Resolve your call issues

First of all, check to see if you have a dial tone, if not please refer to our no dial tone guide.

If do have a dial tone, but can’t make outbound calls, try calling alternative destinations to ensure the fault is not with the area you are calling or with the recipient’s service. If you are still unable to make outbound calls to other destinations, please complete the below test sheet and return, along with your details to the address at the bottom of the form.

One of our first line incident management specialists will analyse the contents and contact you to explain the next steps required to resolve this issue.

In order for us to verify where the problem is occurring, and to enable us to report the fault to our network engineers, please complete all sections

Affected telephone number:

(if you are unsure of the number, you can learn how to check the line number).

What happens when you dial out do you get a message or tone or another symptom:

Try calling out prefixing the number you are trying to call with the following codes.  To do this, lift your receiver and get a dial tone (you may have to dial 9 for an outside line), then dial each of the prefixes below followed by a full destination telephone number, and note the result for each (including details of recorded message received)

• 1280
• 121
• 1211280
• 141
• 1280

Finally, we require three example failed calls made in the last 24 hours and the times these calls were made. Please make a call to three different destinations (without any prefix), and provide the number and the time called below

Please confirm your Daisy account number and contact details below.

• Contact name:
• Account number:
• Contact phone:
• Contact email:
• Contact mobile

Please return the details to: fl.incident@daisycomms.co.uk