If you have decided to terminate services, you will need to provide written notice to your dedicated Customer Service team. You can find their contact details on your invoice. In this written notice, please include instructions on which services you would like to terminate and the desired termination date. Once you have submitted your written notice with all the necessary information, your Customer Service team will contact you to discuss applicable notice periods or early termination fees and then process your request. Please note that the termination date may not be immediate and could take a few days to be processed.

If the termination has been requested in error, we can’t reinstate services without a new order, which means there may be a charge to do so. In addition, any unique identifiers associated with the service will also be lost. This includes telephone numbers and IP addresses.