Changes to be aware of:
1 Jan 2021
We have made some changes to our standard price list which will take effect from 1st January 2021. Click here to find out more.
Price Changes 2020
1 May 2020
In order to unify all Daisy call tariffs, from 1st July, all tariffs will bill calls to 2 decimal places. This will be reflected on the call breakdowns on invoices and call data uploaded to MyAccount from 1st August.
28 April 2020
Turkey roaming zone charge
- From 1st June 2020 Turkey will be rezoned from EU Zone 2 to Rest of World Zone 1 and will be classed as a world travel select destination, therefore incurring a daily surcharge of £5.00.
- Turkey will remain a TravelFree country for when a user is opted into one of our tariffs that include TravelFree/TravelPlus i.e. Daisy Unlimited Extra and Daisy Fusion
1 March 2020
What are the price changes for 2020?
Each year in April, we adjust our customers’ service(s), as detailed in their terms, in line with the Retail Price Index (RPI).
The RPI figure published in February 2020 by the Office for National Statistics is 2.7%. The changes we make to our pricing this year will take effect from 1 April 2020.
What does this mean to you as a customer?
Any bills you receive after 1 April 2020 will show a 2.7% increase in the monthly price of your service(s). For example, if you’re currently paying £30.00 per month for a service, the increase of 2.7% will mean your new monthly cost will be £30.81 per month.
Our pricing for all maintenance services will increase by 10%. For example, if you’re on a £30.00 (Exc. VAT) per month contract, the increase of 10% will mean your new monthly cost for your maintenance service will be £33.00 (Exc. VAT) per month.
The changes do not include any adjustments to pricing for our Daisy Hosted Voice service.
Your new pricing will be reflected in any bills you receive after 31 March 2020 and can be viewed in the usual way by logging into your Daisy MyAccount portal.
Why are we increasing our prices?
Every year, as detailed in our terms, we increase monthly price plans in line with RPI, as do most communications providers within the industry.
We appreciate price increases are never welcome, but the changes reflect increasing operating costs and our commitment to providing you with the best possible service.
We want to thank you for your continued business.