The success of many businesses today depends on a consistent, reliable connection for mobile devices. That’s not always easy to achieve, especially in challenging environments. Something Dropit Shopping was all too aware of.
The problem
Dropit Shopping is a company that works in retail technology, providing different levels of fulfilment services to its brand and shopping centre partners. One of its key products is its handsfree shopping service. This is a service that allows customers to head to a shopping centre or store, leave their bags there and then have them delivered home. All of this is managed via mobile devices in each store.
“We have around 800 mobile devices in shopping centres around the UK and Europe,” said Kurtis Lipman, Global Head of Accounts at Dropit Shopping. “These devices are smartphones locked to our Dropit app, where someone in a store using our service can enter details for customers to have their bags delivered to their home. To work effectively, they are reliant on a consistent connection.
“It’s always has been a challenge to get reliable connection in shopping centres, as they’re mostly built with steel roofs and there’s so much other technology going on at the point of sale. To get connection, we would have to manually go from store to store with different network devices and record on paper which SIM card worked best in each shop.”
This not only created extra work for the Dropit team, it also created issues with uptake. The company was finding that if a store did not get signal on the first attempt or two with a customer, they would stop using the service.
The solution
Daisy Anywhere SIM cards held the answer to the problem. Daisy Anywhere is an unsteered, multi network mobile SIM that connects to the strongest network available – wherever you are. Rather than relying on a single network, Daisy Anywhere SIMs connect to whichever network is strongest, offering a reliable data connection. Covering 650 networks across 180 countries, it was the ideal solution for Dropit Shopping.
“The Daisy Anywhere SIM cards have been the ideal solution to our connectivity issues,” said Kurtis. “We’ve now got a reliable, steady flow of data to all of our devices whenever they are needed. I’ve done over 25 site launches for our Dropit Shopping service, and the challenges we’ve always faced around keeping our devices connected have just been solved with this simple solution.
“We’ve been using Daisy Anywhere for around a year now. It was an incredibly straightforward process to implement, and it’s been working perfectly for us. By solving the connectivity issue, we’ve seen increased usage and uptake in shopping centres and stores using our Dropit Shopping service thanks to the increased confidence that our devices will work.”
Find out how Daisy Anywhere could help your business stay connected here, or give us a call today on 03300 534 125.