Business Assurance

Business Assurance protects customers from Openreach call out charges when an Openreach engineer attends a fault and there is no fault found with the Openreach network. If you subscribe to Business Assurance, you won’t be charged the Openreach call out fee.

Please keep in mind that this does not cover the £125.00 missed appointment charge. Therefore, it is advisable to make sure that someone is available at the time of the appointment, to avoid any additional fees.

You can choose to opt-out of the Business Assurance service by contacting our Live Chat Customer Support team during operating hours (Monday – Friday, 9am – 4:30pm excluding bank holidays), however, if you choose to do so, any faults found within your own premises or equipment will not be covered. Business Assurance cannot be re-added or reinstated once it has been removed.

Please note that this is a bolt-on to your services, not an insurance.