The Background
Inverclyde Taxis has been in operation since 1977, servicing both business clients and members of the public across Inverclyde and beyond. However, Inverclyde has moved with the times and is vastly different to the set-up it operated under in 1977.
The Challenge
Before Inverclyde Taxis joined Daisy Communications it was using an Avaya phone system. However, with the 2025 PSTN switch off nearing closer and the outdated PBX system not performing well enough for Inverclyde, it began looking at industry-leading innovative alternatives.
Inverclyde has more than 35 full-time staff across its three offices and it was looking for a solution that connected the office locations, and its staff, all while saving on resources.
Director of Inverclyde Taxis, Henry Glasgow, said: “Our old Avaya system did have a few issues and it was stunting our growth. We’re an ambitious taxi company and our Avaya system was holding us back.
“We wanted to reduce resources and, to do this, we needed to invest in more connectivity options and a phone system which worked with us, rather than hindering us.”
The Solution
Inverclyde met with Daisy Communications Account Manager, Miranda Jerram, in 2017 after being referred by taxi technology specialist iCabbi.
After identifying that Inverclyde’s old solution was slowing business down, we proposed a variety of options which would be more suitable to Inverclyde.
We guided Inverclyde through the process of upgrading its entire company and installed a futureproofing SIP Trunking solution which, not only connected its offices but also vastly improved call quality for both its employees and its customers.
As well as an innovative SIP Trunking installation, we also installed an ADSL broadband connection to connect Inverclyde to its customers.
Recently, Inverclyde have approached us for further improvements and we’ve installed a leased line to boost its online presence and to enable them to take business online, as well as successfully managing it offline.
In addition to broadband, Ethernet, SIP Trunking and line rental, we also recently deployed a 410-strong business mobile fleet to Inverclyde with a mobile tariff catered to its business needs.
The Result
As a result of transforming and upgrading every part of its telecommunications, Inverclyde has seen vast improvements.
Henry Glasgow said: “Our iCabbi referral has proved extremely fruitful – without it we wouldn’t have been able to upgrade our business in the way we have. Daisy has assisted us throughout the process and it provided a number of positive solutions to the issues we previously had.
“Our new telecoms products are much more productive and a lot more efficient and it’s completely enhanced the way we communicate. Our experience with Miranda and Daisy has been fantastic and its innovative solutions have allowed us to progress our business.
“We’ve already recommended Daisy to several businesses in the area and Daisy would be the first phonecall if we ever needed anything else in the future.”
