Invoice Glossary

In this guide, we aim to give an explanation of some of the descriptions that may appear within your invoice and what these descriptions mean.

• ADSL – Asymmetric Digital Subscriber Line, a type of broadband.
• Cancellation Charges – Cancellation charges cover your notice period on services out of contract that have been ceased or cancelled at your request.
• Care Level – A care level gives you a faster fix time for line faults.
• CLI – Calling Line Identity. The telephone number your line uses.
• Daisy Fresh – Payment for hardware bought in installments.
• Data Overusage – These charges may occur if you are not on unlimited broadband, and have used more than your agreed monthly data allowance on your broadband connection.
• ETF’s – Early Termination Fees. If you have cancelled your contract before the end of your agreed term you may be subject to early termination fees. This would usually include service charges up to the agreed minimum term plus any additional contracted services.
• Fraud Guardian – A service which helps limit exposure to fraudulent activity. For more information, click here.
• FTTC – Fibre to the Cabinet, a type of broadband.
• LLU – Local Loop Unbundling. This where your line and/or Broadband service is provided using the BT Openreach local network (the copper cabling between the exchange and your property) but an alternative provider’s equipment is used in the exchange.
• MMS – Multi Media Message. SMS for media including video, music files, pictures and long sms etc.
• TRC – Time Related Charges. These relate to engineer charges. For more information on engineer charges, click here.
• Worldwide Data Cap – Legislation from OFCOM means that your World wide data roaming will be capped at £45 ex. VAT. For more information, click here.