Understanding your data charges

You will acquire data over-usage charges if you go outside of your agreed allowances.

For security reasons, we aren’t able to see what you used your data on, only the approximate time and dates when you have used it.

To prevent data usage charges, you can add alerts and bars on your My Account portal. To find out more about how to set up alerts and bars, click here.

If you are on a mobile contract taken out from 1st October 2018 onwards, you will be eligible for a bill limit. For more information, click here.

This will notify you when we receive information that you have reached your usage limit and you also have the option to bar the data until your allowance resets itself.

We also suggest that you turn off automatic updates for any apps that you may have, as this could potentially use your data without you knowing.

In addition, if you are an Apple user, we also suggest turning off Wi-Fi Assist as this will use your mobile data when you have a low Wi-Fi signal and you may not be aware you are using it.