Types of Broadband Connections
You probably already have broadband at home. You understand how it works, and all broadband is the same, right? Not...
Service Level Agreements (SLAs) – Inside the T&Cs
Reading the fine print within a contract is time-consuming and for many of us, frankly, mind-numbing. However, when it comes...
Benefits of a voip phone system for small business
You might have heard the words Voice over Internet Protocol (VoIP) being spoken about over the last few years. But...
Tenant satisfaction measures: How cloud contact centres are empowering landlords in 2024
The newly imposed tenant satisfaction measures are making waves in the housing sector, as the UK government embarks on its...
An Introduction To The Cloud
Back in the 1970s and 80s, if a business needed figures calculating in a hurry, they’d tend to buy in...
Why cloud contact centres are the perfect customer service solution for small business
The modern business landscape is mutating fast and with it, so are the tall tales associated with the solutions crafted...
The best customer service solutions for small to medium businesses
Even the most talented service teams rely on customer service solutions to meet the ever-growing standards of the modern consumer....
Telecoms challenges in education: Three signs it’s time for change
In today's rapidly evolving technological landscape, staying ahead of the curve is vital for educational institutions. After all, your tools...
Connect the Classroom DfE: Government funding for education
Does your school regularly suffer from the aftermath of poor, unreliable connectivity? If so, keep reading to learn more about...
Technology for education: Four tools that transform school experiences
With the rapid pace of technological change, schools are facing increasing pressure to provide rich, inclusive learning experiences, all while...
A-grade student experiences: Can CCaaS improve communication in schools?
Could Contact Centre as a Service (CCaaS) be leveraged to improve communication in schools? In today’s digitally-driven world, the pressure...
Can SMBs deliver effective omnichannel customer service?
As revealed in our recent article, the latest customer experience (CX) trends are presenting a crystal clear case for omnichannel...