Find out about your fault cover

If you are experiencing a fault, we will always inform you of potential charges before we book an appointment.

We will always endeavour to carry out thorough diagnostics to ensure the fault does not lie within your internal network or equipment.

Any faults located in the Openreach network; outside of the boundary of your premises, will be repaired at no cost to yourself as the network is owned and fully maintained by Openreach.

For more information on engineer charges, please click here.