Fix your mobile signal issues
If you are experiencing signal issues, please try turning your handset off for 30 seconds and then on again.
If the issue still persists, please follow the steps below:
- Check there are no bars on your mobile, this can be done through your My Account. Go to “Self Service” and then “Manage Mobiles”. From here, select “Add and remove bars” – select the mobile number in question and click “Continue” and check that there are no bars on the mobile that may affect service. If there are bars that are affecting the service, deselect these and click “Submit” – please note they can take up to 24 hours to be effective.
- Check your network status by following these links:
If your network provider is experiencing signal issues, we would advise to continue checking their website for any updates.
- If the above have not resolved/answered your query, you will need to complete a manual roam. How to do this is dependable on your handset and operating system, we advise to check online for a step by step guide for your handset.
- To check if the issue is with your SIM card, please try using this in another device. If your SIM still does not work correctly when used in another handset, please click here to find out how to order a new SIM card.
If you have worked through the above steps and the problem is not resolved, please contact our Customer Services team on 03333 202000.