Price increase on call for voice services
1 August 2019
At Daisy Communications Ltd., we pride ourselves in providing our customers with cost-effective and future-ready services, including hosted voice and SIP trunking services. The UK telecoms industry is going through a major transformation with many fixed-line voice services migrating to hosted voice and SIP-based services following Openreach’s announcement regarding the Public Switched Telephone Network (PSTN) switch off in 2025.
As a result, the price of calls in all voice services (excluding calls from mobiles) is regularly increasing as the cost to run legacy network services increases. We review any pricing increases carefully before absorbing or passing these on to our customers, but over the last 12 months, we have seen a number of pricing changes from both our fixed line and VoIP providers. After much consideration, we must now, unfortunately, pass these increases on to our customers.
Therefore, from the 1 September 2019, out of bundle calls to all destinations across our fixed line and VoIP services (including but not limited to Hosted Voice and SIP Trunking) will be increased as a flat rate of 5%. Please note this does not impact calls from mobiles. Should you have an inclusive call bundle, please note your in-bundle free of charge rate will not be affected.
If you’re unsure how these changes might affect you or to discuss your account, please call one of our specialist advisors on 03301 621 507 or email firstname.lastname@example.org.
1 March 2019
From 1 April 2019, Daisy Communications Ltd. is applying a price increase to its monthly charges to help cover the increased operating costs. The following products will be affected by the price increases applied as standard:
- Analogue line rental – increase of £ 0.75 per line
- ISDN2 / 30 lines – increase of £ 0.50 per line
- Maintenance services – increase of 10%
- All other services – increase of 2.7%
In line with Ofcom’s regulations, small businesses (with ten employees or fewer), who pay recurring charges for fixed line rental, broadband or mobile services, have the right to withdraw from their contract for the affected services without paying early termination charges. The right for small businesses to exit their contract without penalty applies only to contracts entered into on or after 23 January 2014. The small business customer must exercise this right within 30 days of receiving this notice and the small business customer must give Daisy Communications not less than 30 days written notice of its intention to terminate its contract.
If you are unsure about how these changes might affect you or to discuss your account, please call one of our specialist advisors on 03301 621 507 or email email@example.com