23 February 2023
We’re driven by a commitment to providing solutions that keep businesses connected to their customers, suppliers and colleagues. We’re proud that we’ve supported our customers through times of rapid change, particularly in recent years, whether it’s been helping them to adopt new technology or to adapt to new ways of working.
Providing our customers with dedicated support and service requires continual investment in our people and systems. Our Trustpilot score shows our dedication to our customers and we want to uphold our excellent UK-based service. This means we may have to review our prices when our base costs are amended by suppliers or impacted by inflation.
Many of our suppliers and partners have increased their prices. We appreciate that price changes are never welcome, particularly at such a challenging time, and we do our best to protect our customers by absorbing these increases where we can. However, some of the incurred costs must be passed on to ensure we can maintain our solutions and preserve our excellent service. We want to ensure businesses stay future-proofed by providing a broad choice of products underpinned by the best possible providers and support.
What are the price changes for 2023?
The pricing for all products, unless defined separately below, will increase by the current rate of the Retail Price Index (RPI), which has been announced by the Office for National Statistics (ONS) on 15 February 2023 as 13.4%.
|Fixed Call Set Up Charge. Per Call||£0.02|
|NGCS Access Charge (Per Minute)||£0.20|
|Calls to Local, National and Mobile (Per Minute)||£0.02|
Your new pricing will be reflected in your bills from 1 April 2023 and can be viewed within the Daisy MyAccount platform.
We want to thank you for choosing Daisy and for your continued business.
We’re always here to help. If you have any questions about any of the above information, you can get in touch with our team by emailing firstname.lastname@example.org or calling 0300 303 1170
1 November 2022 – Fee changes for non-direct debit payments and paper bills
From 1 December, 2022, there will be a change to the cost of non-direct debit and paper bills.
We will be increasing the fee to £7.50 for every non-direct debit payment and paper bill, and customers will see that reflected in their invoices from December onwards.
To change to direct debit or paperless billing, please contact your customer service team. You can find the contact information on your invoice.
1 April 2022 – Mobile Worldwide Data Cap – Ofcom Regulatory Change
The Worldwide data cap is currently €50 which means that customers who are opted in will have their out of bundle worldwide roaming charges limited to £36 exc. VAT . However in accordance with changes to Ofcom regulatory guidelines, we will be increasing the Worldwide Data Cap to £45 exc. VAT. This change will be effective from 1st May 2022 and will only affect customers who are currently opted in to the Worldwide Data Cap.
Why are we increasing our prices?
Every year, as detailed in our terms, we increase monthly price plans in line with RPI, as do most communications providers within the industry.
We appreciate price increases are never welcome, but the changes reflect increasing operating costs and our commitment to providing you with the best possible service.
We want to thank you for your continued business.