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Compliance

Daisy Communications Ltd is committed to complying with all regulatory requirements as well as all internal processes and ISO standards. We fulfil these requirements through training, monitoring and auditing whilst continually improving our policies and processes to ensure they reflect any and all changes in legislation.

Daisy Communications Ltd is also committed to conducting our business in an honest and ethical manner and to acting professionally, fairly and with integrity at all times.

To support the effective implementation of our compliance program, we have a dedicated compliance team that report into the Executive Board. The compliance program is designed to ensure that all employees meet the high standards that we have set for ourselves.

Below, we have published regulatory information and links to relevant policies and codes of practice that our customers may find useful:

Accessibility and Vulnerability Policy
This policy sets out our commitment to customers who may require support related to disability or vulnerability.
Accessibility Policy

Anti-Bribery and Corruption Code
This code of conduct sets out our commitment to comply with applicable laws relevant to countering bribery and corruption.
Daisy Group Anti-Bribery and Corruption Code

Business Broadband Speeds Code of Practice
This code of practice sets out our voluntary commitment to ensure customers who purchase relevant broadband products are given clear and contractual broadband speeds at the point of sale.
Business Broadband Speeds Code of Practice

Group Tax Policy
This policy sets out the wider group tax strategy in compliance with the Finance Act 2016.
Group Tax Policy

ISO Certification Program
Daisy Communications Ltd is proud to hold the following ISO Certifications:
ISO9001 – Quality Management
ISO14001 – Environmental Management
ISO27001 – Information Security

A copy of each relevant certificate can be requested when required.

Modern Slavery Act Statement
This statement details the steps we have taken to comply with the requirements of the Modern Slavery Act 2015.
Daisy Comms Modern Slavery Act.

Ofcom’s General Condition C7 & C8
Ofcom regulates Daisy Communications Ltd under their General Conditions of Entitlement. These regulations apply to any provider offering electronic communication services or an electronic communications network.
General Condition C7 regulates how communications providers are able to market and sell fixed line telephony services. Full details of General Condition C7 are available here – Ofcom’s General Condition C7

General Condition C8 regulates how communications providers are able to market and sell mobile telephony services. Full details of General C8 are available here – Ofcom’s General Condition C8

Alternatively, review our Summary of General Condition C8
A copy of these General Conditions is available free of charge on request.

Premium Rate Service Code of Practice
This code of practice sets out information relating to the use of Premium Rate Services and calls to Premium Rate Services and Number Translation Services.
Daisy Group Premium Rate Service Code of Practice

Service Level Agreements and Guarantees Code of Practice
This code of practice sets out information relating to Service level Agreements or Service Level Guarantees that apply to standard fixed voice, fixed line and broadband services.
Code of Practice for SME Customers and Service Level Agreements and Guarantees

Compensation due to porting delays
As a customer, if you have experienced a delay with the porting of a number because of something Daisy have done, you are entitled to compensation, which we will apply in the form of a credit to your account. This is applicable to the porting of your existing fixed line number or mobile number to or from Daisy.

The compensation you will be entitled to is either one month’s line rental or the equivalent to for the affected service(s).

If the delay occurs due to matters beyond our reasonable control, you will not be eligible for compensation. Please refer to section 4 in our general Terms and Conditions for information regarding this.