Changes to be aware of:
1 January 2022
In response to Mobile Network announcements earlier in the year, relating to the introduction of roaming fees when utilising mobile services in Europe, we now have confirmation from the networks with regards to how this will affect our exclusive propositions.
Our intention, where possible, is to align with the networks’ own policies. As such, we can clarify that as of 1st January 2022, we will introduce a daily roaming fee of £2.00 ex. VAT on all Vodafone tariff changes*, resigns and new connections.
This new daily fee will be known as ETS – European Travel Select and will be relevant across all current and legacy propositions, with sole exception of our current Vodafone Fusion Unlimited and Daisy Vodafone Unlimited Extra tariffs that include TravelFree and TravelPlus. In addition, charges will not apply when roaming in Ireland or Isle of Man.
It’s also worth noting that at this stage, we do not have any plans to introduce similar fees on any of our O2 propositions.
*Only base tariff changes will be considered a tariff change. Subscription level and account level bolt-on’s/bundle adjustments are not considered tariff changes.
1 March 2021
Over the past year, we have all faced challenges. Many of you will have had to adapt to and adopt new technologies or shift towards a home working environment and we are pleased that you’ve chosen Daisy Communications to be part of that journey.
Our people have been working around the clock over the past year to continue to deliver the first-class service you expect and deserve. Our Trustpilot score is testament to the support, advice and guidance we’ve given to you, our customers, and we want to continue to offer that great UK-based friendly service which we pride ourselves on.
However, with the changing landscape we have also had to adapt and that does mean we have to adjust our prices slightly so that we can still deliver on the fantastic service and the great technical support we pride ourselves on. We are facing price increases from our suppliers ourselves and, as a result, have to pass on some of that cost, so that we can ensure Daisy customers across the UK can continue to collaborate, communicate and connect.
What are the price changes for 2021?
Any bills for calls and services you receive after 31st March 2021 will show a 4.5% increase in the monthly price of your service(s). For example, if you are currently paying £10.00 per month for a service, the increase of 4.5% will mean your new monthly cost will be £10.45 per month. Mobile Hardware (Daisy Fresh) charges are not affected by this change.
If you contract with Daisy for fixed lines, your fixed line call connection charge will increase by 1p per call. Excludes VOIP, SIP, Business Select Extra and Extra plus tariffs.
We appreciate price increases are never welcome, but the changes reflect increasing supplier and operating costs, infrastructure investment and our ongoing commitment to provide you with the best possible service.
Your new pricing will be reflected in any bills you receive after 31st March 2021 and can be viewed within the Daisy MyAccount platform.
We would like to thank you for choosing Daisy and for your continued business.
We’re always here to help, so if you have any questions about any of the above information, you can get in touch with our team of experts by emailing email@example.com or 0300 303 1170.
In line with Ofcom regulations, small business customers (with ten employees of fewer) who have subscribed to a telecommunications contract and pay recurring charges such as line rental, have the right to exit their contract for the affected services without having to pay any early termination charges. This right to exit only applies to contracts entered into on or after 23 January 2014. This right must be exercised by the small business customer within 30 days of receiving the relevant price increase notification. If you exercise your right to terminate your contract as a small business customer (ten employees or fewer) and currently have Daisy Fresh, you would be liable for the return of the handset or any Daisy Fresh charges still on the account.
1 July 2021
We have made some changes to our standard price list which will take effect from 1st July 2021. Click here to find out more.
Price Changes 2020
1 May 2020
In order to unify all Daisy call tariffs, from 1st July, all tariffs will bill calls to 2 decimal places. This will be reflected on the call breakdowns on invoices and call data uploaded to MyAccount from 1st August.
28 April 2020
Turkey roaming zone charge
- From 1st June 2020 Turkey will be rezoned from EU Zone 2 to Rest of World Zone 1 and will be classed as a world travel select destination, therefore incurring a daily surcharge of £5.00.
- Turkey will remain a TravelFree country for when a user is opted into one of our tariffs that include TravelFree/TravelPlus i.e. Daisy Unlimited Extra and Daisy Fusion
1 March 2020
What are the price changes for 2020?
Each year in April, we adjust our customers’ service(s), as detailed in their terms, in line with the Retail Price Index (RPI).
The RPI figure published in February 2020 by the Office for National Statistics is 2.7%. The changes we make to our pricing this year will take effect from 1 April 2020.
What does this mean to you as a customer?
Any bills you receive after 1 April 2020 will show a 2.7% increase in the monthly price of your service(s). For example, if you’re currently paying £30.00 per month for a service, the increase of 2.7% will mean your new monthly cost will be £30.81 per month.
Our pricing for all maintenance services will increase by 10%. For example, if you’re on a £30.00 (Exc. VAT) per month contract, the increase of 10% will mean your new monthly cost for your maintenance service will be £33.00 (Exc. VAT) per month.
The changes do not include any adjustments to pricing for our Daisy Hosted Voice service.
Your new pricing will be reflected in any bills you receive after 31 March 2020 and can be viewed in the usual way by logging into your Daisy MyAccount portal.
Why are we increasing our prices?
Every year, as detailed in our terms, we increase monthly price plans in line with RPI, as do most communications providers within the industry.
We appreciate price increases are never welcome, but the changes reflect increasing operating costs and our commitment to providing you with the best possible service.
We want to thank you for your continued business.