Question 1

What is meant by download speed?

Accepted Answer

Download speed is the rate that information is received over your broadband line. For example, the time it takes to download software from the internet onto your computer is determined by the download speed available.

Question 2

What is meant by upload speed?

Accepted Answer

Upload speed is the rate that information is sent over your broadband line. For example, the time it takes to send high resolution images from your computer to another is determined by the upload speed available.

Question 3

How is broadband speed measured?

Accepted Answer

Broadband speed is measured in Megabits per Second (Mbps). Daisy always aim to get you the best broadband speeds possible.

Question 4

What factors can affect broadband speed?

Accepted Answer

From time to time you may experience slow broadband speeds. This can be caused by a number of internal and external factors:

The length of the line from the exchange or from the Primary Connection Point (PCP) can cause some speeds to be slower than others
Not being connected directly to the master socket on the premises
Correct filters needing to be used on all sockets relating to the broadband line
A fault on the broadband line
A faulty router is being used
Connecting via WiFi rather than Ethernet
Number of people sharing the bandwidth internally
One-off, high-usage events such as Microsoft/Apple updates – a large number of people connecting at one time
Electrical interference from other devices in proximity to the connection
Peak time congestion – may experience slower speeds during the evening when more people are connected
The processing speed of your device, router or modem
The quality of the wiring inside your premises
Weather conditions

Question 5

How can I check if I am eligible for broadband?

Accepted Answer

https://daisycommunications.com/broadband-availability-checker/

Question 6

Is SD-WAN or MPLS better?

Accepted Answer

Before software-defined wide area networking (SD-WAN) came along, there was Multiprotocol Label Switching (MPLS), a protocol for efficient network traffic flow between two or more locations.

Question 7

Which connectivity is best for my business?

Accepted Answer

We are carrier agnostic so we can get you the best connection and price with DDoS protection included and firewall services available.

Question 8

A reliable connection to the internet is vital to my business, how can Daisy help?

Accepted Answer

There are a variety of technologies that provide connectivity to the internet and most businesses have a variety of options available to them. Fibre connectivity is available at over 90% of premises and is always recommended for both its faster speeds and reliability – giving you a better, more reliable experience. Superfast and Ultrafast Fibre Broadband are fantastic products that provide a cost effective solution typically suited to less than 50 users. Ethernet/Leased Line Fibre services provide a dedicated service for connecting to the internet with service guarantees, typically suited to more than 10 users. Daisy offer all these services through our business class network providing the highest quality, reliability at a price to suit you.

Question 9

I want to carry out a desktop refresh but worry about the downtime during the deployment?

Accepted Answer

Daisy’s bespoke service for delivering desktop refresh via our world class logistics centre and bespoke desktop practice ensures a smooth deployment to your users. Starting with Proof of Concept to ensure that the deployment is managed in the right manner for your needs, means minimal downtime for your users. Leaving the users to do their day job.

Question 10

How do I choose the right technology platform for my business?

Accepted Answer

With so many new technologies and solutions, the rise of cloud computing and the convergence between IT and communications, it can be difficult to determine which products and solutions are worth the investment. In a competitive market that’s rapidly evolving, choosing and adopting new technology can be quite challenging.

Question 11

How long do I have to wait for a quote?

Accepted Answer

Simple quotes can be turned around within 2-4 hours, dependent on the vendor, technology and route to market.

Question 12

What’s the difference between Office 365 subscription plans and Office as a one-time purchase?

Accepted Answer

With Office 365 subscription plans you get the fully-installed Office applications: Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access. You can install Office 365 across multiple devices, including PCs, Macs, tablets and mobile devices. When you have an active Office 365 subscription, you always have the most up-to-date version of the Office applications. Learn more about Office 365. Office as a one-time purchase includes applications such as Word, Excel, and PowerPoint for use on a single PC or Mac. The applications are not automatically updated; to get the latest version, you must purchase Office again when the new version becomes available.

Question 13

Do I retain control of my documents with an Office 365 subscription?

Accepted Answer

Yes. Documents that you have created belong only to you. You can choose to store them online on OneDrive or locally on your PC or Mac.

Question 14

Can people with an earlier version of Office open documents I created using Office 365 or Office 2016?

Accepted Answer

Yes. Office 2007, Office for Mac 2008, Office 2010, Office for Mac 2011, Office 365, Office 2013, and Office 2016 applications can open earlier versions of office documents without any additional action.

Question 15

What type of line do I need for my business?

Accepted Answer

The type of line you need would depend on the size and nature of your business, we recommend:

Single business lines – for sole traders and small businesses spending less than two hours a day on the phone
ISDN – for small businesses needing up to 30 concurrent calls
SIP Trunking – for businesses wanting to benefit from inclusive local and national calls within their rental price and future-proofing their business with VoIP

Question 16

What can I do to ensure I never miss a call?

Accepted Answer

We offer a number of services to overlay on top of your telephone line or SIP service to ensure you never miss a call. You could consider activating voicemail services, call forwarding to point your calls to your mobile, we can even bar calls from withheld number callers to ensure your lines are not tied up with nuisance calls.

Question 17

What can I do to make my business appeal to a wider market?

