Bespoke managed IT solutions keep your business moving forward, knowing your IT is in safe hands. Remove the possibility of surprise bills or additional charges for exceeding usage limits with our pay-as-you-go option or choose a more advanced IT Support solution with guaranteed time commitments and cutting-edge monitoring services to keep an eye on your devices to intervene before problems arise.
Whichever managed IT option you choose, we can assist in setting up a backup solution to ensure your business continues to run smoothly, no matter what challenges lie ahead.
Monitoring and Support
Manage VPN, VLAN’s & Access Points
Diagnose and fix network issues
Remote IT Management
Benefits
3 tiers of IT Support to suit all needs.
Warranty management.
Connect devices to secure monitoring system.
Small service requests such as password resets are covered.
Option to have Daisy IT technicians on-site.
Fault logging and tracking.
We offer three tiers of managed IT services so businesses can choose which one fits their needs:
- IT Support PAYG – Avoid shock charges with our pay-as-you-go option and get immediate assistance for urgent IT issues or emergencies without committing to a lengthy contract.
- IT Support Lite – Includes monitoring and covers the same as full IT Support with onboarding but with a maximum of 10 users and a time limit of either 12 or 24 hours annually (1 hour per month or 2 hours per month).
- IT Support – Our top-range solution works on a per-user or per-endpoint device basis, giving you a monitored and reactive service for each device or user you need cover for. Our end-to-end IT management solution offers layers of support from remote fixes to onsite assistance to give your business a fast and complete resolution.
Some of the benefits we can offer with our IT Support solution include:
- Warranty Management: We’ll take care of the communication with your manufacturer so whilst we’re handling your claim, you can focus on getting back to business.
- Monitoring and Support: We automatically connect your devices to our secure monitoring system which allows us to keep an eye on their health and fix any issues caused by CPU, RAM or disk space.
- Network Issues: We’ll diagnose and fix network issues to ensure your devices stay connected and we’ll help you manage your VPN, VLAN’s and Access Points.
- Password Issues: Small service requests such as password resets, new users and mailbox edits are all covered.
- Site Presence: We offer the option to have Daisy IT technicians on-site on an ad-hoc or permanent basis and can attend internal or external meetings with you as your IT services trusted voice.
- Fault Logging and Tracking: You can submit and track all IT incidents and requests on our customer portal and, using MyAccount, you’ll get access to an in-depth knowledge base to help you overcome some of the most common issues.
- Remote Management: Our support team can access your device remotely to fix software problems, install applications and perform maintenance upgrades such as software updates.
Callback
Click below, give us a few details and we’ll call at a time that suits you.
Sales Hotline
Call our sales hotline to speak to one of our experts.
03300 534 125
Monday–Friday — 9:00am–5:30pm
Related Solutions
Cloud Backup
Give your business the best form of protection with Cloud Backup – a comprehensive data protection and disaster recovery solution.
- Data protection and recovery
- Business continuity and disaster recovery
- Data archiving and ransomware protection
Cloud Servers
Store data, run applications & ensure your workforce is flexible with our Cloud Servers, allowing you access anytime, from anywhere.
- Scalability: Cloud Servers allow you to grow your server at the same rate as your business.
- Security: Cloud Servers won’t be vulnerable to user overloads and updates are handled outside of your local environment.
- Flexibility: Employees can access the same Cloud Server from different locations, making it easy to operate flexibly.
Managed WiFi
Achieve seamless connectivity with our Managed WiFi solution that can support over 300 concurrent devices at multiple locations.
- Support for up to 300 concurrent devices.
- Unlimited scalability: Build wireless networks on a scale that suits the business.
- Great Wi-Fi coverage: The Ubiquiti wireless system can provide a strong connection from up to 183 metres away and can easily go through double and triple brick walls.
Network Firewalls
All FortiGate Network Firewalls come with industry leading features to ensure your business is secure and protected from cyber security threats.
- Full visibility of users, devices and applications across the entire attack surface.
- Automatically block threats on decrypted traffic using the industry’s highest SSL inspection performance.
- AI-powered FortiGuard Labs and advanced threat protection services included.
Network Monitoring
Monitor your connectivity solution with Logic Monitor Network Monitoring. Access a panel of information to help you manage and monitor your leased line, to help you work smarter and identify issues within your business quicker.
- Monitor internet speeds, latency & lag.
- Conduct real-time monitoring and set-up alerts for issues.
- Historic reporting to identify trends.
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Why Daisy
Support
We pride ourselves on our friendly UK-based customer service.
Experience
From small beginnings, we’ve now got over 20 years experience.
Scale
We look after c. 175,000 businesses across the UK.
