Installation charges

If you have noticed an installation or connection charge on your recent bill, you may be wondering what it means and where it came from.


Firstly, it’s important to know that these charges are related to a recent order you made. Our suppliers sometimes experience delays in updating these charges, so they may not necessarily be for the most recent order you made.


If you haven’t checked already, we highly recommend taking a look at your recent contract. This will provide details on any installation or connection charges that may have been agreed upon beforehand.


However, if you are still unsure about where the charge on your bill came from or believe that you should not have been charged for it, please don’t hesitate to reach out to our Live Chat Customer Support team during our operating hours (Monday – Friday, 9am – 4:30pm excluding bank holidays). They will be more than happy to assist you with any further inquiries or clarifications.