh / Barbados / Bermuda / Bonaire / Bosnia and Herzegovina / Brazil / British Virgin Islands / Cambodia / Canada / Cayman Islands / Chile / China / Columbia / Costa Rica / Curacao / Democratic Republic of Congo / Dominica / Domnican Republic / Ecuador / Egypt / El Salvador / Fiji / Georgia / Ghana / Grenada / Guam / Guatemala / Guyana / Haiti / Honduras / Hong Kong / India / Indonesia / Israel / Jamaica / Japan / Jordan / Kazakhstan / Kenya / Kuwait / Laos / Lesotho / Macau / Macedonia / Malaysia / Mexico / Moldova / Mongolia / Montenegro / Montserrat / Morocco / Mozambique / Myanmar / New Zealand / Nicaragua / Oman / Pakistan / Panama / Papua New Guinea / Paraguay / Peru / Philippines / Puerto Rico / Qatar / Russia / Saba (Netherland Antilles)/ Saudi Arabia / Serbia / Singapore / Sint Eustatius (Netherland Antilles) / Sint Maarten / South Africa / South Korea / South Sudan / Sri Lanka / St.Kitts and Nevis / St. Lucia / St. Vincent / Suriname, Swaziland / Taiwan / Tanzania / Thailand / Tonga / Trinidad and Tobago / Turkey / Turks and Caicos Islands / Ukraine / United Arab Emirates / Uruguay / US Virgin Islands / USA / Uzbekistan / Vanuatu / Vietnam / Western Samoa.
Important: ACTION REQUIRED a minimum of 48 hours before travel – failure to do so will incur high costs.
The below locations are outside of the mobile tariff, however there are add on bundles available should there be a business requirement for you to use your phone.
If you are travelling to any of these locations please email customersupport@daisycomms.co.uk at least 48 hours (excluding weekends) prior to travel, advising where you are travelling to. Budget Holder approval will be required before additional bundles are applied.
Algeria, American Samoa, Belarus, Bolivia, Cape Verde, Gambia, Guinea, Guinea-Bissau, Kyrgyzstan, Liberia, Malawi, Mauritania, Mauritius, Senegal, Sierra Leone, Zimbabwe, Andorra, Burundi, Libya, Mali, Namibia, Nepal, Sao Tome and Principe, Tunisia
Important: The below locations are classed as ROW Zone 4, meaning they are outside of the tariff and have no available bundles to minimise costs.
Calls, texts and data are all fully chargeable within these countries, the cost impact would be extremely high. Please Do Not Use here.
Angola /Ascension Islands / Australian External Territories / Belize / Comoros / Cook Islands / Cuba / Diego Garcia / Djibouti / Equatorial Guinea / Eritrea / Ethiopia / Falkland Islands / Greenland / Kiribati / Lebanon / Maldives / Marshall Islands / Micronesia / Midway Island / Naura / New Caledonia / Niue / Norfolk Island / North Mariana / Palau / Saint Helena / Somalia / St Pierre & Miquelon / Syria / Timor (East) / Tokelau / Turkmenistan /Tuvalu / Wallis & Futuna
In addition, using your device while aboard an aircraft or ship/vessel is also classed as ROW Zone 4 and will attract large charges.
We would advise that users connect to Wi-Fi where available and disable roaming
