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  5. Unlocking your phone

How to unlock your mobile phone

To unlock your handset to be used on another network, we will need to send the details to the network provider.

Please contact our customer service team using the contact details below and provide the following information:

Account number:

Make and model of your handset:

IMEI Number:

Mobile phone number:

Please note, to unlock your handset there is a £25.00 (excl. VAT) charge and this can take up to 10 working days to complete. Once your handset has been unlocked, we will notify you.

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