How technology is playing a role in reducing the 8am GP appointment scramble
In February, GP’s in England received an additional £889m in funding from the government, specifically to eliminate the 8am GP...
Benefits of a VoIP Phone System for Healthcare Organisations
Effective communication is the backbone of quality healthcare. Traditional phone systems often struggle to meet the fast-paced and dynamic demands...
Benefits of a voip phone system for small business
You might have heard the words Voice over Internet Protocol (VoIP) being spoken about over the last few years. But...
Tenant satisfaction measures: How cloud contact centres are empowering landlords in 2024
The newly imposed tenant satisfaction measures are making waves in the housing sector, as the UK government embarks on its...
Why cloud contact centres are the perfect customer service solution for small business
The modern business landscape is mutating fast and with it, so are the tall tales associated with the solutions crafted...
The best customer service solutions for small to medium businesses
Even the most talented service teams rely on customer service solutions to meet the ever-growing standards of the modern consumer....
A-grade student experiences: Can CCaaS improve communication in schools?
Could Contact Centre as a Service (CCaaS) be leveraged to improve communication in schools? In today’s digitally-driven world, the pressure...
Can SMBs deliver effective omnichannel customer service?
As revealed in our recent article, the latest customer experience (CX) trends are presenting a crystal clear case for omnichannel...
CX Trends: Should SMBs be investing in omnichannel customer experiences?
For small to medium-sized businesses (SMBs), the latest trends can act as crucial pearls of wisdom into the ever-changing, cryptic...
How to choose the right VoIP provider for your business
Choosing the right Voice Over Internet Protocol (VoIP) provider for your business has never been more important. Not only is...
Is your phone system harming your business?
A dependable phone system is essential for successful business communications, whether you’re taking external calls from customers, calling employees internally...
Openreach stop sell: Three ways it will impact your business
If you’ve been keeping up with telecom news, you’ve likely come across the term “Openreach stop sell”. This significant shift...