-
Daisy Hosted Voice User Guides & Set Up
24 Articles-
User Guides
12 Articles
- Polycom VVX150 User Guide
- Polycom VVX250 User Guide
- Polycom VVX450 User Guide
- Yealink W52P User Guide
- Service Description
- Call Recording Service
- Known Behaviour Guide
- Receptionist Console User Guide
- Android Soft Client Guide
- iOS Soft Client Guide
- PC Soft Client Guide
- Daisy Hosted Voice Features Guide
-
How To Videos
10 Articles
- Daisy Hosted Voice Cable & Diagnostics
- Daisy Hosted Voice Helpful Tips
- Daisy Hosted Voice Scheduling
- Daisy Hosted Voice Apply a Divert for a User
- Daisy Hosted Voice Apply a Divert to any Call Group
- Daisy Hosted Voice Apply Voicemail for a User
- Daisy Hosted Voice Apply Voicemail for Hunt Group
- Daisy Hosted Voice Hunt Group Overflow Options
- Daisy Hosted Voice Hunt Group Ring Order Settings
- Daisy Hosted Voice Reset Collaborate Password
- Set Up Videos 2 Articles
-
User Guides
12 Articles
-
Billing & Account
41 Articles-
Understanding your bill
22 Articles
- Understanding your first bill
- Reading Your Invoice – Overview Page
- Reading Your Invoice – Telephone Summary
- Reading Your Invoice – Service Summary
- Reading Your Invoice – Glossary
- What does this charge on my bill mean?
- Why am I being billed by Daisy?
- Early termination fees and notice period fees
- Business Assurance
- Free 2 Call
- Call Tariff Withdrawal
- Mobile Travel Plans
- Understanding your final bill
- Why have I been charged more than one month’s line rental?
- Pro-Rata Billing explained
- Engineer charges
- Paper billing charge
- Installation charges
- Out of bundle charges
- Why am I being charged for Fraud Guardian?
- Directory enquiries
- Why has my bill increased?
- My Account 10 Articles
-
Managing your account
9 Articles
- Granting Account Access
- Payments
- Who should I contact?
- How long does it take for my Direct Debit to be set up?
- When is the direct debit taken from my account?
- Changing direct debit collection date
- Change company details
- Am I entitled to any compensation if my service is unavailable?
- How to pay your bill
-
Understanding your bill
22 Articles
-
Lines & Calls
19 Articles- Troubleshooting 4 Articles
-
Support
15 Articles
- Choose to Refuse
- Call Barring
- Anonymous Call Rejection
- Call Minder
- 1571 Voicemail
- Conducting a Line Test
- Logging a Line Fault
- Business Assurance
- Customer Controlled and Smart Divert Instructions
- Call Divert Options
- Select services available
- How to identify your line number
- Am I covered for engineer visits?
- Care Levels explained
- Can I request a divert on my phone line?
-
Mobile
24 Articles- Mobile Hardware & SIM Cards 6 Articles
- Mobile Troubleshooting 5 Articles
- Mobile Support 13 Articles