DHV Lite is designed for small businesses, giving you all the key features you need and more to make your life easier. It works where you want it and intuitively presents customer and call information. Here are just a few of the ways it can help you be more productive.
Let the calls come to you
Make and receive calls from where you are rather than where the phone is ringing. With DHV Lite, you’re able to load the software onto the devices of your choice including laptops, tablets, or mobile phones (whether Android or Apple) as well as IP handsets. If you’re logged in on that device, it will ring when a call comes in, so you can have your ‘phone’ within arm’s reach at all times.
Easy to use
With a user interface designed to be intuitive and familiar, you’ll be confident in using DHV Lite from the get-go. All icons are recognisable and the main functions are all on the front page for easy access. If you do ever need a hand or want to make sure you’re getting the most out of your account, there are guides available online. You can access these from within the software or you can simply get in touch with us about any questions.
Information at your fingertips
There are many handy functions in DHV Lite. The Contacts function can store all your business essential numbers in one place. The Call Activity log lets you check the details of a missed call, filter the list to find a new client number and easily add callers to your Contacts. You can have calls diverted to a colleague or redirected to an external phone and choose to have the calls announced and the number dialled displayed so that the calls are answered appropriately. If you’re diverting calls to your personal mobile, DHV Lite makes it easy to identify business from non-business calls.
No waiting to get started
DHV Lite is delivered immediately via email after you sign up. To get started, all you need to do is download the app or soft client to your device(s) of choice, no engineers necessary. You’ll be able to start making and receiving calls and managing your customer experience right away. You can also take your existing phone number with you, so there’s no disruption for your customers or your business as you’ll waste no time or money changing your signage, stationary, advertising etc.
Stay on top of changes
Alter your call handling preferences and your availability instantly with just a click. Your changes will be saved automatically so you’ll never have to worry about forgetting. This comes in handy in the day-to-day running of your business. If you’re called away by a customer, you can use the ‘Set yourself to Away’ function to have your calls sent to voicemail or to a colleague. You’ll also be able to set your Call Management preferences and status remotely via a web browser if you ever need to let customers know you’ll be away due to an unexpected event like illness, weather or transport problems.
Analytics tailored to your needs
Use the built-in reporting to see your call patterns and usage trends, check that calls are being answered in your absence and monitor progress against your goals which could include optimising your availability. Reports can be filtered by time period, users and numbers, or you can create and download tailored reports for whatever you may need.
If you’re interested in DHV Lite for your business, get in touch with us at 03300 534 125 or use the contact form.
