With VoIP Webchat, you can offer live chat sessions alongside traditional voice calls, whilst managing your contact centre.
One contact centre, improved visibility
Manage chat sessions alongside calls in one built-in CRM platform
Contact channel priority
Handle multiple chat sessions simultaneously
Benefits
Improve your team’s communication.
Offer live chat sessions alongside traditional voice calls.
Integrates with your VoIP.
One easy to use CRM platform.
With Webchat for VoIP, you can offer live chat sessions alongside traditional voice calls, while managing your contact centre easier than ever before… meaning improved customer and user experience all around!
The VoIP Webchat bolt-on, which integrates seamlessly with your existing Daisy Hosted Voice system, offers your customers more ways to get the support they need when they need it most, while streamlining your communications through one easy to use CRM platform.
Gain improved control over your contact centre now with Webchat for VoIP.
Key features of VoIP Webchat:
- One contact centre, improved visibility – Manage chat sessions alongside calls in one built-in CRM platform
- Efficient case management – Handle multiple chat sessions simultaneously
- Contact channel priority – Calls are automatically prioritised over chat sessions
Business Benefits
- Improved Customer Engagement – Quick and easy access to support increases satisfaction.
- Cost Efficiency – Reduces reliance on traditional phone lines and call centre costs.
- Scalability – Easily scales with business growth without the need for additional infrastructure.
- Enhanced Productivity – Agents can handle multiple queries efficiently, improving response times.
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Related Solutions
VoIP Phone Lite
Voice Lite, our VoIP phone solution gives you the ability to do everything you can do on your landline with added extras.
- Multiple numbers or businesses tied to a single license.
- Free UK national & mobile calls as well as limited international destinations.
- Runs on Gamma’s highly resilient VoIP network.
VoIP Phone System
Our VoIP phone system runs over the internet, rather than traditional copper wires, saving you money and futureproofing your business.
- Completely scalable solution that can grow with your business.
- Built-in business continuity and disaster recovery.
- Runs on Gamma’s highly resilient VoIP network.
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Why Daisy
Support
We pride ourselves on our friendly UK-based customer service.
Experience
From small beginnings, we’ve now got over 20 years experience.
Scale
We look after c. 175,000 businesses across the UK.
