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Terms and Conditions

To view our Terms and Conditions in downloadable format please click the links below:


Equipment, Maintenance Services, Consultancy Services, Hosting Services, Conference Calling Services, DDSP Services, WiFi Services, Daisy Fraud Guardian and/or Fixed Network Services

Daisy Terms & Conditions for the Provision of Equipment, Maintenance Services, Consultancy Services, Hosting Services, Conference Calling Services, DDSP Services, WiFi Services, Daisy Fraud Guardian and Fixed Network Services – September 2019


Provision of Equipment and/or Mobile Network Services

Daisy Terms & Conditions for the Daisy Terms & Conditions for the Provision of Equipment and/or Mobile Network Services – August 2019


Promotional Terms

Promotional Terms for 4 Months Free on Collaborate 2020

Promotional Terms for 3 Months Free on any new Ethernet Leased Line 2019-20

Promotional Terms for 40% Discount Line Installation or Free Line Installation

One-Years-Free-Maintenance-Terms-2018

Daisy Customer Feedback Survey January 2018


Calls and Line Tariffs

Please go here.


Fair Usage Policies

Broadband Acceptable Use Policy
Broadband Acceptable Use Policy

Business Select Extra Fair Usage Policy
Business Select Extra Fair Usage Policy

Mobile Fair Usage Policy
Mobile Fair Usage Policy

Daisy Hosted Voice Fair Usage Policy
Daisy Hosted Voice Fair Usage Policy

CloudSelect Data Services Fair Usage Policy
CloudSelect Data Service Acceptable Use Policy – April 2012


Service Specific Conditions

Online Services Conditions
Daisy – Provision of Online and Professional Services

Mobile Handset Returns Policy
Returns Policy for Handsets

Daisy Device Management
Service Specific Conditions – Daisy Mobile Device Management Service

Wandera Services
Service Specific Conditions – Wandera Services

CloudSelect Data Service Level Agreement
CloudSelect Data Service Level Agreement – April 2012

Device as a Service
Daisy Terms & Conditions for Device as a Service – July 2017

Recording and Storage Solutions
Terms and Conditions for the Provision of a Recording & Storage Solution – April 2012

Supply Chain
Daisy Terms and Conditions for Supply Chain Services July 2016

Supply Chain Services for Alternative customers
Daisy Terms & Conditions for Supply Chain – July 2017. To be used with AN v5.15 MSA or later only

Synapse Terms & Conditions
Synapse Portal Terms & Conditions 11.17
Synapse Card Payment Terms & Conditions 11.17


Data Processing Addendum

Daisy as a Supplier – Data Processing Addendum
Daisy as a Supplier – Data Processing Addendum


Procurement Terms

Daisy Terms & Conditions for Procurement



Previous Versions of Terms

Equipment, Maintenance Services, Consultancy Services, Hosting Services, Conference Calling Services, DDSP Services, WiFi Services, Daisy Fraud Guardian and/or Fixed Network Services
Daisy Terms & Conditions for the Provision of Equipment, Maintenance Services, Consultancy Services, Hosting Services, Conference Calling Services, DDSP Services, WiFi Services, Daisy Fraud Guardian and Fixed Network Services – May 2018

Daisy Mobile Services
Daisy Terms & Conditions for the Provision of Equipment and/or Mobile Network Services – April 2019