Why cloud contact centres are the perfect customer service solution for small business
The modern business landscape is mutating fast and with it, so are the tall tales associated with the solutions crafted...
The best customer service solutions for small to medium businesses
Even the most talented service teams rely on customer service solutions to meet the ever-growing standards of the modern consumer....
Telecoms challenges in education: Three signs it’s time for change
In today's rapidly evolving technological landscape, staying ahead of the curve is vital for educational institutions. After all, your tools...
Connect the Classroom DfE: Government funding for education
Does your school regularly suffer from the aftermath of poor, unreliable connectivity? If so, keep reading to learn more about...
Technology for education: Four tools that transform school experiences
With the rapid pace of technological change, schools are facing increasing pressure to provide rich, inclusive learning experiences, all while...
A-grade student experiences: Can CCaaS improve communication in schools?
Could Contact Centre as a Service (CCaaS) be leveraged to improve communication in schools? In today’s digitally-driven world, the pressure...
Can SMBs deliver effective omnichannel customer service?
As revealed in our recent article, the latest customer experience (CX) trends are presenting a crystal clear case for omnichannel...
CX Trends: Should SMBs be investing in omnichannel customer experiences?
For small to medium-sized businesses (SMBs), the latest trends can act as crucial pearls of wisdom into the ever-changing, cryptic...
Three ways to protect yourself from ransomware
Getting yourself ransomware protection requires more than just setting up detection measures. Ransomware attacks are becoming increasingly devastating and sophisticated,...
IoT takes on a lead role in entertainment and media
IoT in Media and Entertainment The Internet of Things (IoT) is an important channel for direct-to-consumer interaction for the entertainment...
Buying into the future with IoT
With ever changing consumer expectations and demands as well as keeping up with the latest trends it can be a...
IoT: Moving the transport sector towards the future
The Internet of Things (IoT), it’s taking over and revolutionising how businesses of all shapes, sizes and types operate. While...