Price Information

26 February 2024

We recently sent affected customers a communication about adjustments to pricing on some of our products. In reference to that communication, and in line with Ofcom regulations, customers who have an Ofcom regulated product and pay recurring charges have the right to exit their contract for the affected services without having to pay the early termination charges.

This only applies to customers who entered contracts either on, or after, 23 January 2014. If customers wish to exit their contract on the above terms, this must be done within 30 days of receiving the relevant price increase notification.

Please note, this right to exit does not apply to products that are not regulated by Ofcom, such as Ethernet, Maintenance, Hosting Services, Office 365 and others, or where increases are in line with RPI.

Office 365 customers that have renewed their contract since April 2023 are not affected by the Office 365 increase.

Why are we increasing our prices?

Every year, as detailed in our terms, we increase monthly price plans in line with RPI, as do most communications providers within the industry.

We appreciate price increases are never welcome, but the changes reflect increasing operating costs and our commitment to providing you with the best possible service.

We want to thank you for your continued business.

Any questions?

We’re always here to help. If you have any questions about any of the above information, you can get in touch with our team by emailing or calling 0300 303 1170