Transferring your service to another provider

If you are considering moving your services to another service provider, there are a few steps you will need to take in order to ensure a smooth and efficient transition.


Step 1: Arrange a contract with your new supplier

Before transferring any of your services to a new provider, it is important to first arrange a contract with them. This will ensure that the services you are transferring will be properly managed and maintained by your new provider, giving you the peace of mind that your services will continue to run smoothly.


Step 2: Notify Daisy of your transfer

Under a ‘gaining provider-led process’, your new provider will arrange the transfer for you.

Your new provider will contact us and advise us of the intended transfer. Once the transfer has been completed, we will stop billing for your transferred services, subject to any applicable termination fees or notice.


It is recommended that you still contact us to advise us you are leaving, to ensure a smooth transition.


Step 3: Provide written notice for any services not being transferred

If there are any services that you are not transferring or that cannot be transferred, it is important to provide written notice to our Customer Service team. You can find the contact details for our Customer Service team on your invoice. In this written notice, please include instructions on which services you would like to terminate and the desired termination date.