Thinking of leaving Daisy
This article only refers to services such as line, connectivity and VOIP solutions, this does not include mobile.
We’re sorry that you want to leave Daisy. We just need to establish what you are looking to do with the services.
Move your services to another service provider
Transferring your service to another provider
If you are considering moving your services to another service provider, there are a few steps you will need to take in order to ensure a smooth and efficient transition.
Step 1: Arrange a contract with your new supplier
Before transferring any of your services to a new provider, it is important to first arrange a contract with them. This will ensure that the services you are transferring will be properly managed and maintained by your new provider, giving you the peace of mind that your services will continue to run smoothly.
Step 2: Notify Daisy of your transfer
Under a ‘gaining provider-led process’, your new provider will arrange the transfer for you.
Your new provider will contact us and advise us of the intended transfer. Once the transfer has been completed, we will stop billing for your transferred services, subject to any applicable termination fees or notice.
It is recommended that you still contact us to advise us you are leaving, to ensure a smooth transition.
Step 3: Provide written notice for any services not being transferred
If there are any services that you are not transferring or that cannot be transferred, it is important to provide written notice to our Customer Service team. You can find the contact details for our Customer Service team on your invoice. In this written notice, please include instructions on which services you would like to terminate and the desired termination date.
Terminate my service(s)
Step 1: Provide written notice
If you have decided to terminate services, you will need to provide written notice to your dedicated Customer Service team. You can find their contact details on your invoice. In this written notice, please include instructions on which services you would like to terminate and the desired termination date. Once you have submitted your written notice with all the necessary information, your Customer Service team will contact you to discuss applicable notice periods or early termination fees and then process your request. Please note that the termination date may not be immediate and could take a few days to be processed.
If the termination has been requested in error, we can’t reinstate services without a new order, which means there may be a charge to do so. In addition, any unique identifiers associated with the service will also be lost. This includes telephone numbers and IP addresses.
A new owner is taking over my services
If your business is closing down, but somebody would like to take over all or some of the existing services, our ‘Change of Ownership’ team can help arrange for that to happen.
Step 1: Contact our Change of Ownership team.
If new owners are taking over your business, we do have a couple of options for you. We can either terminate your services for you, but please bear in mind that if you are still in contract, early termination fees may apply and we do require up to 90 days’ notice.
Alternatively, the new owners could take out a new contract with Daisy with your existing services, therefore you will not need to pay early termination fees or serve 90 days’ notice. Please note that initially, we can only speak to the current owner to verify the change of services. If you are the new owner, please ask the old owner to contact us to arrange the change.
For more information, please contact our Change of Ownership team on 0800 980 2009.