Accepted Answer

You could consider purchasing an 0800 or 03 non-geographic number which you can point to your local number, giving you a more professional, nationwide image. We can also provide services over the top of this number such as call queuing, Integrated Voice Response (IVR) and various other call distributing options to give you additional inbound call support.

Question 18

Should I choose ISDN or SIP?

Accepted Answer

While ISDN remains a supported, reliable and robust telephony solution, you are limited to local telephone numbers and if you are considering an installation, costs can be quite high in comparison to cloud hosted SIP products. Daisy can provide you with the right connectivity to support SIP telephone lines, enabling you to move to VoIP technology whilst still retaining all the features of ISDN.

Question 19

What resiliency do you offer on your telephone lines?

Accepted Answer

Whether you have chosen ISDN or SIP, we can ensure that no matter what happens, your lines are always available. For ISDN we recommend Site Assurance which has two options. Option 1, when invoked this will point all calls to another number. Option 2, which is more robust, allows you to have a standby ISDN circuit which you can activate on request.

Question 20

How can I monitor my call spend?

Accepted Answer

Using Daisy’s MyAccount portal you can set up alerts on numbers to monitor your spend.

Question 21

How can I protect my business against fraud?

Accepted Answer

You can choose to add Daisy Fraud Guardian, a service provided to monitor, alert and protect you against unnecessary financial exposure to telecoms fraud. Daisy receives call data records from its suppliers 24/7/365 at regular intervals throughout the day. The platform collects and imports this information and generates automated alerts which are analysed by our dedicated Fraud Team 24/7/365. In addition to call pattern analysis the team shall be entitled (but not obliged) to automatically suspend any line that reaches or exceeds a daily spend limit of £500, or any other daily spend limit for that line which may otherwise be specified on the order form.

Question 22

How can I reduce my lines and calls costs?

Accepted Answer

Daisy offers a number of products which can benefit you financially when purchased together. Move both your business lines and business mobiles to Daisy and benefit from free calls to your business mobiles with the Daisy Duo tariff. We also offer inclusive calls to local, national and UK mobiles* across our different telephony solutions.

Question 23

Where can I get a low-cost mobile contract for my business?

Accepted Answer

At Daisy we can offer you the most competitive commercials in the marketplace today. Thanks to our unique agreements, we are able to provide the best tariffs across Vodafone and 02 networks.

Question 24

Why choose a service provider over a direct network for business mobile?

Accepted Answer

The benefits of choosing a service provider over a direct network is that you get operational SLAs, Trustpilot scores to review, independent and agnostic advice with exclusive products and pricing.

Question 25

Which network has the best coverage?

Accepted Answer

We can offer you the same deal over both O2 and Vodafone. Check your coverage here.

Question 26

How can I secure my mobile devices?

Accepted Answer

We provide security solutions across all of your devices. Check out our Mobile Device Management (MDM) solutions here

Question 27

How do I find the best smartphone for my business?

Accepted Answer

We stock all latest models across multiple networks. Take a look at our leasing options here.

Question 28

Do any providers offer bespoke tariffs for businesses?

Accepted Answer

Where most providers offer out of the box/RRP tariffs set by the networks, Daisy provides exclusive, competitively-priced tariffs with bespoke options available for niche markets or usage trends.

Question 29

What is an Ethernet line?

Accepted Answer

A dedicated internet line that is not shared with any other party, giving as close to direct internet access as is possible and supplying guaranteed symmetrical speeds (where download and upload are the same) at the point of use, at exactly the speed ordered.

Question 30

What is the difference between Ethernet and a leased line?

Accepted Answer

They are essentially the same. Dedicated business internet access via a superfast fibre Ethernet cable is also known as a Leased Line, Ethernet or Dedicated Internet Access.

Question 31

What is meant by symmetrical upload/download speed?

Accepted Answer

Download speed is the rate that information is received over your Ethernet line. For example, the time it takes to download software from the internet onto your computer is determined by the download speed available.

Upload speed is the rate that information is sent over your Ethernet line. For example, the time it takes to send high-resolution images from your computer to another is determined by the upload speed available.

On an Ethernet line, upload and download speed is symmetrical, this means if your line is 20 Mbps, your download speed is 20 Mbps and your upload speed is the same at 20 Mbps.

Question 32

What are the different types of dedicated internet lines?

Accepted Answer

Ethernet in the First Mile (EFM) - Where fibre Ethernet is not available or would be expensive to install, EFM provides an end-to-end solution using multiple copper wires to connect your premises directly to the Ethernet core network.

Ethernet over Fibre-to-the-Cabinet (EoFTTC) or Generic Ethernet Access (GEA) is a high-velocity hybrid solution where existing fibre or copper cables connect your business to the nearest street cabinet, and a dedicated Ethernet line carries data to the core network.

Full Fibre Ethernet - Our ultimate connectivity end-to-end fibre solution offers unparalleled levels of reliability and speed and can be implemented in most locations regardless of whether or not fibre is available.

Ethernet Point-to-Point - Point-to-point solutions are perfect for connecting two or more offices in different locations, ensuring that your data is more secure and that your network performance is more reliable.

