The way we do business has shifted dramatically over the past two years. With hybrid working here to stay, we’re more flexible, collaborative and connected than before. There’s plenty of benefits that come with remote working, such as giving us more control over our time, our money and the way we work. However, a lot of us are still facing the same struggles with bad audio. With the right solution, we can make this a thing of the past.
It costs businesses
Ipsos and EPOS conducted a global study of audio solution end users to find out about their experiences. This study found that 63% participants face issues on a regular basis during business conversations due to poor sound quality. The most common problems are background noise and interference on the line. With virtual meetings now being the cornerstone of many businesses, it’s clear to see how this statistic will impact productivity.
Due to poor sound quality on voice calls, the average audio solution end user loses 31 minutes per week, and 15% of participants in the Ipsos and EPOS study reported losing a key piece of work due to poor sound quality – resulting in a financial loss to the company.
It harms customer and client relationships
As virtual meetings are the new normal, we have come to expect them to run smoothly. However, the realists among us know that’s not always the case. Just think of all the times you’ve had to say, “you’re on mute”!
While many people remain sympathetic to audio hitches, 17% of audio solution end users believe poor sound makes them appear unprofessional, 20% said bad audio led to dissatisfied clients and 13% said it has even cost them clients. Reliable audio technology gives companies a competitive advantage by allowing them to appear more professional and efficient, allowing them to elevate their customer experience.
It’s bad for employees
As well as leaving customers dissatisfied, poor audio also causes frustration for employees. The Ipsos and EPOS study found that 26% of employees are left feeling irritated or annoyed by bad audio and 19% have experienced moments of stress because of it, worrying about misunderstandings or missing important information.
The less time and energy employees have to expend on fixing audio issues, the more they can spend on working and collaborating, so it’s important for businesses to invest in fit-for-purpose audio solutions. Providing quality solutions also shows that a business invests in its staff, helping to boost employee retention.
Bad audio is truly bad for business, especially given the modern way of working. However, with high quality audio solutions, it’s easy to create the optimal working set-up for all employees, regardless of location. At Daisy Communications, we offer a range of EPOS headsets and speakerphones, so you can be sure nothing gets missed.