Phone Solutions
In the era of interconnected digital communication, businesses are increasingly turning to digital phone solutions, including Voice over Internet Protocol (VoIP) phone systems, non-geographic inbound numbers, and advanced contact centre software to streamline operations and enhance customer service.
VoIP Phone System
Our VoIP phone system runs over the internet, rather than traditional copper wires, saving you money and futureproofing your business.
- Completely scalable solution that can grow with your business.
- Built-in business continuity and disaster recovery.
- Runs on Gamma’s highly resilient VoIP network.
VoIP Phone Lite
Voice Lite, our VoIP phone solution gives you the ability to do everything you can do on your landline with added extras.
- Multiple numbers or businesses tied to a single license.
- Free UK national & mobile calls as well as limited international destinations.
- Runs on Gamma’s highly resilient VoIP network.
HiHi4 Phone System
HiHi4 is a cloud-based deskphone that helps to future-proof your business for the world we live in today, giving you a range of options to stay connected with your colleagues and customers.
- HiHi allows you to easily work from anywhere while remaining connected
- Simply add additional lines and deskphones as your business grows
- Access additional features and software to help improve your business
- Personalise your deskphone to suit your needs with Google Play Store
Contact Centre Software
Discover our innovative Cloud Contact Centre Software solution which transforms business communication with seamless, omnichannel management capabilities.
- Manage interactions across Voice, Chat, Email, and Outbound SMS.
- Minimise wait times, enhance first contact resolution, and boost team efficiency.
- Auto Callback feature with queue options to minimise frustration and abandonment.
VoIP Webchat
The Webchat for VoIP bolt-on integrates seamlessly with your existing Daisy VoIP phone system and helps improve control over your contact centre.
- One contact centre, improved visibility – Manage chat sessions alongside calls in one built-in CRM platform.
- Efficient case management – Handle multiple chat sessions simultaneously.
- Contact channel priority – Calls are automatically prioritised over chat sessions.
Inbound Numbers
Choose a non-geographic number that works for your business with Inbound Numbers and manage it easily through our online portal.
- Online control of your numbers through our portal.
- More flexible than a fixed line number.
- Add interactive voice response (IVR), call queuing, voicemail and much more.
Collaborate Unified Communications
The Collaborate bolt-on, integrates seamlessly with your existing Daisy VoIP phone systems.
- Instant messaging – Online chat with peers, reducing email interference.
- Conferencing with voice, video and sharing using My Room.
- Full telephony feature set and service including bundled minutes.
Does your business need VoIP technology?
VoIP technology offers an innovative approach to phone solutions and uses internet connectivity to host voice calls. Coupled with inbound non-geographic numbers, which enable businesses to establish a nationwide or even global presence while maintaining a single, easy-to-remember contact number, organisations can expand their reach and accessibility.
Sophisticated contact centre software enhances customer engagement and support by providing robust features such as call routing, analytics, and integration with customer relationship management (CRM) systems.
Other phone solutions
Daisy Comms also offers support for traditional PBX systems and SIP Trunking.
PBX Phone Systems
PBX Phone Systems create feature-rich solutions that enable your business to interact effectively and efficiently, while dramatically reducing your call costs.
- Seamless integration of voice, mobility, unified messaging
- Presence, conferencing, collaboration, applications etc
- 97.5% of UK business faults resolved within 1 hour
SIP Trunking
SIP Trunking provides numerous benefits, including scalability, flexibility, and potential cost savings. Switch to SIP Trunking today.
- Minimise Disruption – retain your existing phone system.
- Reduce Charges – standard SIP Trunking prices are £6 per month per trunk, compared to an average of £16 per channel of an ISDN30.
- Free Calls – ‘on-net’ calls between customer sites provided free of charge.
On-Premise Voice
Daisy Comms offers support for traditional PBX systems that facilitate internal and external communication within organisations by managing incoming and outgoing calls, voicemail, and other telephony features. Make your communications simple and easier for your staff, but more enhanced and effective for your customers.
SIP Trunking
SIP Trunking provides numerous benefits, including scalability, flexibility, and potential cost savings. If you’re unsure whether to take the leap to a fully hosted voice product, SIP Trunking could be for you. SIP Trunking uses a data connection over your current phone system and is a gateway into the VoIP world, giving you the insight you need before you decide to step into the cloud.
Digital phone solutions, such as VoIP and cloud-based telephony, offer unparalleled flexibility and scalability. Businesses can manage communication from anywhere with an internet connection, enabling remote and hybrid workforces. These solutions not only improve connectivity but also simplify the management of business communications with features like automated call handling, voicemail-to-email, and real-time analytics.
Non-geographic numbers, including 0800, 0300, and 0845 numbers, provide businesses with a professional and accessible point of contact. By adopting these numbers, organisations can create a perception of nationwide reach, improving trust and credibility with customers. Non-geographic numbers are particularly useful for customer service teams, enabling efficient call handling across multiple locations.
Today’s contact centre software is a cornerstone of effective phone solutions. It enables features such as skill-based call routing, call monitoring, and real-time reporting to optimise customer interactions. Integration with CRM systems allows teams to access customer histories instantly, resulting in personalised support and faster issue resolution. Advanced tools like AI-powered chatbots and predictive dialling further enhance productivity and customer satisfaction.
As traditional phone networks phase out, adopting cloud-based phone solutions ensures your business stays ahead. These systems are future-proof, offering seamless scalability, regular updates, and enhanced security. Transitioning to cloud-based telephony not only prepares you for upcoming changes but also gives you a competitive edge in the digital era.
Unified communications integrate voice, video, messaging, and collaboration tools into a single platform. This comprehensive approach simplifies workflows, reduces costs, and improves overall business productivity. With unified communications, businesses can provide a consistent and professional experience for employees and customers alike.
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Why Daisy
Support
We pride ourselves on our friendly UK-based customer service.
Experience
From small beginnings, we’ve now got over 20 years experience.
Scale
We look after c. 175,000 businesses across the UK.