Question 33

What bandwidth does my business need?

Accepted Answer

Determining how much bandwidth your business needs depends on many factors including number of employees, as well as the type of internet operations your employees use. The following operations affect bandwidth: email, cloud services, online banking, VoIP, uploading and downloading files, web browsing, remote access, video conferencing.

Light usage would be basic email and web browsing. Moderate usage would add file downloading, streaming music/video, using the cloud, and VoIP. Strong delivers all of the above plus large file downloads and interactive web conferencing. Heavy usage covers the same as strong plus additional high bandwidth demand, heavy use of internet applications and multiple devices per user.

Question 34

Why is full fibre Ethernet more expensive than broadband?

Accepted Answer

Full fibre Ethernet is an unmatched, enterprise-grade solution delivered over an actual Ethernet fibre line direct into your premises, dedicated specifically for your use. Fibre broadband (and ADSL broadband) is a shared, consumer level service delivered over copper (contrary to the “fibre” name). Ethernet will give you guaranteed speeds, uptimes, latency and jitter, something which is not possible to do over traditional broadband.

Question 35

I’m a long way from a cabinet/exchange – can you deliver Ethernet to my premises?

Accepted Answer

Yes, a fibre line can be built and delivered to order – traditional telephony and cabinets are not used on a typical Ethernet install.

Question 36

Why can’t you take over my existing Ethernet line?

Accepted Answer

We will not take over an existing Ethernet order from another supplier mainly because of service guarantees and continuity reasons; as the fibre has been in the ground, the only way to ensure the fibre is able to uphold its SLAs is by supplying a new connection. However, if there is existing fibre infrastructure, we can test the line and if it meets our standards this can reduce the connection time to as little as six weeks.

Question 37

Once the line is in, can I increase the speed?

Accepted Answer

Yes. Simply contact your dedicated account manager to arrange the upgrade. It takes around 20 working days to increase the bandwidth from the point of order. The only exception to this is when you need to upgrade from a 100 Mbps bearer to a 1 Gbps bearer. A 100 Mbps bearer cannot supply bandwidth above 100 Mbps, whereas a 1 Gbps is a much thicker fibre line that can supply whatever speed you choose, up to that maximum of 1 Gbps.

Question 38

I’ve had a quote for Ethernet before and the supplier couldn’t deliver a line. Will it be different this time?

Accepted Answer

Not all suppliers have the infrastructure in all areas, but as we aggregate all UK suppliers, we will look at which suppliers are available in your area or will bring your site On-Net, to find you the best plan in terms of service costs and delivery times.

Question 39

How will a dedicated internet line save my organisation money?

Accepted Answer

A dedicated line provides guaranteed speeds and service levels as well as vastly improved fix times if anything was to go wrong. This enables businesses to embrace technology and get the most out of bandwidth-hungry real-time applications.

An Ethernet line will reduce your hardware and engineering maintenance costs, and your business will be running over a highly-stable, highly-resilient line. Eliminating contention problems and reducing downtime - from days to as little as four hours - boosts operational efficiencies and will more than cover the cost investment of the dedicated internet service.

The options with Ethernet are endless; you can run your telephony over it, move to a cloud-based CRM and operate any number of hosted services, applications and platforms giving your business the boost you need to set yourself apart from your competitors.

Question 40

Test question

Accepted Answer

test answer

Question 41

What can I do to ensure I never miss a call?

Accepted Answer

We offer a number of services to overlay on top of your telephone line or SIP service to ensure you never miss a call. You could consider activating voicemail services, call forwarding to point your calls to your mobile, we can even bar calls from withheld number callers to ensure your lines are not tied up with nuisance calls.

Question 42

How can I monitor my call spend?

Accepted Answer

Using Daisy’s MyAccount portal you can set up alerts on numbers to monitor your spend.

Question 43

How can I protect my business against fraud?

Accepted Answer

You can choose to add Daisy Fraud Guardian, a service provided to monitor, alert and protect you against unnecessary financial exposure to telecoms fraud. Daisy receives call data records from its suppliers 24/7/365 at regular intervals throughout the day. The platform collects and imports this information and generates automated alerts which are analysed by our dedicated Fraud Team 24/7/365. In addition to call pattern analysis the team shall be entitled (but not obliged) to automatically suspend any line that reaches or exceeds a daily spend limit of £500, or any other daily spend limit for that line which may otherwise be specified on the order form.

Question 44

How can I reduce my lines and calls costs?

Accepted Answer

Daisy offers a number of products which can benefit you financially when purchased together. Move both your business lines and business mobiles to Daisy and benefit from free calls to your business mobiles with the Daisy Duo tariff. We also offer inclusive calls to local, national and UK mobiles* across our different telephony solutions. To find out more please click here.

Question 45

Do I need an IP phone system to gain unified communications functionality?

Accepted Answer

Not necessarily. Some legacy PBX solutions centralise the voice and UC server platform to enable UC capabilities, including mobility, provided there is desktop internet access. This approach is ideal for organisations migrating or evolving gradually to a full IP-based solution. IP and UC are distinct technologies – just because a phone system is IP-based does not necessarily mean it is UC-enabled.

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